Bob’s Furniture Return Policy: Simplified

Bob’s Discount Furniture is known for offering stylish home furniture at budget-friendly prices. Whether you’re buying a comfy new sofa or upgrading your mattress, it’s always smart to know the return policy before you commit.

I’ve gone through the fine print in Bob’s Furniture return policy and broken everything down for you in a simple way.

Bob’s Furniture Return Policy Overview

Can You Cancel Your Order?

Yes! You have full control before your item is delivered or picked up:

• Cancel any time before your delivery or pickup and get a full refund.
• If you ordered something that ships directly from the manufacturer, you can cancel as long as it hasn’t shipped yet.

This is great news if you suddenly change your mind or find something better.

Regular Return Policy & Limited Warranty

Here’s where things get strict. Bob’s isn’t a “no questions asked” kind of store after delivery.

• Returns after delivery are not generally accepted unless it’s for specific issues like defects.
• You get a 1-year limited warranty on regular-priced furniture covering factory defects.
• If there’s a problem within the first year, they’ll try to fix it with in-home service—but only if you’re still within their delivery area.
• After that first year, in-home repairs are possible for a fee (but not for items shipped directly from the manufacturer).

Important exceptions:

• This warranty does not cover normal wear and tear, misuse, or poor care.
• Items from Bob’s Outlet are sold “as-is” with no warranty, no returns, and no service.

More Warranty Coverage for Some Items

Some products—like mattresses, motion furniture, and foundations—might come with additional factory warranties. To see what extra coverage might apply to your purchase, check out www.mybobs.com/extended-warranties.

If you’re buying from the Outlet, make sure you absolutely love it—because there are no take-backs.

Mattress Return Policy (Mattress Satisfaction Guarantee)

Getting used to a new mattress takes time. Bob’s gives you a fair window to figure it out.

• Wait at least 30 days before deciding to return.
• You can then request a one-time exchange or return within 90 days of the receipt date.
• If you exchange, you’ll need to pay or get credited for any price differences.
• Delivery fees for the exchange are not covered—you’ll have to pay those.
• If you choose a refund instead, you’ll get your money back minus the original delivery fee.

Foundations and adjustable bases are not returnable, refundable, or exchangeable.

Accessory Items Shipped from Manufacturer

• These can be returned within 3 days of receipt, but you must pay return shipping.
• Refunds are only issued if the item is returned in good condition within this window.

Online Outlet Sales Are Final

Love a deal? Just know the rules:

• Outlet items, like mismatched bedding sets, are final sale.
• No returns, refunds, exchanges, or repairs.
• They must be accepted as delivered—no picking and choosing pieces.

How Refunds Are Processed

Here’s how you’ll get your money back if eligible:

• Credit card refunds go back to the original card.
• Cash/check payments will be refunded by check within 10 business days.
• Refund checks are sent to the name on the receipt.

Delivery and Pickup Rules

Delivery Options

Bob’s offers two types of delivery:

1. BOBtastic White Glove Delivery
   • Full-service: they’ll unpack, assemble, and take the trash away.
   • Can also remove your old mattress (only if it’s clean and safe).
2. BOBtastic Threshold Delivery
   • They’ll drop your furniture inside the front door—you unpack and assemble.

The delivery team won’t move or remove old furniture.

If your furniture doesn’t fit through your door, they won’t hoist it up or over.

In winter, all walkways and stairs must be clear of snow and ice. No exceptions.

Pickup Option

Picking it up yourself? Here’s what you need:

• A safe, empty vehicle
• ID and your sales order
• Your own packing materials (padding, rope, etc.)

Bob’s team will help load your stuff, but securing it is your responsibility.

Tip: Check everything carefully before leaving. If it’s damaged after it leaves the warehouse, Bob’s isn’t responsible.

Goof Proof Protection (Optional Add-On)

Want peace of mind? Bob’s offers Goof Proof Protection:

• Covers most accidental damage and stains for 5 years.
• If you spill something or break something accidentally, file a claim at mybobs.com/goof.
• For mattress protection claims, call PureCare at 800-758-8563.

This plan isn’t free—but it can save you money if you have pets, kids, or clumsy guests.

How to Contact Them for Help

If you’re stuck, need to cancel, or want to ask a question, here’s how to reach Bob’s:

📞 Call: 860-474-1000
Website: www.mybobs.com

They’re usually quick to respond and will walk you through your options.

Pro Tips for Hassle-Free Returns

As someone who reads return policies for fun (yes, really), here are a few pro tips:

1. Always inspect your furniture right away—before the delivery team leaves, if possible.
2. Save your receipt. You’ll need it for any warranty or refund.
3. Don’t skip reading the labels and manuals. Misassembly voids the warranty.
4. Ask about Goof Proof before buying, especially if you have a high-traffic household.
5. Be sure your space is winter-ready if you’re expecting delivery—snow can delay everything.

Common Questions

Final Thoughts

Bob’s Furniture offers fair protection if your product has a factory defect or your mattress just doesn’t feel right. But overall, their return policy is strict—especially if you’re used to generous big-box retailers.

Know before you buy:

• Regular furniture returns are rare.
• Outlet deals are final.
• Mattress returns have clear rules.
• Goof Proof might be worth it.

If you follow the policy closely, your shopping experience at Bob’s can be smooth and stress-free.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Bob’s Furniture website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Bob’s Furniture Customer Service directly is the best resource.