Bonobos Return Policy: Simplified

Bonobos is a men’s clothing brand known for stylish clothes and standout customer service. Whether you shop online or at one of their Guideshop locations, you might wonder what happens if something doesn’t fit or feel right. That’s where their return policy comes in—and don’t worry, I’ve broken it down so it’s super easy to follow.

Overview of Bonobos Return Policy

What Items Can Be Returned?

To return an item, it must be:

• Unworn
• Unwashed
• Unaltered

You’ve got 45 days from when your order ships to get a refund to your original payment method. Missed that? You still have up to 90 days to return the item, but you’ll get store credit instead.

Exchanges? You can exchange eligible items anytime during those 90 days—but only for a different size or fit of the same item.

Final Sale Items: The No-Go Zone

If something is marked as Final Sale, that’s it. No returns. No exchanges. No exceptions. If you’re unsure, always check your receipt or item listing before purchasing.

How to Return an Item (Step-by-Step)

Returning something to Bonobos is pretty easy. Here’s how to do it:

If You Still Have the Return Label:

1. Pack the item safely.
2. Place that prepaid UPS label on the package
3. Drop it at any UPS location.

If You Lost the Return Label:

1. Go to bonobos.com/return-label.
2. Enter your order or shipping number, email and reason for return to generate the return label. The screenshot of the return label page shared below

3. Print the prepaid label that gets emailed to you.
4. Place the items and the return label in the package.
5. Drop off the package to your local UPS or UPS Drop Off Location

Returns are free if you’re in the U.S.—big win.

Returning More Than One Order?

You can absolutely combine items from multiple orders into one return box. Just make sure to:

• Include the return label for each order.
• Or, if you don’t have them, generate new labels for each using the order numbers.

It’s a great way to save time (and cardboard).

Refunds & Processing Time

Wondering how long it takes to get your money back after sending something back to Bonobos? Here’s what the official policy says:

Web Returns (Online Orders):

• Once your return arrives at their warehouse, please allow up to 14 days total. This includes:
  • Processing time (Bonobos says this takes 5–7 business days).
  • Time for your bank to post the refund, which varies.

Refund Timing Breakdown:

• Credit/Debit Card Refunds:
  • Usually posts in 1–3 business days after Bonobos processes it.
  • If you used American Express, allow 5–7 business days.
• Store Credit Refunds:
  • Available as soon as the return is received and processed—so generally faster than bank refunds.

Guideshop Returns (In-Store):

• If you return or exchange something at a Bonobos Guideshop, the request is submitted for processing immediately.
• After submission:
  • Card refunds post in 1–3 business days (or 5–7 for AmEx).
  • Store credit becomes available as soon as it’s processed.

Key Notes:

They do not accept returns for Bonobos items bought from third-party retailers like Nordstrom, Trunk Club, or Belk. You’ll need to contact those retailers directly for their return policies.

How Exchanges Work

Bonobos allows exchanges for:

• The same item
• A different size and/or fit

You can’t exchange for a different color or a totally different item, even if it’s the same price. Instead, return the item, then place a new order.

To Start an Exchange:

1. Sign in at bonobos.com/account.
2. Under “Orders,” find the item.
3. Click “Exchange” and follow the steps.
4. Follow Instructions: Complete the exchange request.
5. Ship Your Items: Use the prepaid UPS label to send back the items you’re exchanging.

Once you request the exchange, return the original item within 14 days, or you’ll be charged for the new one.

Exchanges for Non-Account Holders:

If you placed your order as a guest, you cannot exchange directly. Instead, return the item for a refund or store credit and place a new order.

Gift Returns: What to Know

Returning a gift? Bonobos has your back—sort of.

Here’s how it works:

1. Sign in (or create) an account at bonobos.com.
2. Fill out the Gift Return Form with as much info as you have.
3. A “Guide” (Bonobos customer rep) will respond within 2 business days.
4. Once processed, you’ll get store credit in your Bonobos account.

Bonus: The gift giver won’t be notified. It’s discreet.

Bonobos doesn’t allow direct gift exchanges—return for store credit, then place a new order.

Returning from U.S. Territories or Military Bases (APO/DPO/FPO)

Yes, you can return Bonobos items if you’re located in a U.S. territory or on a military base (APO, DPO, FPO). Here’s what to know:

How to Return:

• Use the prepaid UPS return label that came with your package.
• If you lost it, go to bonobos.com/return-label to generate a new one. Just enter your order or shipping number and the email address where you’d like the label sent.
• Drop your package at a local UPS location or schedule a pickup through UPS if available in your area.

Processing Time:

• Returns from U.S. territories or military bases can take up to 4 weeks total. That includes shipping time and Bonobos’ processing time once the return arrives.

Tip: Be sure to keep a copy of your tracking number in case there are delays.

International Returns

If you’re returning from outside the U.S., here’s what to do:

1. Pack the item with your order form.
2. Include the HS code 9801002600 and write “articles being returned” on the commercial invoice.
3. Ship it (trackable and insured) to:

Radial Fulfillment  
7601 Trade Port Drive  
Louisville, KY 40258  
USA

You’ll need to pay for return shipping yourself. Bonobos does not provide return labels for international orders.

What If My Item Is Damaged or Wrong?

Mistakes happen. If you get something damaged or incorrect:

1. Contact Bonobos right away.
2. Include:
   • Order number
   • Photos of the item and tags
   • Your shipping address

A Guide will help get it sorted quickly.

How to Contact Bonobos for Help

Need a hand? Here’s how to reach a Guide (aka Bonobos’ support team):

Live Chat (Most Effective)

• Monday–Friday: 9 AM–8 PM ET
• Saturday & Sunday: 11 AM–8 PM ET
  Available on the bottom-left of bonobos.com when reps are online.

Phone Support

• Monday–Friday: 12 PM–5 PM ET
• Saturday & Sunday: Chat only

Or email them through their contact form.

Common Questions

Pro Tips for Hassle-Free Returns

1. Keep the tags on until you’re sure. Even trying something on for 10 seconds still counts as “unworn”—but don’t risk it if you’re unsure!
2. Use the online portal if you lose your label. It’s fast, and you don’t need to wait on support.
3. Return items quickly if exchanging. You’ve got 14 days after your exchange request before they charge you again.
4. Don’t wait to return a gift. Processing takes time—so if you want store credit to use during a sale, act early!
5. Snap a photo of the item before you ship. Just in case anything gets lost or damaged in transit.

Final Thoughts

Bonobos offers one of the more generous and user-friendly return policies out there. With up to 90 days for store credit and free returns in the U.S., they really try to make it easy for you to shop with confidence.

Just remember to stick to those rules: keep items unworn and return them on time. And if anything’s confusing, their customer support team is seriously top-notch.

Happy returning—and happier shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Bonobos website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Bonobos Customer Service directly is the best resource.