Lane Bryant Return Policy: Simplified

Welcome to our detailed guide on Lane Bryant return policy! Whether you bought something online or in-store, it’s important to understand how you can return items if needed.

We’ll explain everything in simple language, so everyone can understand. Let’s get started!

Lane Bryant Return Policy for Online and Phone Orders

If you bought something from LaneBryant.com or ordered by phone, here’s what you need to know:

1. Return Options:
   • Mail: You can return your purchase via mail to Lane Bryant’s warehouse.
   • In-Store: You can also return your online purchase at any Lane Bryant store.
2. Packing Slip: The packing slip that comes with your order is your receipt. Keep it safe!
3. Order Changes or Cancellations:
   • Once you place an order, it cannot be changed or canceled because Lane Bryant processes orders quickly.
   • But don’t worry! You can return your order after you receive it if you’re not satisfied.
4. Exchanges:
   • Lane Bryant does not offer exchanges through return shipment.
   • If you want a different item, you need to return the original item and place a new order online.
5. Final Sale Items:
   • Items marked “final sale” and ending in $XX.98 cannot be returned or exchanged. They are sold “as is”.

How to Return Items by Mail

Returning items by mail is easy! Follow these steps:

1. Start the Return:

1. Visit the Lane Bryant return portal here to generate your return label.
2. You can also start the return process by signing into your online account, going to “Manage Account,” selecting the order you want to return, and following the prompts.
3. Return Shipping Cost:
   • $7.95 will be deducted from your refund to cover return shipping costs.
4. Refund Process:
   • Your refund will go back to the original payment method.
   • If you used a Lane Bryant Gift Card, you’ll get a new E-Gift Card with the return value.
   • Note: Original shipping and handling charges are non-refundable.
5. Shipping Your Package:
   • Use the provided return label to send your package back.
   • Once your package is scanned by the shipping carrier, you’ll get a return confirmation email with a tracking number.
6. Refund Time:
   • It may take up to two full billing cycles for your credit to appear on your credit card statement.

Returning or Exchanging Items in a Lane Bryant Store

1. What You Need:
   • Bring the unwashed and unworn items, the packing slip, and the credit card used for the purchase.
2. Refund and Exchange Timeframes:
   • With Receipt: Within 45 days (60 days for Lane Bryant Credit Card holders), you can get a full refund in the original payment form.
   • Without Receipt: You can get an exchange or a gift card for the lowest selling price.
3. Conditions for Return:
   • Items must be unwashed, unworn, and have tags attached.
   • Lane Bryant may refuse returns if the items appear to be worn or are not in good condition.
4. Split Tender Returns:
   • If you used multiple payment methods, the refund will be divided accordingly. The packing slip can display up to three different payment methods. If there are more than three, the third is labeled as “Multi,” and the refund can be issued to a chosen gift card or credit card. This policy ensures flexibility and clarity in refund processes for customers. If you used multiple payment methods, the refund will be divided accordingly.

Additional Return Information

1. Price Adjustments:
   • If an item you bought at full price goes on sale within 14 days, you can get a refund for the price difference with the original receipt.
   • No price adjustments for already-reduced items.
2. International Returns:
   • Contact Lane Bryant Customer Service within 45 days to get a Return Merchandise Authorization number and label.
   • Return shipping costs will be deducted from your refund.
3. Intimate Apparel:
   • Intimate apparel can be returned if it is unwashed, unworn, and has the tags attached.

FAQs

Understanding Lane Bryant return policy helps you shop with confidence. Remember to keep your receipts and follow the steps for returns to ensure a smooth process. Happy shopping!