Dagne Dover Return Policy: Simplified
Dagne Dover return policy made easy! Read our detailed guide for a hassle-free return or exchange experience.
Dagne Dover is known for its stylish and functional bags, backpacks, and accessories that fit right into your daily life. But what happens if your order isn’t quite right? Whether you changed your mind or something didn’t go as expected, this guide will walk you through Dagne Dover return policy so you know exactly what to do.
Let’s start with a quick breakdown.
Dagne Dover Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 30 days from delivery |
| Return Conditions | Items must be unused, undamaged, and with all accessories |
| Original Packaging Required? | Preferred, but not mandatory |
| Are Returns Free? | No, $10 handling fee per return |
| Exchanges Allowed? | Yes, but discounts/promos don’t apply to exchange orders |
| Final Sale Items Returnable? | No |
| Gift Returns? | Yes, for store credit or exchange within 30 days |
| Refund Method | Original form of payment (gift cards refunded first, if used) |
| International Returns? | Not supported (no return labels provided) |
| High-Value Orders | Orders over $1,000 are inspected before refunds are issued |
Returning an Item: Step-by-Step
Dagne Dover makes returns easy, as long as you meet the conditions. Here’s how to go about it:
1. Make Sure You’re Within the 30-Day Return Window
The return clock starts ticking from the date your order was delivered—not from the date you placed it.
2. Check the Item Condition
Your item should be:
- Unused (no signs of wear)
- Undamaged
- With all included accessories
Bonus points if you still have the original box, though it’s not strictly required.
If your item was marked “Final Sale,” it cannot be returned or exchanged.
3. Understand the $10 Handling Fee
Every U.S. return is subject to a $10 handling fee. If you’re returning items from multiple orders, they must be shipped separately. That means one return = one label = one handling fee.
4. Log in to Initiate Your Return
Here’s what you need:
- Your order number
- Either your shipping zip code, email, or phone number used at checkout
🔗 Go to Dagne Dover’s Return Portal to start. Screenshot of the returns or exchange portal shared below.
If you don’t have an account, no worries. You can still use the portal—just enter your details to look up your order.
What About Exchanges?
Yes, you can exchange an item within 30 days, too.
Just keep in mind:
- You can’t use discount codes or promotions on exchange orders.
- If you’re exchanging a gift, store credit is usually issued instead.
Returning a Gift
If you received a gift and want to return it:
- Go to the return form: Fill out the return form on their website.
- Provide information: You will need to fill information about the original order in the form.
- Choose your option: You can return it for store credit or exchange it.
In-Store Returns or Exchanges
- You can return unused products within 30 days of shipment (online orders) or purchase (in-store orders).
- Ask a sales associate for help with gift returns.
- In-store exchanges are based on availability and must be done within 30 days of purchase.
Refunds
Your refund will be processed after Dagne Dover receives and inspects your return.
Important Notes:
- Shipping and handling fees are non-refundable
- Gift cards and reward points are refunded first if they were used
- Credit card refunds may take up to 3 business days to show up
- Carbon Offset + Shipping Protection charges are non-refundable
If your order totaled $1,000 or more, your return will only be processed after inspection at the return facility—not just when it gets dropped off or scanned.
International Orders: No Returns
If your order was shipped outside the U.S., unfortunately, Dagne Dover does not provide return shipping labels. Returns or exchanges for international orders are not supported.
Product Protection Plan
- If you return an order, the Product Protection plan is refunded.
- When initiating a return, select the plan associated with the item for the correct refund.
- Existing plans cannot be transferred to new purchases, so exchanges are not available for products purchased with a Protection Plan.
How to Contact Dagne Dover for Help
If something went wrong—maybe your bag arrived damaged or you’re confused about the return—here’s how to reach them:
- 📧 Email: support@dagnedover.com
- 📞 Phone: 646-934-6528
🕒 Available Monday to Friday, 10:30 AM – 5:30 PM ET
They’re pretty responsive, and if your item had a defect right out of the box, make sure to mention it!
Common Questions
Final Thoughts
Dagne Dover keeps things pretty straightforward. As long as your item is unused, undamaged, and returned within 30 days, you’re good to go. Just watch for those final sale labels and remember the $10 fee. Their return portal is simple to use, and if you need help, their support team is easy to reach.
Whether you’re returning a gift or switching colors, this guide should make the process stress-free.
