Cider Return Policy US [2025]: Simplified

Cider is a fun fashion brand that sells trendy clothes online. They offer stylish outfits for women around the world. But sometimes, what you buy might not fit or look as you expected. Don’t worry! Cider has a return policy that helps you send items back easily.

In this article, we will explain Cider return policy in simple words. We will show you how to return items, when to do it, and what to expect.

Overview of Cider Returns Policy

How Long Do You Have to Return Items?

• You have 14 days after receiving all items in your order to submit a return request.
• If your order has multiple shipments, start the return only after the last shipment arrives.
• After submitting your return request, mail the package within 7 days.

Tip: Late returns may not be accepted.

Restocking Fee

• A $3.99 restocking fee will be deducted from your refund for returns starting after Sept. 13, 2024.
• This fee covers processing and helps avoid waste.

Items That Cannot Be Returned

Some items can’t be returned or refunded. These include:

• Final Sale products: These items are marked as non-returnable.
• Store credit purchases: If you paid with store credits, those items are also non-returnable.
• Hygiene items: Panties and accessories (except scarves) can’t be returned for hygiene reasons.

How to Start a Return

1. Download the Cider app or visit Cider website.
2. Log in with your order email.
3. Go to Orders: Navigate to the “Orders” section and find the order you want to return.

3. Click Return Items: Select the items you want to return and click the “RETURN ITEMS” button to start the return process.

4. Identify Return Items: Select the items to return and specify the reason for returning.
5. Return Confirmation: You will receive a confirmation email after submitting your return request. If you don’t see this email, check your spam folder.

Facebook or Instagram orders have special return instructions. Follow the steps shown on their apps under ‘Orders and Payments.’

Packing and Shipping Your Return

• Print the label and drop off the package at a USPS station.
• If no label is provided, ship at your own cost and update tracking in the app.
• Keep your courier receipt until the refund is processed.
• Shipping time to the warehouse is usually 5–25 days.

Important: Do not send your return to the sender’s address. Use the return address provided.

Item Conditions for Returns

• Must be unworn, unwashed, and not altered.
• Tags and original packaging should be intact.
• Hygiene stickers on swimwear must be in place.
• Items that do not meet these rules will not be refunded.

Refund Policy

• Refunds are processed within 7–10 days after the warehouse receives your items.
• During busy times, it may take an extra 3–5 days.

Instant Refund Service

• Available for select customers.
• Refund is processed in 24 hours.
• The actual arrival depends on your bank.
• You’ll receive an email confirmation once done.

Exchanges

Cider does not offer exchanges at the moment. If you need a different size or color, you should:

• Return the Original Item: Follow the return process to send back the item you don’t want.
• Place a New Order: Once your return is processed, you can place a new order for the item you want.

Changing Your Return Method

• You can change your return method:
  • Within 24 hours if you selected Special or Partial Refund.
  • Within 7 days for a Traditional Refund.

Refunds for Klarna, Afterpay, or Clearpay Payments

• If paid in full: The full refund goes to your account.
• If partially paid: Refund reduces the remaining amount owed.
• If not paid yet: Refund reduces the total bill.

Example: A product costs £154.4. A refund of £111.32 will cover future installments, leaving only £43.18 to be paid.

FAQs

Summary

Cider return policy is simple and clear. Just follow the steps, return items in perfect condition, and keep deadlines in mind. If you have questions, visit their returns page or contact customer service.