Lane Bryant Return Policy: A Simple Guide for Hassle-Free Shopping
Lane Bryant Return Policy Breakdown: What Every Shopper Needs to Know!
Lane Bryant is known for offering stylish plus-size clothing for women. Whether you shop in-store or online, it’s helpful to understand their return policy—just in case something doesn’t fit right or you change your mind.
In this article, I’ll walk you through everything you need to know about how returns work at Lane Bryant. I’ve made it super simple, so you can feel confident before your next purchase.
Lane Bryant Return Policy At a Glance
| Policy Feature | Details |
|---|---|
| Return Window | 45 days (60 days if paid with Lane Bryant Credit Card by Rewards members) |
| Condition | Items must be unworn, unwashed, with tags attached |
| Return Method | Online purchases: return by mail or in-storeIn-store purchases: in-store only |
| Refund Type | Original payment, merchandise credit, or exchange |
| Return Shipping Fee | $7.95 if you use their prepaid return label |
| Final Sale Items | Not returnable or exchangeable |
| Proof of Purchase Required? | Yes |
Where and How You Can Return Items
In-Store Purchases
- Can only be returned at Lane Bryant stores.
- Must be unworn, unwashed, and with tags.
- Return within 45 days with a receipt to get a refund in your original form of payment.
- If you return after 45 days, you’ll get merchandise credit based on the lowest selling price.
💡 Lane Bryant Rewards members who used their store credit card get 60 days instead of 45!
Online Purchases
You get two options:
- Return online by mail
- Return in person at a Lane Bryant store
To Return by Mail:
- You can start the return process by signing into your online account, going to “Manage Account,” selecting the order you want to return, and following the prompts.
- Visit the returns portal : returns.narvar.com/lanebryant/returns
- Enter the Order Number, email and follow the steps to generate a prepaid shipping label as shown in the below screenshot
- $7.95 will be deducted from your refund if you use their label.
- Use the provided return label to send your package back.
- Once your package is scanned by the shipping carrier, you’ll get a return confirmation email with a tracking number.
- When they receive your return, they’ll process your refund or email you an e-gift card (if you choose merchandise credit).
- You won’t be refunded for the original shipping cost.
Return Address for Mail-in Returns:
Lane Bryant Returns Department
200 Heritage Drive
Pataskala, OH 43062
Important Notes:
- If you send back items without using their label or link, your refund may be delayed.
- Refunds go back to your original payment method or, in some cases, as an e-gift certificate.
Special Return Situations You Should Know
Gift Returns
- If you return a gift with a gift receipt within 45 days, you’ll get a merchandise credit for the amount paid.
Final Sale Items
- These are not returnable or exchangeable, so double-check before buying.
Price Adjustments
- Bought something full-price and noticed a price drop within 14 days?
- Lane Bryant may give you a one-time price adjustment.
- The item must still be in stock and available in your size at the lower price.
Split Payments or Gift Cards
- If you used multiple payment methods (like card + gift card), your refund will be split the same way.
- Items paid for with a gift card will be refunded as merchandise credit.
Lane Bryant Rewards Members Perk
If you’re a Lane Bryant Rewards member and use the Lane Bryant Credit Card, you get a longer return window—60 days instead of 45!
International Returns
If you bought from outside the U.S., here’s what you need to know:
- Returns accepted by mail only.
- Must be unworn, unwashed, and with tags.
- You must call 1 (614) 534-2764 to get a Return Merchandise Authorization (RMA) before sending anything back.
- Returns must arrive within 45 days of purchase.
- Refunds will include:
- The product price
- Any duties or taxes you paid
- Shipping charges won’t be refunded.
A Quick Note About Refund Types
Here’s what type of refund you’ll get, based on your situation:
| Return Type | Refund Method |
|---|---|
| Within 45 days (60 with card) | Original payment method, exchange, or merchandise credit |
| After 45 days (60 with card) | Merchandise credit (in-store) or e-gift card (online) |
| Gift with gift receipt | Merchandise credit for the amount paid by sender |
| Final sale | No return or exchange allowed |
How to Contact Lane Bryant for Help
Need help with a return or question about your order? Here’s how to reach them:
- Text or Call (U.S.): 1-866-886-4731
- International Call: 1-614-534-2764
- Live Chat / Text Support: Available through their website
Tip: Have your order number and email ready when you contact them to speed things up!
Pro Tips for Hassle-Free Returns
Here are a few insider tips from someone who’s dealt with a LOT of returns (me!):
- Always keep your receipt or order confirmation email. It makes returns much easier.
- Use their prepaid return label if mailing your items—it’s tracked and faster, even with the $7.95 fee.
- Avoid wearing the item before deciding to keep it. Even trying it on for a day may count as “worn.”
- Check for “Final Sale” tags before buying. These can’t be returned or exchanged.
- Mark your calendar if you want a price adjustment. You’ve got only 14 days!
If you have any more questions about the returns, you can visit the return policy on their website.
Common Questions
Final Thoughts
Lane Bryant return policy is pretty fair and flexible—especially if you keep your receipt and stay within the return window. Whether you bought online or in-store, they offer simple options to make returns easy.
Just remember to avoid final sale items if you’re unsure, and always hang onto your receipts. With the right info (like what you just read), you can shop smarter and stress less.
Happy shopping!
