Evo Return Policy: Simplified

Welcome to our easy guide on Evo return policy! Whether you bought a new bike helmet or a pair of ski boots, it’s important to know how to return them if they don’t work out. Let’s dive into the details.

Easy, 366-Day Returns & Exchanges

Evo makes returns simple with a generous 366-day return policy. This means you have a whole year plus one day to return your items. However, it’s best to return items as soon as possible if you decide you don’t want them.

Basic Rules for Returns

Condition: Items must be in the same condition as when you received them. This means no damage, no use, and all original packaging, tags, documentation, and accessories must be included.
Timing: Start your return within 366 days of your purchase.

How to Return Items

Within the United States

Option 1: Ship Your Return

Start a return: Visit the Evo’s returns page.
Order Details: Enter the order number and email ID to locate the item to be returned. As shown in the screenshot below

Return Label: You can get a UPS return shipping label from Evo for a small fee. This is usually the cheapest option.
Ship on Your Own: You can also use your favorite shipping service. Remember to keep the tracking number to confirm your package arrives safely at Evo’s Distribution Center.
Packaging: Ensure all original packaging is included and that items are carefully packed to avoid damage.

Option 2: Drop Off Your Return (Free!)

In-Store Return: Bring your item to any U.S. Evo store during normal business hours.
No need to start a return online; just take the product and proof of purchase to the store.

Outside the United States

Option 1: Ship Your Return (evo.com purchases)

Start a return: Visit the Evo’s returns page.
Order Details: Enter the order number and email ID to locate the item to be returned.
International Shipping: Buyers outside the U.S. must cover return shipping costs. Make sure all original packaging is included, and items are carefully packed.
Ship your return with Return Authorization number
Return Address:
Evo Returns
3209 West Valley Hwy E, Suite 100
Sumner, WA 98390, USA

Option 2: Drop Off Your Return (Canadian Store Purchases Only)

In-Store Return: If you bought your item from a Canadian Evo store, you can return it to any Evo store in Canada.

Exchange Policy

If you want a different size, color, or style:

Return First: Set up a return for a refund.
Place a New Order: Order the new item you want right away to avoid it going out of stock.
Refund: Evo will process your refund as soon as they receive your return.

Refund Policy

Original Payment Method: Refunds are processed back to the original payment method. If the original payment method is no longer valid, Evo will issue a gift card.
Processing Time: It usually takes 3-5 business days to process returns and issue refunds. It might take longer during holidays.
Gift Card Payments: If you used a gift card, the refund will be attempted on any associated credit card first, then a new gift card will be issued for the remaining amount.

If you have more questions or need help, visit the returns page on Evo’s website or contact their customer service team.

Contact Us

For Immediate Support, you may visit Evo’s Help Center where you can find information about our Return Policy, Shipping FAQs, and more.

If you still need help : You may contact the customer care from SUNDAY – SATURDAY: 6:00AM – 6:00PM PT

How to Contact

Email: You can Send them an email anytime and they we’ll get back to you during our business hours.
Phone: You may call the Customer Care during business hours.
- US and Canada: 1.866.386.1590
- Worldwide: 1.206.632.7598
  (Dial Country Exit Code first: 00 for most countries, 0011 for Australia)
Text: Write a message on 866.386.1590 from your device and they will revert during our business hours.
Chat : You may visit the Contact Us page and do a live chat by clicking on the Chat logo.

FAQs

What items can I return?

You can return any item for a full refund within 366 days of purchase as long as it is in the same condition as when you received it.

Can I mail more than one item back in the same box?

Yes, you can return multiple items in the same box. Just ensure each item is included in your return setup and is packaged carefully.

What should I do if I receive a damaged item?

Contact Evo within 3 days of receiving a damaged item. They will help you return the damaged item and provide a replacement for free.

How do I cancel all or part of my order?

Follow the instructions on Evo’s website to cancel your order. If it has already shipped, wait until you receive it, then set up a return.

How do I submit a warranty claim?

Evo does not accept returns for used items but will help with manufacturer defects and warranty replacements. See their Warranty Policy for more details.

How long does it take to receive a refund?

It usually takes 3-5 business days to process your return and issue your refund once Evo receives your return. The time for the funds to appear in your account depends on your financial institution.

How am I refunded if part of the product was paid for with a gift card?

Evo will refund as much as possible to the associated credit card. Any remaining amount will be refunded via a new electronic gift card.

What if I find the item for less after purchasing from Evo?

Check Evo’s Lowest Price Guarantee and submit a price match request if your purchase qualifies.

Summary

Evo return policy is designed to make returns easy and stress-free. With a whole year to decide and multiple ways to return items, you can shop with confidence.

Always keep your items in good condition and save all packaging, tags, and receipts to ensure a smooth return process.

Happy shopping!

Evo Return Policy: Simplified

Easy, 366-Day Returns & Exchanges

Basic Rules for Returns