Cider Return Policy US [2024]: Simplified
Welcome to our guide on Cider return policy! If you ever need to return something you bought from Cider, don’t worry. We will explain everything in a way that’s easy to understand. Let’s get started!
Overview of Cider Returns Policy
Cider wants you to be happy with your purchase, so they offer FREE returns for every order! Here are the main points:
- Holiday Return Policy: For orders shipped between November 1, 2024, and January 4, 2025, returns can be made within 30 days after the delivery of all items.
- Free returns: You can return your first order for free. If you need to return more items from the same order, you’ll have to pay for shipping.
- 14 days to submit a return request: You have 14 days from when you receive your items to ask for a return.
- 7 days to mail back your items: After you ask for a return, you have 7 days to send your items back.
- Ship to the US warehouse: Make sure to send your returns to Cider’s warehouse in the United States.
If you have any questions, you can email Cider at hi@shopcider.com.
Return Conditions
Remember, the original shipping cost (if any) is not refundable, in most cases
- Unworn and Unwashed: Items must be in their original condition. This means they should not be worn, washed, or altered in any way. If an item looks used, it will not qualify for a refund.
- Original Packaging: Keep all the original packaging and tags attached to the items. Removing tags or packaging can make the item ineligible for return.
- Hygiene Stickers: For swimwear, hygiene stickers must be intact. If these stickers are incomplete or removed, the return will not be accepted. This ensures the hygiene and safety of all customers.
Items That Cannot Be Returned
Some items can’t be returned or refunded. These include:
- Final Sale products: These items are marked as non-returnable.
- Store credit purchases: If you paid with store credits, those items are also non-returnable.
- Hygiene items: Panties and accessories (except scarves) can’t be returned for hygiene reasons.
How to Start Cider Returns
Cider makes it easy to start a return. You can do this either through their app or their website. Here’s how:
Using the Cider App or Website
- Log In: First, log in to your Cider account using the email address linked to your order.
- Go to Orders: Navigate to the “Orders” section and find the order you want to return.
- Click Return Items: Select the items you want to return and click the “RETURN ITEMS” button to start the return process.
- Identify Return Items: Select the items to return and specify the reason for returning.
- Return Confirmation: You will receive a confirmation email after submitting your return request. If you don’t see this email, check your spam folder.
Shipping Your Return
Once you have submitted your return request, follow these steps to ship your items back to Cider:
- Print the Label: If Cider provides a shipping label, print it out and attach it to your package
- Drop off the package to the USPS location. You can Locate the nearest USPS location here.
- Choose a Carrier: If no label is provided, choose a carrier (like USPS, FedEx, or UPS) and ship the package to Cider’s warehouse. The address will be provided in the return instructions.
- Track Your Package: Update your package tracking info on the Cider app. This helps Cider identify your return package. Keep the return receipt until your refund is processed. It can take 5-25 days for your package to reach the warehouse, depending on where you live.
Note: Do not send your return to the sender’s address on the package. Always use the address provided in the return instructions from Cider. Warehouse address will be sent to you via email after the return process is submitted.
Cider Refund Policy
After Cider receives your return, they will process your refund within 7-10 days. Here’s what you need to know about how refunds work:
- Credit or debit card: Refunds go to your card within 5 business days.
- PayPal, Klarna, etc.: Refunds go to your online payment method within 5 business days.
- Cider gift card: Refunds will be issued as a gift card to your Cider account.
- If you paid with store credits from a previous return, you can’t get a free return.
Instant Refund Service
Some lucky customers can get an instant refund, which means Cider will process your refund within 24 hours. This depends on your payment method. You’ll get an email once this special refund is issued.
Exchanges
Cider does not offer exchanges at the moment. If you need a different size or color, you should:
- Return the Original Item: Follow the return process to send back the item you don’t want.
- Place a New Order: Once your return is processed, you can place a new order for the item you want.
FAQs
That’s it! Now you know everything about Cider return policy. If you have more questions, check out Cider’s website or contact their customer service.
Happy shopping!