Bonobos Return Policy: Simplified

Shopping with Bonobos is a breeze, and their return policy makes it even easier for customers to shop worry-free. This article will explain Bonobos return policy in the simplest terms possible, ensuring you understand every detail.

Let’s break it down into sections to make things super clear!

Overview of Bonobos Return Policy

Bonobos has a straightforward return policy to help customers with refunds, store credits, or exchanges. Here’s the basic idea:

• Return Window:
  • Refund to the original payment method: 45 days from the day your order ships.
  • Store credit refund: 90 days from the day your order ships.
• Exchange Window: 90 days from the shipping date.
• Condition of Items:
  • Items must be unworn, unwashed, and unaltered.
• Final Sale Items:
  • These are not eligible for return or exchange.
• Third-Party Purchases:
  • Items bought from places like Nordstrom or Trunk Club cannot be returned through Bonobos.

How to Make a Return

Returning an item to Bonobos is easy and free within the U.S. Here’s what you need to do:

Step-by-Step Process:

1. Use the Return Label:
   • If you still have the prepaid return label from your package, attach it to your return.
2. Generate a New Label (If Needed):
   • Go to bonobos.com/return-label.
   • Use your order or shipping number and an email address to generate a prepaid UPS label as shown in the below screenshot.

3. Package Your Return:
   • Place the items and the order form in a box.
   • Use Bonobos’ reusable poly mailers if your items arrived in one.
4. Drop It Off or Ship:
   • Drop off the package at your local UPS store or drop-off location.
   • Alternatively, ship the items to the following address:
     Radial Fulfillment
     7601 Trade Port Drive
     Louisville, KY 40258
     USA
5. Use Your Own Shipping Method (Optional):
   • If you prefer not to use the prepaid label, you can send your return using a trackable and insured shipping method.
   • Note: Bonobos is not responsible for items lost or damaged in transit.

Important Notes:

• Processing Time: It takes up to 14 days to process a return, including bank processing time.
• Refund for Store Credit: Store credits are available as soon as the return is processed.
• Original Shipping Charges: These are non-refundable.

Making an Exchange

Bonobos offers exchanges for items that meet the return criteria.

How to Exchange:

1. Sign in to Your Account:
   • Go to the Orders section and select the item you want to exchange.
2. Follow Instructions:
   • Complete the exchange request.
3. Ship Your Items:
   • Use the prepaid UPS label to send back the items you’re exchanging.

Exchanges for Non-Account Holders:

If you placed your order as a guest, you cannot exchange directly. Instead, return the item for a refund or store credit and place a new order.

Gift Returns

Did you receive a gift that you want to return? No problem! Bonobos makes it easy to return gifts without notifying the gift-giver.

How to Return a Gift:

1. Create an Account (If You Don’t Have One):
   • Sign up on Bonobos’ website.
2. Submit a Gift Return Form:
   • Fill out the form with details about the gift (order number, gift-giver’s name, etc.).
   • If you don’t have all the information, contact Bonobos’ customer support.
3. Ship the Gift Back:
   • Follow the return steps, and Bonobos will issue store credit to your account.

Note:

• Gift cards are non-refundable. Refunds will be issued as store credit to the recipient’s account.

Returns from U.S. Territories and Military Bases

For orders shipped from U.S. territories or military bases (APO/DPO/FPO):

• Allow up to 4 weeks for shipping and processing.
• You can still use the prepaid USPS return label or your own insured shipping method to send items to: Radial Fulfillment
  7601 Trade Port Drive
  Louisville, KY 40258
  USA

Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact Bonobos Support:
   • Visit the support page and report the issue.
2. Follow Instructions:
   • Bonobos will guide you on how to return or replace the item.

Final Sale Items

Final sale items are not eligible for return or exchange. Always check product details before buying to see if an item is labeled as “Final Sale.”

Returning Items from Multiple Orders

If you have multiple orders to return:

• Visit the return page and generate a return label for each order.
• Return items from different orders separately.

Refund and Credit Details

• Refunds:
  • Issued to the original payment method or as store credit (depending on the return window).
• Store Credit:
  • Available immediately after processing.
• Processing Time:
  • Up to 14 days for refunds.

Contacting Bonobos for Help

If you have questions about returns, exchanges, or damaged items:

• Use the live chat feature on their website.
• Visit a local Guideshop for in-person help.

Key Points Summary

Here’s a quick summary of the return policy:

• 45 days for refunds to the original payment method.
• 90 days for exchanges or store credits.
• Items must be unworn, unwashed, and unaltered.
• Use the prepaid UPS return label for free shipping.
• Final sale items cannot be returned or exchanged.
• Ship returns to:
  Radial Fulfillment
  7601 Trade Port Drive
  Louisville, KY 40258
  USA

FAQ’s

If you have any more questions about the returns, you can visit Bonobos return policy on their website.