Rugs Direct Return Policy: A Simple Guide for Easy Returns

Rugs Direct is a popular online store where shoppers can browse a massive selection of area rugs, runners, outdoor rugs, and more. Whether you’re decorating your living room or refreshing your hallway, they’ve likely got something to match your vibe. But what if the rug you ordered doesn’t work out? Here’s a complete, no-fluff breakdown of the Rugs Direct return policy—so you know exactly what to expect.

Rugs Direct Return Policy Overview

Can You Return Your Rug? Let’s Start There.

If your new rug doesn’t fit your space or just doesn’t look quite like you imagined, you can return it—but there are rules.

You Can Return If:

• It’s been less than 30 days since the rug was delivered.
• The rug is unused, clean, and in its original packaging.
• You haven’t opened the rug pad (if you ordered one).

You’ll need to pay for return shipping, but Rugs Direct may offer discounted FedEx rates to soften the blow.

Don’t tape, staple, or fold the rug directly. That can disqualify it from return eligibility.

What Items Can’t Be Returned?

Rugs Direct has a fairly long list of non-returnable items. Here’s what you can’t send back:

• Samples
  (Unless you later buy a 5′ x 8′ or larger rug from the same collection. Then you get a refund for the sample price—just one sample per rug though.)
• Custom or Made-to-Order rugs
• One-of-a-Kind pieces
• Final Sale or Clearance items
• Opened rug pads
• Some accessories like pillows or poufs
• Anything marked “Final Sale”

Basically, if it’s personalized or heavily discounted, chances are you’re stuck with it

Return Shipping: What You Need to Know

You’re in charge of getting the rug back to Rugs Direct. You have three return shipping options:

1. Drop off at FedEx
2. Schedule a FedEx pickup
3. Use your own shipping method

If you go with FedEx through Rugs Direct’s return portal, you’ll get access to discounted rates. This can be a big help—especially if your rug is oversized. But just a heads-up: shipping costs depend on the rug’s size, weight, and distance, and may include fuel surcharges.

Pro tip: Rugs that aren’t returned to the correct address or don’t include a Return Authorization Number (RA#) will get hit with extra freight charges plus a 20% service fee. Ouch.

How to Start a Return (Step-by-Step)

Returning your rug is actually pretty easy if you follow the steps:

1. Go to the Rugs Direct returns portal
2. Enter your order number and zip code as shown in the below screenshot

3. Print the return label they give you
4. Prepare the Item: Ensure it is in its original condition and packaging.
5. Choose Return Method: Decide whether to drop it off, request a pickup, or use another method.
6. Attach the label

Simple enough. Just don’t forget to get that RA#—it’s essential.

What to Do If Your Rug Arrives Damaged or Defective

Things happen in shipping, or maybe there’s a flaw in the rug. If you get a damaged or defective rug, you need to act fast:

You have 14 days from delivery to report it.

Here’s what they ask for:

• Your order number
• A brief description of the problem
• Photos showing the issue, the packaging, and the label on the back of the rug

They’ll use this info to decide if your rug qualifies for a replacement or refund. If approved:

• You can choose a refund or a replacement
• If you pick a replacement, it will be charged as a new transaction at the time of shipment
• You still get refunded for the original rug once they receive it back in “like-new” condition

💡 Important: Rugs must be completely covered in plastic when shipping them back.

Color and Size Disclaimers

• Color differences: Images online may not perfectly match real-life rug colors due to differences in screen displays. So, slight color variation is normal.
• Size variations: Rugs can vary by up to 3 inches from listed dimensions.
• Shedding: Handmade and wool rugs will shed at first. It’s totally normal and not considered a defect.

A little shedding? Totally normal. Just vacuum regularly, and it’ll calm down.

How to Contact Rugs Direct for Help

Need help with your return or have a question? Here’s how you can reach them:

• Phone: Call 1-888-464-1447
• Email: hello@rugsdirect.com
• Live Chat: Available on their website

Whether it’s a return, damage claim, or general question, they seem to handle things pretty quickly. Just don’t wait too long—especially for damaged items.

Pro Tips for Hassle-Free Returns

From one seasoned online shopper to another, here are a few tricks to keep your return drama-free:

1. Open the box carefully – Save that packaging! You’ll need it if you decide to send it back.
2. Inspect your rug right away – That 14-day window for damage claims comes fast.
3. Skip Final Sale sections unless you’re 100% sure. No take-backs there.
4. Keep your RA# and tracking info – Always track your return to make sure it gets received.
5. Take pictures before sending back – Especially if you’re worried about how it looks. Just in case something happens in shipping.

If you need any further information on Rugs Direct Returns Policy, you may visit returns section on their website.

Common Questions

Final Thoughts

Rugs Direct offers a pretty fair return policy overall, but it does come with a few hoops—mainly around who pays for return shipping and what items are eligible. As long as you act within the timelines, keep everything clean and undamaged, and follow the right steps, your return should go smoothly.

Need to start your return? You can do that right here.