Levi’s Return Policy: Simplified

Levi’s is a well-known brand famous for its high-quality denim. But what if you need to return or exchange an item? Understanding Levi’s return policy can help make the process smooth and hassle-free. This guide covers all the details of thir return policy, including return methods, timeframes, conditions, and exceptions.

Levi’s Return Policy Overview

How to Return an Item to Levi’s

Returning Online Purchases

If you bought your Levi’s item from Levi.com or the Levi’s® app, you can return it using these methods:

1. Return in a Levi’s Store

• Bring your item and original receipt to a Levi’s retail or outlet store.
• Returns are free when done in-store.
• You will receive a refund to your original payment method.

2. Return by Mail or Drop-Off

• Red Tab™ Members: Free returns.
• Non-Members: $7.50 will be deducted from the refund.
• Follow these steps:
  1. Log into your account (for Red Tab™ members) to start the return or exchange.
  2. For non-RedTab members who checked out as a guest: Start your return or exchange and enter the order details and email . The screenshot of the returns page is shared below.

3. Find your order and select “Exchange or Return“.
4. Choose a return method and follow the instructions.
5. Mail-in return: Print the shipping label and ship the item using the provided label.
6. Drop-off return: Select your preferred drop-off location and follow the drop-off instructions.
7. Choose refund method (for returns): You can select credit via gift card or original payment.
8. Receive your refund once Levi’s processes the return (Refunds can take up to 10 business days).

Returning In-Store Purchases

• Bring the item to a Levi’s store with your receipt.
• Returns are free when done in-store.
• With a receipt: Refunds go to the original payment method.
• Without a receipt: You will receive store credit or exchange equal to item’s current selling price.

Exchanges

How to Exchange an Item

• Eligibility:
  Exchanges are only allowed for a different size of the same item. You cannot exchange for a different style or color. If you want a different style or color, please return your item for a refund and place a new order.
• Initiating an Exchange:
  You must start your exchange within 30 days of the delivery date (for online purchases) or purchase date (for in-store purchases). You can use any of these return methods.
  • Exchange by Drop-Off – Initiate an exchange online by giving the order details (Order number and email) and follow the prompts. Drop off the item at a designated location.
  • Exchange by Mail – Start the exchange process on Levi’s website, print a shipping label, and mail your item back.
• Shipping Your Exchange:
  Once you initiate the exchange, you have 14 days to send your item back. If you do not ship the item within 14 days, your exchange will be automatically canceled.
• Packing Slip:
  Print and include your exchange returns packing slip in your package to avoid refund delays. If the packing slip is missing, your refund may take an extra week to process.
• Shipping and Delivery:
  Your new exchange order will ship once your return is dropped off at your nearest carrier location. You’ll receive an email confirmation when your exchange order ships. Delivery typically takes 7-10 business days after processing.
• Shipping Address:
  Exchange orders will be shipped to the address on the original order and cannot be changed.
• Promotions and Gift Wrapping:
  Exchange items are not eligible for promotions or gift wrapping.
• Exchange In-Store – Visit any Levi’s® retail or outlet store to exchange an item for a different size.

Out-of-Stock Items

• If the size you want is out of stock, your exchange will be canceled and you’ll receive a refund to your original payment method.
• You can sign up for restock notifications on the product page if the item becomes available again.

Important Reminders

• Exchanges can only be made once per item.
• Items must be in original, unworn condition with tags attached.
• Exchanges initiated after the 30-day window will not be accepted.
• Items sent outside the exchange process or after the deadline will not be processed or returned.

Important Exchange Conditions

• Exchanges can only be made for a different size, not a different color or style.
• Your exchange order ships after Levi’s receives the original item.
• If the new size is out of stock, your exchange will be canceled, and you will receive a refund.
• Exchange shipments cannot be modified (they will be sent to the original order address).

Return and Exchange Conditions

• Items must be unworn and have the original tags attached.
• Final sale items cannot be returned or exchanged.
• Defective or incorrect items are eligible for exchange or refund.
• Exchange orders ship to the original address and cannot be changed.
• If returning by mail, you must include a packing slip to avoid refund delays.

Late Returns

• Returns must be initiated within 30 days.
• Late returns will not be accepted or refunded.
• Levi’s is not responsible for lost or unprocessed late returns.

Returns for Items Purchased at Other Retailers

• If you bought Levi’s from Macy’s, Kohl’s, Amazon, or another store, you must return the item to that store.
• Levi’s stores and website cannot process returns for purchases made at third-party retailers.

International Returns

• Returns and exchanges must be made in the country of purchase.
• If you bought an item in Canada or the UK, visit Levi’s local website for country-specific policies.

Final Sale Items

• Items marked Final Sale cannot be returned or exchanged.
• If you receive a defective or incorrect item, Levi’s may allow a return or exchange.
• Final sale items are usually clearance or end-of-season items.

Common Questions

How to Contact Levi’s Customer Support

• Live Chat: Available from 7 a.m. – 7 p.m. PT
• Call: 1-800-872-5384 (7 a.m. – 7 p.m. PT)
• Email: Visit Levi’s Contact Page

Summary

Levi’s return policy is simple and easy to follow if you understand the rules. Whether returning in-store, by mail, or exchanging for a different size, make sure to follow the return guidelines to get your refund or replacement hassle-free!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Levi’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Levi’s Customer Service directly is the best resource.