Easy Spirit Returns: A Simple Guide

Easy Spirit is a popular footwear brand that focuses on comfort, especially for everyday walking and work shoes. The easy spirit returns policy gives you a clear way to send items back, but you do need to follow some simple rules so your refund is not delayed.​

Easy Spirit Returns: Quick Overview

Here is a simple overview of the most important parts of the easy spirit returns policy.​

Standard Return Window and Conditions

You can return your Easy Spirit order for a refund or store credit within 30 days of the delivery date through their online Returns Portal. The 30‑day period starts when your package is delivered, not when you place the order.​

To be accepted, your items must be:​

• Unworn
• In new condition
• In their original shoebox

Final sale items and e‑gift cards are not returnable under any condition. Also, all shipping charges are non‑refundable, even if you return your full order.​

Holiday Extended Returns

During the holiday season, easy spirit returns are more flexible. If you make a purchase between November 13, 2025 and December 31, 2025, you can return eligible items until January 15, 2026.​

This is helpful for gift shopping, since the receiver can still return after the holidays as long as the items follow the usual rules (unworn, new, original shoebox, and not final sale or e‑gift cards).​

How to Make Returns

Easy Spirit gives you two ways to return your order. Both are simple, but one is totally free and in person, and the other is a mail‑in option with a small fee. In both cases, you always start your return online.

Option 1: Free & Fast In‑Person with Happy Returns (Preferred)

This is the preferred and free way to handle your Easy Spirit return.

• Start your return online to begin the process and follow the prompts.
• Choose the in‑person Happy Returns option when it is offered.
• Get your QR code and any instructions shown on the screen.
• Visit any Happy Returns Bar location near you.
• Bring your items and show your QR code at the Happy Returns Bar.
• Drop off your return – no box and no label are needed for this option.

Option 2: Mail‑In Return

If you cannot get to a Happy Returns Bar, you can ship your items back by mail instead.

• Start your return online.
• Fill in the Order Number, Zip or Postal code to generate a prepaid label, as shown in the screenshot below

• Restocking fee of $6.95 applies per order and will be deducted from your refund.
• Pack your items in a shipping box.
• Print the prepaid label and attach it to the box.
• Remove or cover any old shipping labels on the box, if possible, so there is no confusion.
• Ship the package using the prepaid label from Easy Spirit.

All easy spirit returns start online, and then you choose whether to go in person or ship your items back.​

Refunds

After Easy Spirit receives and processes your return, you will get an email confirming that your refund has been issued. Your refund goes back to your original method of payment, or as store credit if that applies.​

Refund timing depends on how you returned the items:​

• In‑person at a Happy Returns Bar: allow up to 5 business days for the refund to appear on your original payment method.
• Mail‑in returns: allow up to 21 days for your refund to be processed and sent back to your original payment method.

They also recommend using a shipping method with tracking, because they cannot issue refunds for returns without tracking. If more than 21 days pass and you still do not see a refund or confirmation email, they ask that you contact them.​

All shipping charges are non‑refundable.​

Exchange Policy

Easy Spirit does not offer exchanges at this time. This means there is no direct swap of one item for another through the same order.​

If you need a different size, color, or style, you will need to:​

• Return the original item using one of the return methods.
• Place a new order for the item you want.

Their Customer Service team can help you place a new order if you would rather have support than do it alone.​

Damaged, Incorrect, or Missing Items

If your item arrives damaged, if you receive the wrong product, or if something is missing from your order, Easy Spirit’s Customer Support team can help.

When you contact them, include:​

• A clear photo of the item you received
• The name of the item
• A short description of the issue (incorrect item, damaged, or missing)

For missing items, they also ask you to check the packaging for any notes that some items might have shipped separately. While they cannot always guarantee replacement if stock is limited, they say they will work to resolve the situation as best they can.​

Price Adjustments, Price Matching, and One‑Time Courtesies

Easy Spirit does not offer price adjustments or price matching. This includes orders where a customer forgot to enter a code, where prices changed after an order was placed, or where a lower price appears on a third‑party site.​

However, they may offer a one‑time courtesy in specific situations:​

• Replacement of lost packages
• Replacement of wrong or incorrect items
• Replacement of missing items
• When a price is advertised incorrectly in their emails
• When an order is canceled because of stock availability

If your case fits one of these reasons, they invite you to contact them. Only these listed situations are considered for approval.​

How to Contact Easy Spirit for Help

If you need help with easy spirit returns or any order issue, you can reach their Customer Care team online or by phone.​

Online: Contact Form

You can send a quick message through their Contact Form if you cannot find what you need in their help content. This is also where you should report damaged, incorrect, or missing items, along with photos and details.​

Phone: Customer Care

If you would rather speak with someone, you can call their Customer Care line. Their hours are:​

• Monday – Friday: 12:00 PM to 5:30 PM ET
• Saturday & Sunday: Closed
• Closed Thursday, November 27th for Thanksgiving

Their toll‑free phone number is +1 888 327 9772.

Pro Tips for Smooth Easy Spirit Returns

Here are a few tips, based only on the policy details, to make easy spirit returns less stressful.​

• Choose Happy Returns when possible: It is free, and you do not have to print anything or bring a box, and refunds can show in as little as about 5 business days after processing.​
• Treat your shoes gently until you decide: Because items must be unworn and in new condition with the original shoebox, try them on indoors only and keep the box safe.​
• Keep an eye on dates: Remember the standard 30‑day window from delivery and the special holiday deadline of January 15, 2026 for qualifying purchases.​
• Always use their prepaid label for mail returns: They clearly say they cannot process lost returns shipped with other labels, so using their label protects your refund.​
• Contact them if something feels off: For damaged, incorrect, or missing items or for delays over 21 days, reach out to Customer Care so they can review your case.

Common Questions

Final Thoughts

The Easy Spirit returns policy offers two clear options: free in-person at Happy Returns Bars or mail-in with a $6.95 fee per order. Items must be unworn, in new condition, and in original shoeboxes within 30 days from delivery (or until Jan 15, 2026 for holiday purchases Nov 13-Dec 31, 2025).

No exchanges are available, but Customer Service helps Mon-Fri 12-5:30PM ET at +1 888 327 9772. Final sale items and e-gift cards cannot be returned, and shipping is non-refundable. Always start via the online Returns Portal for tracking and smooth refunds.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the Easy Spirit return policy on their official website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Easy Spirit’s Customer Service directly is the best resource.