Fashion Nova Return Policy: Simple and Clear Guide for US Shoppers

Fashion Nova is known for its trendy, affordable clothing and size-inclusive collections, the company has gained global recognition through its innovative social media driven marketing strategy and rapid trend-to-market approach.

If you bought something from Fashion Nova and need to return it, this article will help! Below, you’ll find all the details about Fashion Nova return policy in simple terms.

Fashion Nova Return Policy Overview

30‑Day Return Window

You must start the return within 30 days of delivery. After this, the portal won’t accept your request.

What You Can and Can’t Return

Fashion Nova is strict about which items can be returned:

• You can return clothing if it’s:
  • Unworn
  • Unwashed
  • Still has the original tags
• You cannot return:
  • Final sale items, like:
    • Bodysuits
    • Swimwear
    • Lingerie and underwear
    • Beauty products
    • Accessories
    • Party wear
    • Items priced with a .48 or .98 ending
      
• Final Sale items will be discarded if returned, and no credit will be issued.

How to Make a Return

1. Online Return for US customers

Here’s how you do it:

1. Go to the Returns Portal on Fashion Nova’s website.
2. Fill in the Order Number and Email Id to start your return. The screenshot of the returns portal is shared below

3. Choose your method:
   • Option A: Use a pre‑paid UPS label (you’ll pay $4.99).
   • Option B: Use the QR code at a participating UPS location.
   • Or, drop eligible online items at any Fashion Nova retail store (except dresses).
4. Review your return and confirm.
5. Add the packing slip and put it inside your parcel.
6. Affix the prepaid return label on the package. Remove any old labels.
7. Ship your return and save the tracking number.
8. Fashion Nova is not responsible for lost or stolen return packages, so keep your tracking number.

You can return items from multiple orders in one box in the US if you:

• Click “Check Eligibility” for each order when starting your return.
• Follow the prompts.
• All eligible items can be shipped with one label.

In‑Store Returns

• If you bought online, you can return eligible items (except dresses) to any Fashion Nova retail location.
• In‑store returns for online orders will be refunded as a gift card (E‑gift card).
• If you bought in‑store, you must return those items to a Fashion Nova retail location, online returns are not accepted for in‑store purchase.
• All returns must be unworn, unwashed, and have original tags attached.

International Returns

If you live outside the US, you will need to ship your return yourself.

Here is how to do it:

• Go to the Returns Portal and start your return.
• Select the Ship It Yourself option.
• Print your packing slip and include it in your parcel.
• Ship your return using any carrier you prefer and save the tracking number until your credit is issued.

Important:
Send only one order per parcel. Do not combine items from different orders in the same box.

What If You Get a Damaged or Wrong Item?

If you receive a damaged, incorrect or incomplete item, do not use the Returns Portal. Instead, contact Fashion Nova’s Help Center. They will review your case and send a free return label if needed.

Refunds, Credits and Timing

Here is what you can expect when returning an item:

• All returns, except for damaged or incorrect items, are refunded as an E‑gift card in USD.
• Gift cards do not expire and can be used anytime.

However, refunds will be given in these cases

• Your order was canceled by Fashion Nova.
• An item was out of stock after your order was placed.
• You received a damaged, defective, or incorrect item

Timing:

• If you use a Fashion Nova UPS pre‑paid label, your credit is issued within 72 hours of the first scan.
• If you ship your return using your own carrier, your credit is issued within 10 business days after the warehouse scans the parcel.

Important Details:

• Final credit is based on the price you paid after any discounts or promotions.
• Items not selected for return or returned in unacceptable condition may reduce or cancel the credit.

Exchanges

• Fashion Nova does not offer exchanges.
• If you want a different size or color, you must return the item, wait for an E‑gift card, and use it to order the item you want.

Return‑to‑Sender and What to Do

• If your parcel is marked by the carrier as
  • Return‑to‑Sender (RTS)
  • Undeliverable, or
  • Customer Refused Delivery
• Fashion Nova will:
  • Issue an E‑gift card for the order total, minus the original shipping cost, within ten business days.
  • If this happens more than once, you should contact Fashion Nova’s Customer Care team to fix your address and prevent further issues.

Common Questions

Pro Tips for Hassle‑Free Returns

• Always save your tracking number until your credit is issued.
• Always include your packing slip — it is needed for quick processing.
• Do not send Final Sale items because they are not eligible for credit.
• Remember that each return label is linked to specific items. Do not reuse labels for other returns.
• If you miss the return window, the item will no longer be eligible for a return.

Final Thoughts

Fashion Nova makes returns easy for US and international shoppers if you understand the rules. Remember the 30‑day window, review Final Sale exclusions, and save your tracking information. Returns are refunded as gift cards making it easy to shop for something new!

If you want, I can also help you build a quick, printable Return Checklist for next time! Would you like that?

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Fashion Nova website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Fashion Nova Customer Service directly is the best resource.