Cider Return Policy Made Simple: Step-by-Step Instructions

When you buy clothes online, it’s important to understand the return policy in case something doesn’t fit or you simply change your mind. This guide will explain Cider’s return policy in simple terms that anyone can understand.

What is Cider Return Policy?

Cider allows you to return items within a certain time frame if you are not satisfied with your purchase. Here’s a detailed guide on how their return policy works:

Time Frame for Returns

• Return Request: You must submit your return request within 14 days from the day you receive all the items in your order. This means you need to act quickly if you decide you don’t want to keep something.
• Shipping the Return: After you submit your return request, you have 7 days to mail the items back to Cider. It’s important to send them within this window to ensure your return is processed smoothly.

Condition of Items

• Unworn and Unwashed: Items must be in their original condition. This means they should not be worn, washed, or altered in any way. If an item looks used, it will not qualify for a refund.
• Original Packaging: Keep all the original packaging and tags attached to the items. Removing tags or packaging can make the item ineligible for return.
• Hygiene Stickers: For swimwear, hygiene stickers must be intact. If these stickers are incomplete or removed, the return will not be accepted. This ensures the hygiene and safety of all customers.

How to Start a Return

Cider makes it easy to start a return. You can do this either through their app or their website. Here’s how:

Using the Cider App or Website

1. Log In: First, log in to your Cider account using the email address linked to your order.
2. Go to Orders: Navigate to the “Orders” section and find the order you want to return.

3. Click Return Items: Select the items you want to return and click the “RETURN ITEMS” button to start the return process.

4. Identify Return Items: Select the items to return and specify the reason for returning.
5. Return Confirmation: You will receive a confirmation email after submitting your return request. If you don’t see this email, check your spam folder.

Shipping Your Return

Once you have submitted your return request, follow these steps to ship your items back to Cider:

Shipping Steps

1. Print the Label: If Cider provides a shipping label, print it out and attach it to your package.
2. Choose a Carrier: If no label is provided, choose a carrier (like USPS, FedEx, or UPS) and ship the package to Cider’s warehouse. The address will be provided in the return instructions.
3. Track Your Package: Update your package tracking info on the Cider app. This helps Cider identify your return package. Keep the return receipt until your refund is processed to ensure you have proof of shipping.

Return Shipping Fees

• Your Cost: You are responsible for the return shipping cost. Make sure to choose a shipping method that you are comfortable with.
• Multiple Items: If you are returning multiple items, try to send them in one package to save on shipping fees.

Where to Ship Your Return

• Warehouse Address: Do not send your return to the sender’s address on the package. Always use the address provided in the return instructions from Cider. This ensures your return is sent to the correct place and processed efficiently. Warehouse address will be sent to you via email after the return process is submitted.

Refunds

After Cider receives your return, they will process your refund within 7-10 days. Here’s what you need to know about how refunds work:

Refund Details

• Payment Method: Refunds are issued to the original payment method you used to make the purchase. This could be your credit card, PayPal, or other online payment methods.
• Processing Time: It might take an extra 3-5 days to process your refund due to high volume, so be patient.
• Credit/Debit Cards: If you paid by credit or debit card, refunds will be sent to your bank within 5 business days after Cider receives your return.
• PayPal and Others: If you paid through PayPal or other online payment providers, refunds will be processed to those accounts within 5 business days.
• Gift Cards: If you used a Cider gift card to make your purchase, your refund will be issued as a new gift card to your Cider account.

Items That Cannot Be Returned

Some items cannot be returned due to hygiene reasons or if they are marked as final sale. Here’s a list:

• Final Sale Items: Products marked as final sale are not eligible for return or refund. Always check if an item is final sale before purchasing.
• Store Credit Purchases: If you bought items using store credit, they cannot be returned or refunded.
• Hygiene Items: Certain items like panties and accessories (except scarves) cannot be returned for hygiene reasons. This policy helps protect all customers.

Exchanges

Cider does not offer exchanges at the moment. If you need a different size or color, you should:

• Return the Original Item: Follow the return process to send back the item you don’t want.
• Place a New Order: Once your return is processed, you can place a new order for the item you want.

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