World Market Return Policy: A Simple Guide
Discover everything you need to know about World Market return policy – from 60-day deadlines to using their self-serve return portal—in this easy-to-read guide.
World Market is known for its eclectic mix of home décor, furniture, food, and gifts sourced from around the world. But what happens when that boho throw pillow or exotic spice set isn’t quite right?
Let’s walk through World Market return policy together—so you know exactly what to expect if you need to send something back.
Key Points of World Market Return Policy
Here’s a handy snapshot of its return rules:
| Policy Feature | Details |
|---|---|
| Return Window | 60 days from purchase |
| Return Condition | Items must be in original condition |
| Returns Accepted At | Online (mail) and in-store (most items) |
| Original Receipt Needed? | Yes, for full refund; without it, store credit may be issued |
| Returns After 60 Days | Store credit only |
| Return Shipping Fee | $6.50 if using pre-paid UPS label |
| Non-Returnable Items | Gift cards, gift wrap fees, “Online Only” items in store |
| Price Adjustments | Yes, within 10 days (not for clearance or holiday items) |
| Returns Without Receipt | Store credit at lowest price; ID required; some departments excluded |
How Returns Work at World Market
World Market gives you 60 days from your purchase date to return most items. As long as the item is in its original condition and you’ve got your receipt or order info, you’re good to go.
They’ll refund you using the same payment method you used originally—credit card, cash, PayPal (which is refunded in cash in stores), or Affirm.
Returns are accepted both online and in-store, but there are some key differences depending on how and where you bought the item.
Returning Online Orders
World Market gives you two easy ways to return online purchases. Here’s a breakdown of each:
Return Online Orders in Store
This is probably the easiest way to return an online order.
- Bring the item (in original condition) and your packing slip or shipping receipt to any World Market store.
- If you don’t have the packing slip, they’ll issue store credit based on the lowest selling price in the last 60 days.
- After 60 days? You’ll only get store credit, even with a receipt.
- Returning a gift? You can choose to get store credit instead of sending it back to the original purchaser.
Online Returns by Mail
This is the fastest and most convenient way to start a return, especially if you’re mailing it back.
- Go to the World Market Returns Portal.
- Enter your order number and email address to get started. The screenshot of the return portal is shared below
- Follow the step-by-step instructions to:
- Select the items you want to return
- Print your return shipping label (if applicable)
- Keep the top of your invoice for your records.
- Repack the item in its original packaging.
- Fill out the return reason section on the packing slip and include it in the box.
- Use the prepaid return label (if one was included).
- Drop it off at any UPS location.
- If you don’t have access to the portal, you can contact Customer Care for assistance.
Important: Using the prepaid label? A $6.50 fee will be deducted from your refund.
If you didn’t get a label or prefer your own method, call customer service 1-877-967-5362 for return help.
No receipt? You must include the order number, name, and address in the package, or they won’t process the return.
Affirm Purchases: What You Need to Know
World Market accepts Affirm for both online and in-store purchases. Here’s how returns work:
- For returns or cancellations, contact the store first.
- Affirm doesn’t refund anything until World Market confirms the return.
- Once confirmed:
- If you used monthly payments, the refund goes toward your loan.
- If you paid in full, Affirm sends the money back to your bank in 1–3 days.
Returning In-Store Purchases Made with Affirm
- Open your Apple Pay or Google Pay wallet and tap to pay using your Affirm virtual card.
- If the loan is already paid off, you’ll need to contact Affirm directly.
Returning Online Purchases Made with Affirm
You can return by mail or in-store. If returning in-store, a team member will help you process it through World Market’s customer service.
Special Return Cases
Oversized Freight Items
Bought something large that was delivered by a freight carrier (like a couch)? Call 1-877-967-5362 for help. These returns can’t be processed like regular items.
Gift Returns
With a gift receipt or online packing slip, gifts can be returned to a store for either:
- A refund to the original purchaser, or
- Store credit for the gift recipient (you choose which).
Return Exceptions: What You Can’t Return (Or Can’t Return Easily)
Here are the key exclusions:
- Gift Cards: Can’t be returned.
- Gift Wrap Fees: Non-refundable unless the item is damaged.
- Shipping Charges: Only refunded if World Market made an error or item is defective.
- Store-Bought Items: Can’t be returned by mail.
- Online-Only Items: Can’t be returned in stores. You must ship them back at your own cost—prepaid and insured.
- No Receipt? You’ll get store credit for the lowest price in 60 days (some departments excluded).
- Late Returns: After 60 days, you’ll only receive store credit.
Some departments don’t allow no-receipt returns or may have special conditions:
- Jewelry
- Clothing & Accessories
- Framed Art
- Cutlery
Price Adjustments
If an item you bought goes on sale within 10 days, you can request a price adjustment. But this doesn’t apply to clearance or holiday items.
Call Customer Care at 1-877-967-5362 if this happens to you.
Common Questions
How to Contact World Market for Help
If you’re unsure about a return, missing a label, or dealing with a damaged item, World Market Customer Care is ready to help. Here’s how to reach them:
By Phone
- Call: 1-877-967-5362
- Hours: 7 AM to 12 Midnight (EST), 7 days a week
Tip: Keep your order number, item number, and tracking info nearby when you call—it speeds things up.
Online Help
- Email Help Form: Click here to contact World Market
- Returns Portal: Start a return here
They’re friendly, and I’ve personally found them pretty helpful when something goes wrong.
Final Thoughts
Returning items at World Market is pretty straightforward—as long as you keep track of your receipts and stay within the 60-day window.
Here’s a quick recap to remember:
- Most items can be returned in-store or by mail within 60 days
- Gifts can be returned with a packing slip or gift receipt for store credit
- Use the Self-Serve Returns Portal to save time
- Keep an eye on exceptions like gift cards, online-only items, and specialty departments
- Store returns after 60 days = store credit only
When in doubt, just reach out to customer care. They’re available every day to guide you through the process.
Happy shopping—and smarter returning!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official World Market website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting World Market Customer Service directly is the best resource.
