12th Tribe Return Policy: Simplified
Welcome to our guide on the 12th Tribe return policy. If you’ve recently bought something from 12th Tribe and need to return or exchange it, this article will help you understand what to do.
We’ll explain everything in simple language that’s easy to follow. Let’s get started!
12th Tribe Return Policy
Eligible Items for Return
- Full-Priced Items: You can return items for a refund, gift card, store credit, or exchange within 15 days of the delivery date.
- Condition: Items must have tags attached, be in their original, unworn condition, and come with no stains, marks, or signs of wear.
Non-Returnable Items
Some items can’t be returned or exchanged. These include:
- Sale and final sale items
- Hats
- Jewelry
- Accessories
- Intimates (like underwear)
- Vintage garments
- Masks
- Thrasher shorts (eligible for gift cards only)
- Items bought during special sales (e.g., Black Friday, Cyber Monday, Holiday Promos, Secret Sales)
How to Return an Item
Steps to Submit a Return Request
- Start the Return: Go to the 12th Tribe return page on their website to begin your return.
- Order Details: Fill the order number and shipping Zip code or email id as shown in the screenshot below
- Use the Label: Ship back your items using the label provided by 12th Tribe. If you don’t use their label, your return may be rejected.
- Package the Items: Make sure to package the items securely to avoid any damage during shipping.
Conditions for Return
- Items that have been worn, stained, laundered, or altered in any way will not be accepted.
- Items received that are not from 12th Tribe cannot be returned.
Refunds
- Processing Time: It takes 12-16 business days to process refunds once the item is delivered back to 12th Tribe.
- Deduction: A return cost of $9.95 will be deducted from your refund.
- Bank Processing Time: It can take an additional 2-4 business days for the refund to appear in your account.
Gift Cards and Store Credit
- No Handling Fees: If you choose a gift card or store credit, there are no return shipping costs.
- Instant Use: You can use the gift card or store credit to make another purchase immediately.
Exchanges
- 15-Day Window: You have 15 days from the date of delivery to request an exchange.
- Shipping: Once you ship your return back, your exchange item will be sent to you. Shipping typically takes 6-8 business days.
- No Return Costs: The return label for exchanges is free.
NYC Store Return Policy
- In-Store Purchases: Returns for in-store purchases are valid for gift cards and exchanges only, within 15 days.
- Online Orders: Online order returns are not accepted in-store.
Contact Us
You may contact the customer service team by visiting the contact us page on 12th Tribe website and fill a contact form there as shown in the screen shot below
For any other query on 12th tribe return policy, you may visit the FAQ section on their website.
FAQs
Summary
Returning or exchanging an item with 12th Tribe is simple if you follow their guidelines. Remember to:
- Check if your item is eligible for return.
- Start your return within 15 days of delivery.
- Use the provided shipping label.
- Ensure items are in original condition.
By following these steps, you can smoothly navigate the 12th Tribe return process.
If you have any questions, you can always reach out to 12th Tribe customer service at support@12thtribe.com.
Happy shopping!
