Aveda Return Policy: Simplified

Aveda is known for its beauty products that many people love. But sometimes, you might need to return something you bought. Knowing the return policy is important to make sure you can do this easily.

In this article, we will explain Aveda return policy in very simple language. We will cover everything you need to know, so you can feel confident about making a return if you need to.

Overview of Aveda Return Policy

• You can return items bought only from Aveda.com.
• The item must be in new or gently used condition.
• You must return the item within 60 days of purchase.
• Items that were on final sale or not-returnable cannot be returned.
• Shipping and delivery fees are not refundable.

Online Returns

If you bought something from Aveda.com and want to return it, here is what you need to do:

Steps to Return an Online Purchase

1. Check the Condition: Make sure the item is in new or gently used condition.
2. Return Within 60 Days: You must send the item back within 60 days from when you bought it.
3. Include Free Promotional Items: If your purchase came with a free gift, you must return the free gift as well.
4. Start a Return: Go to Aveda’s Return Page to begin your return process.
5. Order Details: Fill your Order Number and email Id as shown in the screenshot below and follow the instructions.

Important Notes

• If the return is after 60 days, Aveda may or may not give you a refund. This is up to Aveda.
• The refund will be in the form of the original payment. If you used a gift card and a credit card, the refund goes to the credit card first.
• Returns are processed within 3 business days of Aveda receiving the item. You will get a confirmation email once the refund is done.

In-Store Returns

You can return items bought online to an Aveda store in the United States( excluding Nordstrom and Aveda Salons)

Steps to Return In-Store

1. Find a Store: Use Aveda’s Store Locator to find a store near you.
2. Bring the Item and Confirmation Email: Take the item you are returning and show the store advisor your shipping confirmation email.

Stores That Do Not Accept Returns

Hudson Group
9701 Penn Ave S, Bay 2
Bloomington, MN 55431
United States

Jefferson Pointe
4206 W Jefferson Blvd, Suite C4
Fort Wayne, IN 46804
United States

Brookfield
95 N Mooreland Rd, Ste C4
Brookfield, WI 53005
United States

Palm Desert (El Paseo)
73680 El Paseo, Ste B
Palm Desert, CA 92260
United States

Exchange Instructions

If you want to exchange an item, here is what you need to do:

Steps for Exchange

1. Return the Unwanted Product: Follow the return steps mentioned above.
2. Wait for Refund: Once Aveda receives the item, they will process your refund within 3 business days.
3. Place a New Order: After receiving your refund, you can place a new order for the item you want.

Returning Damaged Items

Sometimes, items can get damaged during shipping. If this happens, follow these steps:

Steps to Return Damaged Items

1. Inspect the Package: Check your package as soon as it arrives.
2. Keep Everything: If there is damage, keep the box, packing materials, and the item.
3. Contact Aveda Immediately: Use the chat or call 1-800-644-4831 to report the damage.
4. Take Photos: If the item is badly damaged, take photos before discarding it.

Aveda checks claims for damaged items for abuse. Make sure to report damage right away and keep all items related to the shipment.

Contact Information

If you need help with returns, exchanges, or any other issues, you can contact Aveda in different ways:

• Chat with a Service Representative:
  • Monday – Friday: 8am to midnight ET
  • Saturday & Sunday: 10am to 10pm ET
• Call: +1 (800) 644 4831
  • Monday – Friday: 8am to 10pm ET
  • Saturday & Sunday: 10am to 8pm ET

For any further queries regarding the returns, you may visit Aveda Return Policy on their website.

FAQs

Summary

Aveda return policy is designed to make returns easy and straightforward. Whether you bought something online or need to exchange an item, following the guidelines will help you get your refund quickly.

Always check the condition of your items, return them within 60 days, and keep your receipt or order confirmation handy. If you need help, Aveda’s customer service is ready to assist you.

Remember, understanding the return policy can save you a lot of trouble. Keep this guide handy, so you can always make informed decisions about your Aveda purchases.