Lakai Returns: Simplified

Lakai is a well-known brand, especially in the world of skateboarding. They make high-quality footwear, apparel, and accessories for skateboarders and fans alike. However, sometimes, the product you buy might not meet your expectations or may not fit right.

That’s when you might need to return it. This blog will break down Lakai returns policy so you can easily understand how to return items and what to expect.

Lakai Returns Policy

Here are the key points about Lakai return policy:

• Return Window: You have 14 days from the day you receive your purchase to return it. After 14 days, you can no longer make a return.
• Eligible for Return: The item must be unused, in its original condition, and in the original packaging. You will need your receipt or proof of purchase to complete a return.
• Non-returnable Items: Gift cards, some health and personal care items, items in non-original condition, damaged, or missing parts for reasons not related to Lakai’s fault, sale items, and limited-time releases
• Exchange-Only: Lakai offers exchanges and store credit only, no refunds.

How to Start a Return

If you need to return an item to Lakai, follow these steps:

• Check Eligibility: Make sure your item meets the following conditions:
  • It is unused, in its original condition, and in the original packaging.
  • You are returning it within the 14-day return window.
  • The item is not a non-returnable product (like a gift card, sale item, or personal care product).
• Gather Required Information: You will need your receipt or proof of purchase.
• Start the Return Online: Visit the Lakai Returns Portal . This portal will guide you through the return process.
• Order Details: Fill Up your Order number and email ID or zip code as shown in the below screenshot

• Contact Customer Support: You can also start the return process by contacting Lakai at shop@lakai.com. They will guide you through the steps for sending back the item.

Exchanges and Store Credit Only

Lakai’s policy is exchange-only, which means:

• They will replace defective or damaged items.
• If the item you ordered doesn’t fit or is faulty, you can exchange it for the same item.
• For exchanges, email Lakai at shop@lakai.com.

They do not offer refunds. If you cannot find a suitable exchange, you’ll be given store credit for future purchases.

Return Shipping Costs

• If you decide to return an item, you are responsible for paying the return shipping costs.
• Lakai recommends using a trackable shipping service like USPS, UPS, or FedEx. This way, you can track your return and know when it has been delivered.
• If your return is valued at over $75, consider getting shipping insurance to ensure its safe arrival.

Shipping costs from your original purchase are non-refundable. This means that if you paid for shipping when you bought the item, that amount will not be refunded to you when you return the item.

Free Returns Option

• Lakai offers a “Free Returns” coverage at checkout. This is an option that you can choose when purchasing an item.
• If you opt for this, the return shipping label will be included, allowing you to send the product back for free.
• If you don’t choose the “Free Returns” option, you will need to pay for return shipping on your own.

Returning Gifts

If you received an item from Lakai as a gift, here’s what you need to know:

• If the gift was marked as a gift when purchased and sent directly to you, Lakai will send you a gift credit for the value of the return. After they receive the returned item, they will mail you a gift certificate.
• If the gift wasn’t marked as a gift, Lakai will refund the person who bought it for you, and they will be informed about your return.

Special Considerations for Large Purchases

If you’re shipping a return worth more than $75, Lakai recommends:

• Using a trackable shipping service.
• Purchasing shipping insurance to ensure the item arrives safely.

Contact Us

If you have any questions or need assistance with returns, exchanges, or any other inquiries, feel free to reach out to Lakai’s customer support team. They are happy to help!

• Email: For any return-related questions or to initiate a return, you can email Lakai at shop@lakai.com.
• Phone: You can call them directly at 1-323-510-7737 for quick assistance.

If you have any more questions about the Lakai returns, you can visit Lakai return policy on their website.

FAQs

Summary

Understanding Lakai returns policy is important to ensure a smooth and easy return or exchange process. Here’s a quick recap:

• Return Window: 14 days.
• Eligible for Return: Items must be unused, in original condition and packaging.
• Non-returnable Items: Gift cards, health/personal care items, sale items, and limited releases.
• Exchange Only: Lakai offers exchanges and store credit, not refunds.
• Shipping: You pay for return shipping unless you opt for the “Free Returns” coverage.

By following these guidelines, you can avoid any issues and ensure your return or exchange goes smoothly.