Aesop Return Policy: Simplified

Q: Can I return a product after 30 days?

Yes, but only if you bought it during the holiday window . Products purchased between November 1 and December 31 can be returned within 90 days . Otherwise, the standard return period is 30 days from the date of purchase.

Q: I received a gift—can I return it?

Yes. If you have a gift receipt , you can exchange the item or receive a gift card . No gift receipt? You may still be able to exchange it in-store, depending on the circumstances.

Q: Can I return something I bought in another country?

Aesop does not issue refunds for products purchased in a different country. However, they do allow in-store exchanges for items of equal or greater value (you’ll pay the difference if needed).

Aesop is known for its high-quality skin, hair, and body care products made with attention to detail and sensory experience. But what if something you buy doesn’t work for you? Whether it’s a skincare item that doesn’t suit your skin or a gift that missed the mark, Aesop makes returning or exchanging products relatively easy—as long as you follow a few simple rules.

Let’s break it all down clearly.

Aesop Return Policy Overview

Here’s a snapshot of Aesop’s return policy to help you understand the basics at a glance:

Policy Element	Details
Return Window	30 days (or 90 days if purchased between Nov 1–Dec 31)
Condition	Must be unused or not suitable for you; proof of purchase required
Proof of Purchase	Receipt, bank statement, or linked customer profile
Free Returns	Yes, for online purchases via prepaid label (when requested properly)
Refund Method	Original payment method
Exchange Option	Available in-store; not directly online
Gift Returns	Exchange or gift card with a gift receipt
Kits/Bundles	Must return the entire set, not individual items
Gift Cards	Not returnable or redeemable for cash (unless required by law)
International Returns	Refunds not available; exchanges allowed in any Aesop store

How Long Do You Have to Return a Product?

Aesop offers a generous return window, especially during the holiday season:

Standard Purchases: Return within 30 days of purchase.
Holiday Purchases: If you bought the item between November 1 and December 31, you get 90 days to return it.

Just make sure you have proof of purchase. Otherwise, your options are limited to an in-store exchange for something of equal or greater value.

What Counts as Proof of Purchase?

Aesop accepts several forms of proof:

A paper or digital receipt
A bank statement
A record in their system, if the purchase was tied to your customer profile

No proof? You can still exchange in-store, but only for products of equal or greater value (you’ll have to pay the difference if the new product costs more).

Can You Return a Product If You Had a Bad Reaction?

Yes! If you experience any adverse skin reaction or notice a quality issue, Aesop encourages you to contact them immediately. They’ll guide you through the next steps.

This is a great example of Aesop standing behind their products.

Returns of In-Store Purchases

If you bought something in an Aesop store (or via their “Call and Collect” service), you can:

Return it for a refund in any Aesop store in the same country of purchase.
Exchange it in any Aesop store, regardless of where it was originally bought (again, in the same country).

Important: You can’t return in-store purchases through the online store.

What About Purchases from Department Stores or Stockists?

Let’s say you bought Aesop from somewhere like a department store or another authorized seller:

Refunds must be handled through that retailer, not Aesop.
However, you can exchange those items at an Aesop store (under the same rules as their main return policy).

So if something didn’t work out, skip the refund line and go straight to a nearby Aesop location for a swap.

Airport Store Purchases

This one’s a little different. If you bought something from an Aesop counter at an airport:

You’ll need to follow the airport store’s return policy for refunds.
You can exchange these items at any Aesop store.

Refunds for these airport purchases cannot be processed online or in standard Aesop stores.

Return of Online Purchases

Aesop’s online return process is simple, but there are a few key steps:

If You Paid with a Credit or Debit Card:

You can:

Return the product to any Aesop store in the country of purchase, or
Or, contact Aesop online to request a return.

Here’s what happens next:

To do this, visit the Aesop website and go to the ‘Returns & Exchanges‘ section.
Fill out the return form with your order number from the confirmation email.

return request form on returns and exchanges page of AESOP website

After your form is reviewed and return request is accepted.
You’ll receive a prepaid return label via email.
Ship the products back on the return address provided on the return label.
Your refund will be issued via the original payment method within 5 business days of Aesop receiving the return.

If You Paid with Alipay, PayPal, WeChat Pay, or Klarna:

You cannot return the item in-store.
You must go through the online return form.

The steps are the same: contact Customer Service, receive the label, and wait for the refund after the product is received.

Can You Exchange an Online Order?

Aesop does not offer online exchanges.

But you have two options:

Visit an Aesop store and exchange the product there.
Return the product online, then place a new order for the item you want.

Returning Kits, Gift Sets, and Bundles

Planning to return a gift set, travel kit, or pre-packaged bundle?

You’ll need to return the entire kit. Aesop doesn’t accept individual items from a bundle for refund or exchange.

Returning or Exchanging Gifts

Got an Aesop product as a gift but don’t love it?

With a gift receipt, you can exchange it or get a gift card.
Without a gift receipt, you might still be able to exchange it in-store, though options may vary.

Remember: the return window still applies—30 days normally, 90 days for holiday purchases.

International Purchases

Aesop doesn’t allow refunds on products bought in a different country than where you’re returning it.

But here’s the good news: You can still exchange international purchases at any Aesop store, as long as you pay the difference if the new item costs more.

How to Contact Aesop for Help

If you need help with a return, product concern, or anything else, Aesop offers several ways to get in touch. Choose what works best for you:

Call Them

Phone: +1 347-990-3776
Hours: Monday to Friday, 10 AM – 6:30 PM EDT (excluding public holidays)
Can’t reach them live? Leave a voicemail and they’ll get back to you.

Speak with a Consultant

You can speak directly with an Aesop Customer Service Consultant. For personalized assistance, Aesop also offers video consultations upon request.

Submit an Online Enquiry

Fill out Aesop’s Contact Form.
Choose “Returns & Exchanges” from the drop-down menu and include your online order number if applicable.

Their team is friendly, responsive, and ready to guide you through every step of the return or exchange process.

Common Questions

Can I return a product after 30 days?

Yes, but only if you bought it during the holiday window. Products purchased between November 1 and December 31 can be returned within 90 days. Otherwise, the standard return period is 30 days from the date of purchase.

I received a gift—can I return it?

Yes. If you have a gift receipt, you can exchange the item or receive a gift card. No gift receipt? You may still be able to exchange it in-store, depending on the circumstances.

Can I return something I bought in another country?

Aesop does not issue refunds for products purchased in a different country. However, they do allow in-store exchanges for items of equal or greater value (you’ll pay the difference if needed).

When will I get my refund?

If you return a product by mail, the refund is processed after Aesop receives the item. It may take up to 5 business days for the refund to show up on your statement.

Summary

Aesop’s return policy is refreshingly straightforward. Whether you bought online, in-store, or received a product as a gift, you have good options—as long as you’re within the return window and have some form of proof.

If you’re unsure about anything, just reach out to their support team or visit a store. They’re polite, knowledgeable, and ready to help you sort things out quickly.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Aesop’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Aesop’s Customer Service directly is the best resource.