QVC Return Policy: As easy as 1-2-3

Shopping at QVC is easy, and they want you to be happy with your purchases. If something doesn’t work out, QVC has a return policy to make things simple for you. Let’s go step by step and explain everything about QVC return policy, so you can shop confidently.

What is their Return Policy

• You can return most items to QVC within 30 days from the date you received them.
• If you’re not satisfied, QVC will refund the purchase price, but they will deduct the shipping and handling fee and the Q Return Label fee (if you used it).
• If the item is defective or QVC made a mistake, they will refund your shipping and handling fees and won’t deduct the Q Return Label fee.

Quick Facts:

• Return Window: 30 days from when you got the item.
• Refund Includes: The purchase price only (minus fees).
• Free Returns: For defective items or QVC errors.

Special Holiday Return Policy

QVC makes holiday shopping stress-free with their extended return policy:

• Items purchased from now until December 24, 2024, can be returned until January 31, 2025.
• You can return these items for a refund or exchange for a different size or color (if available).

Excluded Items:

• Personalized products
• Food and beverages
• Gift cards
• Charitable donations
• Final sale items

For these exclusions, you can only return items if they’re defective or QVC made a mistake.

How to Return an Item

QVC offers several ways to return items, making the process easy for everyone. Here’s how you can do it:

Step-by-Step Instructions:

1. Go to Order Status: Log in to your QVC account and find the order you want to return.
2. Start a Return: Click on the “Start a Return” option and follow the instructions.
3. Choose a Return Method:
   • Print a Q Return Label: You can print it at home.
   • Use a QR Code: Bring the QR code to a UPS or USPS store, and they’ll print the label for you.
   • Use Your Own Carrier: Ship the item back using any carrier of your choice.
4. Pack the Item: Use the original packaging, include the packing slip or a note with your order number, and remove old labels from the box.
5. Send It Back: Drop it off at the selected carrier’s location.

Return Options

1. Using the Q Return Label

• This is a prepaid label you can print or get at a store using a QR code.
• Fees:
  • 0 to 5 lbs: $6.95
  • 5.01 to 10 lbs: $8.95
  • 10.01 to 150 lbs: $10.95
• The fee will be deducted from your refund.

2. Printer-Free Returns

• Generate a QR code and take it to a UPS or USPS location. They’ll print the label for you.

3. Drop-Off Locations

• Drop off your return at stores like CVS, Michaels, Staples, or Advance Auto Parts. Make sure the package is ready to go.

4. USPS Pick-Up

• Schedule a pick-up at your home or workplace. You don’t even need to be there.

5. Use Your Own Carrier

• Send the item using a shipping service of your choice. Make sure to include your return form and insure the package for its full value.

Return Address

The return address depends on the type of product:

Jewelry:

QVC, Inc. Jewelry Returns 2200 TV Road Florence, SC 29501

All Other Items:

1. For AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY: QVC, Inc. – Returns Department 853 QVC Way Ontario, CA 91764
2. For all other states: QVC, Inc. – Returns Department 2200 TV Road Florence, SC 29501

Refund Process

• QVC processes returns within 3 business days of receiving the item.
• Refunds are issued to your original payment method or as QVC member credits.
• It may take up to 2 billing cycles for the refund to appear on your statement.

Early Refunds:

• If you use the Q Return Label, QVC may issue a refund as soon as the carrier scans your return package.

Exchanges

• If you want a different size or color, request an exchange.
• QVC won’t charge a Q Return Label fee for exchanges.
• If the item is out of stock, they will issue a refund instead.

Tips for a Smooth Return

• Only return items in their original condition.
• Include all parts, accessories, and manuals.
• Use the correct return address and label.

If you have any more questions about the returns, you can visit QVC’s return policy on their website.

FAQs

Conclusion

QVC return policy is customer-friendly and offers various options for returns and exchanges. Whether you’re shopping during the holidays or throughout the year, you can feel confident knowing that returns are straightforward.