Oh Polly Return Policy: Simplified

Shopping online can be fun, but sometimes things don’t go as planned. Maybe the dress you ordered doesn’t fit, or you simply changed your mind. That’s where a good return policy comes in!

Oh Polly is a popular online clothing store, and understanding their return policy can help you shop with confidence. This article will break down everything you need to know about their return policy.

Return Timeframe

Oh Polly has a specific time frame for returns, which can change during special periods like holidays.

• Regular Return Period: Normally, you have 30 days to return items for a refund or exchange.
• Extended Holiday Return Period: For orders placed between November 1, 2024, and January 15, 2025, you have 60 days to return your items.
• After January 15, 2025: The return period goes back to 30 days for refunds or exchanges and 45 days for store credit.

Important Note: Sale items (including Black Friday and Cyber Monday sales) are only eligible for exchange or store credit, not refunds.

What Can You Return?

Not everything can be returned. Here’s what you need to know:

• Returnable Items: Most clothing items can be returned if they are unworn and in original condition.
• Non-Returnable Items: Some items cannot be returned at all. These include:
  • Nipple Covers
  • Briefs and Thongs
  • Socks
  • Face Masks
  • Eye Masks
  • Headbands
  • Ear Muffs
  • Headscarves
  • Hair Accessories
  • Fitness Equipment
  • Halloween Accessories
  • Water Bottles

Swimwear is returnable but must have the hygiene sticker intact.

Condition of Returned Items

For hygiene and sustainability reasons, Oh Polly has strict guidelines for returned items. Make sure to:

• Return items in original condition:
  • Unworn, undamaged, and clean.
  • Free from makeup, deodorant, perfume, pet hair, etc.
  • With all original tags and hygiene stickers intact.
• Multipacks or Sets: Return all parts together.
• Embellished Items: Return them in their original box.

If items don’t meet these conditions, Oh Polly may:

• Charge cleaning fees.
• Refuse the return.

Return Fees

Returning items comes with certain costs that vary based on your location. Here’s how it works:

• First-time customers can return items for free (excluding self-post returns).
• Refund or store credit fees are deducted from your refund.
• Exchange fees are charged when submitting your return.

Fees for U.S. Customers:

• Happy Returns:
  • Refund: $7.99
  • Store Credit: Free
• USPS Label:
  • Refund: $9.99
  • Store Credit: $2.99

Pro Tip: Use Happy Returns to save on fees for store credit.

Special Rules:

• If you’re returning items for both a refund and an exchange, the return will only be free if the value of the exchanged items is greater than the refund value.

How to Make a Return (U.S. Customers)

Oh Polly offers two return methods for U.S. customers:

1. Happy Returns (Box-Free, Printer-Free):

• Start your return online.
• Enter the Order number and Zip Code/Email address as shown in the below screenshot.

• Select items to return and provide reasons.
• Drop off your items at a nearby Happy Returns location using a QR code.
• The return is quality-checked on-site, and refunds or store credit are initiated immediately.

2. USPS Label Option:

If there’s not a Happy Returns hub nearby, you can opt for our USPS label option instead.

• Refund: $9.99
• Store Credit: $2.99

Important:

• Happy Return QR codes expire after 30 days.
• Returns must still follow the overall return timeframe.

Black Friday & Cyber Monday Returns

Items purchased during these sales can only be returned for store credit. Special deals like “3 for $60” follow this rule:

• The discount is divided equally among the items.
• For example:
  • Returning 1 item from a “3 for $60” deal gives you $20 in store credit.
  • Returning 2 items gives you $40 in store credit.

Return Outcomes

When you return an item, you can choose from the following options:

• Refund:
  • Processed back to your original payment method.
  • If a gift card was used, the refund goes back onto the gift card balance.
• Store Credit:
  • Issued via a gift card.
• Exchange:
  • Temporarily unavailable for U.S. customers.

Shop Now Return Method: This allows you to:

• Exchange for the same item in a different size or color (at no extra cost).
• Exchange for a different item (you pay the difference if it costs more).

Processing Time

Returns are usually processed within 20 working days of arriving at Oh Polly’s warehouse. Here’s what happens next:

• Refunds: Issued to your payment method within 48-72 hours after processing.
• Store Credit: Delivered via email as a gift card.
• Exchanges: Processed as a new order and shipped via standard delivery.

Unusual Return Activity

Oh Polly monitors return patterns to maintain fairness. If your account shows unusual activity, such as:

• A return rate over 75% on 3 or more orders,

They may:

• Increase your return fees.
• Revert fees to standard rates if the return rate decreases later.

Fraudulent Claims and Fair Use Policy

Fraudulent activity is taken seriously. Examples include:

• Wearing items before returning them.
• Returning items that are different from what was ordered.

If fraud is detected, Oh Polly may:

• Refuse refunds.
• Block your account.
• Take legal action if necessary.

Responsibility for Returns

Until your return reaches Oh Polly, it’s your responsibility. Follow these tips:

• Pack items securely to prevent damage.
• Keep proof of postage in case you need to track your return.

Important: Don’t mix items from multiple orders in one return parcel—they can’t process mixed returns.

If you have any more questions about the returns, you can visit Oh Polly return policy on their website.

FAQs

Understanding Oh Polly return policy helps make your shopping experience smoother and more enjoyable. Always remember to keep track of your order dates and conditions of the items you’re returning!

Happy shopping!