Easy Spirit Returns: A Simple Guide
Confused about Easy Spirit returns? Don’t sweat it! Our guide makes returning your shoes a breeze. Get your money back quickly and easily.
Easy Spirit prides itself on offering well-made shoes that cater to a woman’s active lifestyle, without sacrificing on fashion. They focus on creating comfortable and stylish shoes that you can wear all day long.
If you bought something from Easy Spirit and need to return it, this guide will help you understand how to do it easily.
Easy Spirit Returns Overview
| Policy Detail | Information |
|---|---|
| Return Window | 30 days from delivery date |
| Eligible Items | Unworn, sellable condition with original packaging (unless damaged) |
| Ineligible Items | Final sale items |
| Return Options | Mail return or in-person return with Happy Returns |
| Restocking Fee | $6.95 per order (unless the order had free returns or was mis-shipped/damaged) |
| Refund Method | Original payment method |
| Processing Time | 3-4 business days for refunds (for mailed returns), immediate refund for in-person returns |
| Return Address | 1248 South River Road, Cranbury, NJ 08512 |
| Customer Service Contact | Phone: 1-888-327-9772, Email: easyspirit@arch-support.zendesk.com |
Who Can Return an Item?
You can return an item if:
- It was purchased from EasySpirit.com (returns for items bought from other retailers must go through them).
- It was delivered within the last 30 days.
- It is unworn and in its original packaging.
- It is not a final sale item.
If your item is damaged or mis-shipped, you can still return it even if the packaging is affected.
How to Return an Item
1) Return by Mail
If you prefer to mail your return, follow these steps:
- Start your return online.
- Fill in the Order Number, Zip or Postal code to generate a prepaid label, as shown in the screenshot below
- Pack the item securely and include your original packing slip.
- Ship the package using USPS (hand it to your mail carrier or drop it off at a local post office).
- Once received, your refund will be processed in 3-4 business days.
- The $6.95 restocking fee will be deducted from your refund (unless the order had free returns or was mis-shipped/damaged).
2) Return with Happy Returns
For a faster refund, you can return items in person at a Happy Returns location:
- Start your return online and get a QR code.
- Bring the item (with its original packaging) to any Happy Returns location.
- Your refund is processed immediately.
- The $6.95 restocking fee applies unless your order had free returns or was mis-shipped/damaged.
Refund Process
- If you return by mail, expect a refund within 3-4 business days after Easy Spirit receives your package.
- If you return in-person with Happy Returns, your refund is instant.
- Refunds go back to your original payment method.
- For self-shipped returns, refunds can take up to 21 days.
Restocking Fee
A $6.95 restocking fee is charged per order unless:
- Your item was mis-shipped or damaged.
- Your order was eligible for free returns.
Returning Without a Prepaid Label
If you want to ship the return yourself, send it to:
Returns Center
1248 South River Road
Cranbury, NJ 08512
Make sure to include your packing slip to avoid delays.
Wrong or Damaged Shoes
Easy Spirit understands that mistakes happen. If you got the wrong shoes or they’re damaged, no worries! Here’s what to do:
- Head over to the Easy Spirit damaged/wrong item claim page (https://easyspirit.com/pages/request-damaged-wrong-or-missing-item-claim).
- They’ll give you a full refund, including waiving the return fee, as long as you report it within the regular return window (30 days).
Price Adjustments
Easy Spirit does not offer price adjustments on past orders. However, price adjustments may be made if:
- The order was canceled due to stock issues.
- The item was mis-shipped or damaged.
- The price was advertised incorrectly in an Easy Spirit email.
- A package was lost.
What If I Don’t Receive My Refund?
If it has been more than 21 days since you sent your return and you haven’t received your refund, contact Easy Spirit at:
- Phone: 1-888-327-9772 (Monday-Friday: 9 AM – 10 PM EST, Saturday: 10 AM – 6 PM EST)
- Email: easyspirit@arch-support.zendesk.com
FAQs
Final Thoughts
Easy Spirit makes returns simple with two convenient options: mail returns and in-person Happy Returns. Just make sure your items are unworn, returned within 30 days, and not final sale. Keep in mind the $6.95 restocking fee, unless your order qualifies for free returns.
If you need help, Easy Spirit’s customer service team is available by phone or email.
For more details, visit Easy Spirit’s Return Page.
