Macys Return Policy: Simplified

Macy’s, one of America’s largest department stores, aims to make shopping enjoyable and hassle-free. If you need to return something, Macy’s has clear policies to help you. This guide explains Macys return policy in simple terms so that anyone can understand it.

Overview of Macys Return Policy

• Return Window: Most items can be returned within 30 days of purchase.
• Where to Return:
  • Items bought in-store must be returned to a Macy’s store.
  • Items purchased online can be returned to a store or by mail.
• Condition:
  • Items must be in their original, saleable condition with tags attached.
  • Used or opened cosmetics and fragrances are accepted if they don’t meet your needs.
• Free Returns:
  • Store returns are always free.
  • Macy’s Star Rewards members enjoy free return shipping.
  • Non-members are charged a $9.99 return shipping fee (plus tax).

Note: Macy’s reserves the right to limit returns or exchanges with or without a receipt.

Holiday Return Policy

To make gift shopping easier, Macy’s extends the return period during the holidays:

• Purchases made between October 7, 2024, and December 31, 2024, can be returned until January 31, 2025.

How to Return Items

Return In-Store

1. Visit nearby Macy’s store.
2. Bring the original receipt or proof of purchase.
3. If you don’t have a receipt, Macy’s can look up your purchase using:
   • The credit card used to buy the item.
   • The order number or shipping confirmation email.
   • The shipping label or packing list.
4. Items bought online can also be returned in-store.

Return by Mail

1. Start your return online by logging into your Macy’s account.
2. Print the return label and attach it to the package.
3. Ship the package using UPS.

Important Tips for Returns by Mail:

• Use separate boxes if you have multiple return labels.
• Non-Star Rewards members will have the return shipping fee deducted from their refund.
• Refunds are processed within 7 days of the return being received.

Return Without a Receipt

• You may still receive store credit for the lowest selling price within the last 180 days.

Exchanges

• Exchanges can be made in-store.
• For online purchases:
  • Return the original item by mail or in-store.
  • Place a new order for the replacement item online.

Refund Policy

Refunds depend on how you paid:

• Original Payment Method: Refunds go back to your original form of payment.
• Gift Returns: Refunds are issued as store credit.
• No Receipt: You may get store credit for the lowest price of the item in the last 180 days.
• Third-Party Purchases: These may take additional time as the store needs to send the item back to the seller.

Processing Times:

• In-store returns: Refunds are immediate unless it involves a third-party seller.
• Mail returns: Refunds are processed within 10 business days after receiving the item.

Special Return Conditions

Area Rugs

• Delivery Fees: Delivery fees and surcharges are non-refundable.
• Online Purchases: Returns can only be made by mail or at select Macy’s stores with a Fine Rug Gallery department. Contact Customer Service at 800-289-6229 between 10 AM – 10 PM ET daily within 30 days of delivery to request a return.
• In-Store Purchases: Returns can be made at The Fine Rug Gallery located in select Macy’s stores within 30 days from receipt. Contact us at 888-241-8288 (Mon-Fri, 9 AM-5 PM ET) to arrange a pickup for your return (pickup fees may apply).

Altered or Personalized Merchandise

• These items are final sale and cannot be returned, exchanged, or adjusted.

Mattresses

• Try for 120 days.
• After that, contact customer service within 14 days for a one-time re-selection or return.
• Conditions:
  • The bedding must be undamaged, unsoiled, and free of stains.
  • Worry No More® Protection plan fees will be refunded if the complimentary mattress pad is also returned.
  • Delivery fees are non-refundable.
  • A $99 pickup fee and a 15% preference fee will apply.

Backstage Items

• Must be returned within 30 days to a Macy’s Backstage location.
• Merchandise must be unworn and unaltered with original tags attached.

bluemercury Merchandise

• Can be returned by mail or to Macy’s stores with bluemercury shops.
• Items purchased from standalone bluemercury stores are not eligible for returns at Macy’s.

Designer Merchandise

• Alexandre London: Custom orders are not eligible for return or exchange.
• Burberry: Returns are accepted within 14 days at Macy’s Herald Square for unused, unaltered items with original tags and receipt. Personalized items and pierced earrings cannot be returned.
• Louis Vuitton: Items can be returned or exchanged within 30 days if they are in perfect condition. Fragrances must remain sealed and unopened. Personalized and engraved items are not eligible for return. Returns are only accepted at Macy’s Herald Square or Roosevelt Field.
• Gucci: Returns are accepted within 14 days at Macy’s Herald Square.
• Longchamp: Returns are accepted within 30 days at Macy’s Herald Square.

Finish Line Merchandise

• Items purchased from Finish Line at Macy’s must be returned within 30 days.
• Merchandise must be unworn and in saleable condition.

Fine and Bridge Jewelry and Watches

• Must be returned within 30 days with original price tags attached.
• Special order and resized items cannot be returned.
• Refunds may take up to 14 business days after inspection.

Food, Beverages, and Live Plants

• These items are final sale and cannot be returned.

Last Act Merchandise

• These items are sold “as-is” and are not eligible for returns, exchanges, or adjustments.

Gift Cards

• All gift cards (electronic and physical) are final sale and cannot be returned.

Items Shipped and Sold by Third-Party Sellers

• Must be returned directly to the seller within 30 days of purchase.
• Refunds are processed upon receipt by the seller.
• Some items, such as Dyson and Mac Duggal, are not eligible for the extended holiday return window.

Gourmet Gifts

• These items are not eligible for return or exchange.

Gift with Purchase

• Bonus gifts must be returned along with the qualifying item(s).
• Failure to return the bonus gift(s) may result in your return not being processed or additional charges.

Lighting

• Returns due to customer preferences must be initiated by contacting Customer Service within 30 days of receipt.
• Must be in original condition and packaging.
• Fees:
  • A 15% restocking fee applies.
  • Delivery and surcharges are non-refundable.

LensCrafters @ Macy’s

• Eyewear can be returned within 30 days for a full refund or replacement.
• Online purchases must be returned by mail directly to the vendor.

Tech Watches

• Must be returned within 30 days with original tags and packaging.
• Special order and resized items cannot be returned.

Toys R Us Items

• Returns are accepted within 30 days if items are in original condition with tags attached.
• Macy’s stores do not accept returns for items purchased from ToysRUs.com.

If you have any more questions about the returns, you can visit Macys return policy on their website.

FAQs About Macys Return Policy

Macy’s return policy ensures a smooth shopping experience. Whether shopping in-store or online, you have multiple options to return or exchange items. Just remember the rules and timelines, and you’re good to go!