Container Store Return Policy: A Simple Guide

The Container Store is well-known for its smart storage solutions and stylish organization products. But what happens when something doesn’t work out? Whether it’s the wrong fit for your closet or you just changed your mind, here’s everything you need to know about returning items to The Container Store – made super simple.

Container Store Return Policy Overview

How Returns Work at The Container Store

• Products that have been “successfully utilized and enjoyed for an extended period of time” do not qualify for return.
• The Container Store aims to ensure customer satisfaction with every purchase.
• If a purchase does not work out, customers may return it within 120 days from the date of purchase for an alternative solution or a refund.
• Returns without a receipt, or with an original receipt submitted more than 120 days after the date of purchase, will be issued a Merchandise Credit card.
• The credit amount will be either:
  • The lowest retail price of the product(s) within the last 90 days, or
  • The actual purchase price shown on the original receipt (whichever is applicable).
• Returns for another solution or a refund are not provided for products that have been successfully used and enjoyed for an extended period of time.
• Circumstances such as moving or no longer having a need for the product do not qualify as valid reasons for return.
• The returned item must be in good condition.
• If the product has been used for a long time or the customer has already benefited from it (for example, using storage bins during a move and then attempting to return them), the return will not be accepted.

In-Store Returns (Your Easiest Option)

You can return your item to any Container Store location, no matter where you bought it.

• No receipt? That’s okay. You’ll need to show a valid photo ID, and they’ll either:
  • Look up your transaction (if you used a credit card), or
  • Give you a Merchandise Credit card for the lowest price in the last 90 days.
• Used a credit/debit card? If they can find your original purchase, you’ll get your money back the same way you paid.
• Paid in cash or check? Cash refunds go up to:
  • $400 for cash/debit purchases
  • $200 for check purchases
    Over that, they’ll send you a corporate check by mail.

Tip: Bring your original receipt whenever you can – it speeds things up!

Returning by Mail (Less Convenient)

1. Start a Return Claim: Go to this link and complete the return claim form. Follow the prompts to enter your order number, item details, and reason for return as shown in the below screenshot

2. Print the Return Confirmation: Once your return request is submitted, you’ll receive a confirmation. Print it out and include it in your return package.
3. Package Your Item: Carefully pack your item(s). Make sure everything is secure and protected for shipping. Including the original packaging (if available) is a good idea, but not mandatory.
4. Label and Ship: Address your package to:
   The Container Store
   500 Freeport Parkway, Suite 100
   Coppell, Texas 75019
5. Choose a Trackable Shipping Method: Since you’re responsible for shipping costs, it’s wise to use a service that provides tracking (like USPS, UPS, or FedEx). This helps you confirm the return was delivered.
6. Wait for Processing: Once your item is received and processed, your refund will be issued according to the payment method you used.

Mailing takes more time and effort, so if there’s a store near you, in-person returns are definitely easier!

What If You Bought Through Instacart?

Yes, Instacart purchases can be returned – but only in-store.

• Bring the item and your Instacart receipt
• You’ll receive store credit, not a refund
• The same 120-day return window applies
• Your name and photo ID are required

Refund Methods

This depends on how you paid and whether you have the receipt:

No Receipt? Don’t Panic.

You can still return an item without a receipt. You’ll need:

• Your name, address, phone number
• A valid photo ID (In California, only your name and photo ID are needed)

If you paid by credit card, they’ll try to find your transaction in the system. If they can’t, you’ll get a Merchandise Credit card.

Price Adjustment

Yes – within 7 days of your original purchase date. If the full retail price of your item drops within that time:

• Bring your original receipt
• You’ll get the difference refunded to your original form of payment or as store credit
• Not eligible: Previous promotions, Avera & Laren Custom Closets, or Installation Services

How to Contact Them for Help

Have a question? Here’s how you can get assistance:

• Call: 1-888-CONTAIN (266-8246)
• Hours:
  • Monday to Friday: 8 AM – 8 PM CST
  • Saturday & Sunday: 9 AM – 6 PM CST
• You can also start a claim or check return status here

Common Questions

Final Thoughts

The Container Store offers a return policy that’s fair and relatively flexible – especially if you have your receipt. Just remember to keep items in good condition and stick to that 120-day window. In-store returns are your best bet if you want a fast and free solution. If you ever get stuck, their support team is just a phone call away.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official The Container store website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting The Container Store Customer Service directly is the best resource.