Easy Spirit Returns: A Simple Guide

Easy Spirit prides itself on offering well-made shoes that cater to a woman’s active lifestyle, without sacrificing on fashion. They focus on creating comfortable and stylish shoes that you can wear all day long.

If you bought something from Easy Spirit and need to return it, this guide will help you understand how to do it easily.

Easy Spirit Returns Overview

Before you start your return, make sure you understand these important points:

Time Limit: You have 30 days from the day you received your item to return it.
Condition: The item must be in its original, unworn condition with all the packaging. This means you should not have used the item, and it should still look new.
Final Sale: Some items might be marked “Final Sale” which means you can’t return them. Double-check your order confirmation email or track your order on easyspirit.com to be sure.
Where You Bought It: You can only return items bought directly from EasySpirit.com. If you bought it from another store or website, you will need to return it there.

Two Ways to Return Your Items

There are two ways to initiate EasySpirit.com returns:

1. Return by Mail

Returning by mail is a convenient way to send back your items from home. Here’s how you do it:

Start Online: Go to Easy Spirit Returns to start your return process. You’ll need to enter your order details and Zip or postal code as shown in the above image.
Get a Label: After you complete the online steps, you’ll receive a mailing label. Print this label and stick it on your return package.
Pack Your Item: Put your item back in the box with the original packing slip. The packing slip helps Easy Spirit identify your order and process your return quickly.
Send It Off: You can hand the package to your mail carrier or drop it off at your local post office. Make sure to get a receipt as proof that you sent the package.
Wait for Refund: Once Easy Spirit gets your package, it takes about 3-4 business days to process your refund. They will send you an email once the refund is done.
Restocking Fees: There’s also a fee of $6.95 to cover shipping costs, unless your order was for “Free Returns” or the shoes were damaged or shipped wrong.

2. Return In-Person with Happy Returns

If you prefer returning items in person, you can use the Happy Returns service.

This lets you drop off your return at thousands of locations across the country. Here’s how:

Start Online: Like mail returns, start your return online at https://easyspirit.com/pages/customer-service to get a QR code.
Get a QR Code: The QR code is like a ticket that allows you to return your item. You’ll need this code when you go to the return location.
Pack Your Item: Pack your items (e.g. shoes) in the original box with the packing slip.
Find a Location: Use the Happy Returns locator to find a nearby place where you can drop off your item. These locations are usually in stores or malls.
Drop It Off: Take your item and the QR code to the location. They will scan your code and take your package. Your refund process will start immediately after you drop off your item.
Restocking Fees: Again, there’s a $6.95 fee unless it was “Free Returns” or there was a mistake with your order.

What If I Got Wrong or Damaged Shoes?

Easy Spirit understands that mistakes happen. If you got the wrong shoes or they’re damaged, no worries! Here’s what to do:

Head over to the Easy Spirit damaged/wrong item claim page (https://easyspirit.com/pages/request-damaged-wrong-or-missing-item-claim).
They’ll give you a full refund, including waiving the return fee, as long as you report it within the regular return window (30 days).

How Long Will it Take to Get the Refund?

For mail returns, it can take up to 21 days for your refund to show up on your credit card statement after you send it back.

This is because it takes time for the mail to get there, for them to process your return, and for the bank to send the money back. You’ll get an email letting you know when your refund is on the way.

Easy Returns Contact

If you’re stuck or have any other questions about returns, Easy Spirit has a whole help section on their website (https://easyspirit.com/pages/customer-service).

You can also call them at 1-888-327-9772.

FAQs

How long do I have to return an item?

You have 30 days from the day you got your item to return it. This is based on the delivery date from UPS.

What if I lost my return label?

If you lost your return label, don’t worry. You can request a new one online at Easy Spirit Request Return Label.

Is there a fee for returning items?

Yes, there is a $6.95 restocking fee unless the item was damaged or you received the wrong item. This fee helps cover the cost of shipping and processing the return.

How do I know if my item is eligible for return?

Your item must be in its original condition, bought from EasySpirit.com, and not marked as Final Sale. Items marked as Final Sale cannot be returned.

How will I get my refund?

The refund will go back to the original way you paid, like your credit card or PayPal account. Easy Spirit will send you an email once your refund is processed.

What if I received a damaged or wrong item?

If you received a damaged or wrong item, you can report it and return it for free. Use the Wrong or Damaged Item Claim page to start your return. You won’t have to pay the restocking fee.

How long does it take to get my refund?

If you return by mail, it can take up to 21 days to get your refund. For in-person returns, the refund process starts immediately.

Can I return an item I bought from another store?

No, you can only return items bought directly from EasySpirit.com. If you bought it from another store or website, you need to return it there.

Tips For A Smooth Return

Check the Condition: Make sure your items are in new condition with all packaging. This means they should look like they did when you first received them.
Start Early: Don’t wait until the last minute to start your return. It’s best to start the process as soon as you know you need to return the item.
Keep Track: Save all your emails and slips related to your return. This information can help if there are any problems with your return.

Returning items doesn’t have to be hard. Follow these steps, and you’ll have your refund in no time.

Happy shopping!

Easy Spirit Returns: A Simple Guide

Easy Spirit Returns Overview