Zahraa The Label Return Policy: As Easy as 1-2-3

When shopping at Zahraa The Label, it’s important to understand their return policy. In this guide, we’ll break it down in simple, easy-to-understand language.

You’ll learn all the details about how to return or exchange items, including any special rules for sales or faulty items. Whether you’re shopping for clothes or accessories, this guide will cover it all.

Zahraa The label Return Policy Overview

Zahraa The Label offers a 15-day return or exchange policy. This means you have 15 days from the date your package was delivered to decide if you want to keep the items or send them back.

Eligible Items for Return or Exchange

For Zahraa to accept a return or exchange, the item must meet the following conditions:

• Items must be unworn, unwashed, and in original condition.
• Tags must still be attached to the items.
• Returns or exchanges are not allowed on certain items like hijabs or hijab accessories for hygiene reasons.
• Sale items may have different rules.
• It needs to be unmarked and undamaged (no makeup stains, markings, or bad smells).

If an item doesn’t meet these conditions, it won’t be accepted. Zahraa will discard items that don’t follow the policy, and you won’t get a refund or exchange for them.

Important: Items from the Hijab Collection and Hijab Accessories cannot be returned or exchanged due to hygiene reasons.

Final Sale Items

Some items at Zahraa The Label are marked as Final Sale. These are usually items bought during special sales like:

• Black Friday
• Cyber Monday
• 50% Off Sales
• Clearance Events

If an item is marked Final Sale, you cannot return or exchange it. So, be extra careful when buying items during these sales, as the purchase is final.

How to Return or Exchange Items

Returning or exchanging items at Zahraa The Label is simple if your item is eligible. Here’s how to do it:

1. Check the Item: Make sure it is still within the 15-day return window and meets the requirements (unworn, unwashed, and tags attached).
2. Go to the Website: Visit Zahraa’s return portal on their website.
3. Complete the Process: Follow the instructions to process your return or exchange. Fill the Order number, email Id or Zip Code to proceed with your return as shown in the below screenshot.

4. Shipping: You can either drop the package off at your local post office or arrange for a courier pickup.

Once Zahraa receives your return, it will take about 7-10 business days to process it. You will receive a confirmation email once your refund or exchange has been approved.

Shipping and Fees

• If you qualified for free shipping when you first ordered and then decide to return your entire order, Zahraa will refund your money, but they will deduct $25 for the original shipping and handling fees.
• If you purchased Return & Package Protection, Zahraa will provide a free return shipping label. You can have the courier pick up your return (for a small fee) or drop it off for free.
• If you did not purchase Return & Package Protection, you will need to pay for the return shipping label.

Faulty Items

If you receive an item that is faulty (for example, something is wrong with the stitching or fabric), you should contact Zahraa at support@zahraathelabel.com within 2 days of delivery. Zahraa will provide a return label, and you can either get a full refund or an exchange, depending on what you prefer.

Important: Make sure to check your items as soon as you receive them to catch any faults quickly.

International Returns

If you live outside of the U.S. and want to return an item, Zahraa has a special policy for international orders:

• Zahraa does not refund prepaid duties and taxes that you may have paid at checkout.
• For Delivered Duties Paid (DDP) orders, Zahraa does not refund duties and taxes that were paid at customs.
• You can contact your local customs office to get a refund for these taxes.
• Zahraa does not offer exchanges for international orders, only refunds (minus the shipping costs).

Special Notes

• Zahraa won’t accept items that were sent by mistake, have the wrong label, or don’t meet the return criteria.
• They won’t return these items to you; they will be discarded.
• If your order included free shipping and you return the entire order, you will be refunded minus the $25 shipping fee.

If you have any more questions about the returns, you can visit Zahraa the label return policy on their website.

FAQs

Final Thoughts

Zahraa The Label return policy is straightforward and allows for returns and exchanges within 15 days. Always check your items upon delivery and keep the tags attached if you’re unsure about keeping them.

Make sure to read the policy carefully, especially if you’re shopping during a sale or buying from outside the U.S. By following these steps, you can make your shopping experience easy and hassle-free!