Aveda Return Policy [2025]: Simplified
Get all the details on Aveda return policy in our informative article. Learn how to return, exchange, and handle damaged items.
Aveda is a well-known beauty brand offering hair, skin, and body care products inspired by nature. If you’re shopping with Aveda online, knowing their return policy can save you time, money, and stress.
Here’s a simple guide to help you understand Aveda return policy, what’s allowed, and what to expect if you need to send something back.
Aveda Return Policy at a Glance
Here’s a quick table to help you see the essentials of Aveda’s return policy:
| Policy Feature | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Condition of Items | New or gently used |
| Return Method | Through Online Return portal or in-store (most Aveda stores, not salons/Nordstrom) |
| Return Shipping | Not specified; original shipping and delivery fees are not refunded |
| Refund Method | Original payment method (may take 7-10 business days to post) |
| Major Exclusions | Engraved, final sale, not returnable items, eGift cards, gift cards, items not bought at Aveda.com |
| Promotional Items | Must return free gifts with qualifying purchase |
| Exchanges | No direct exchanges; return for refund and place new order |
How the Aveda Return Policy Works
Who Can Return and What’s Eligible
- You can return products bought directly from Aveda.com.
- Items must be in new or gently used condition.
- Returns must be made within 30 days of when your order was delivered.
- Returns are inspected when they arrive at Aveda’s warehouse. If your return meets the rules, you’ll get a refund.
How to Return Online Purchases
If you bought your Aveda products online and want to start a return, Aveda has a simple online portal just for this. Here’s what to do:
- Go to the Aveda Returns Portal:
Start a Return for Your Online Order - Follow the Steps:
- Enter your order number and email address. The screenshot of the returns portal shared below
- Select the item(s) you wish to return.
- Follow the instructions to complete your return request.
- Pack and Ship:
- Print your return shipping label.
- Pack your items securely, include any free gifts if required, and attach the label.
- Drop off your package as directed.
Using the online portal is the fastest and easiest way to get your return started!
- Refunds go back to your original payment method.
- If you used more than one payment type, the refund goes to your card first, then to an Aveda eGift Card if needed.
- Refunds can take 7-10 business days to show up, depending on your bank or payment provider.
In-Store Returns
- You can return items bought online to most Aveda stores in the U.S.
- Bring the item(s) and your shipping confirmation email.
- Returns are NOT accepted at Nordstrom, Aveda Salons, or these locations:
- Hudson Group, Bloomington, MN
- Jefferson Pointe, Fort Wayne, IN
- Brookfield, Brookfield, WI
- Palm Desert (El Paseo), Palm Desert, CA.
What Can’t Be Returned
- Engraved items, items marked “final sale,” and items labeled “not returnable.”
- Aveda eGift Cards and regular gift cards.
- Promotional items, free gifts, or products not bought at Aveda.com.
- If you send back something that isn’t eligible, Aveda won’t send it back to you
Shipping Fees
- Shipping and delivery fees are not refunded, even if you return the product
Exchange Instructions
If you want to exchange an item, here is what you need to do:
Steps for Exchange
- Return the Unwanted Product: Follow the return steps mentioned above.
- Wait for Refund: Once Aveda receives the item, they will process your refund within 3 business days.
- Place a New Order: After receiving your refund, you can place a new order for the item you want.
Damaged, Wrong, or Missing Items
- Check your package as soon as it arrives.
- If anything is damaged, missing, or wrong, keep the box, packing materials, and all items.
- Contact Aveda right away by chat or call at 1-800-644-4831
- Take Photos: If the item is badly damaged, take photos before discarding it.
- You must report problems within 30 days of receiving your order.
- Aveda may deny claims made after 30 days or if they suspect abuse
Gift Returns
- If you got an Aveda item as a gift and want to return or exchange it, contact Aveda by chat for help.
- eGift cards, gift cards, promotional items, final sale items, or products not bought at Aveda.com can’t be returned online
Monitoring and Abuse
- Aveda watches for unusual or abusive return activity.
- They can deny returns if they think someone is abusing the policy.
- If you return something that doesn’t qualify, they won’t send it back
How to Contact Aveda for Help
If you need help with a return, refund, or have questions, here’s how to reach Aveda:
- Live Chat: Go to Aveda.com and use the chat feature for quick help.
- Phone: Call 1-800-644-4831 for customer service support.
- Available Timings:
- Monday – Friday: 8am to 10pm ET
- Saturday & Sunday: 10am to 8pm ET
When you contact them, have your order details ready. If your item was damaged, try to keep the packaging and take a photo if you can.
Common Questions
Summary
Aveda return policy is designed to make returns easy and straightforward. Whether you bought something online or need to exchange an item, following the guidelines will help you get your refund quickly.
If you ever feel unsure, just reach out to their customer service—they’re there to help!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Aveda website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Aveda Customer Service directly is the best resource.
