Von Maur Return Policy: Simplified
Discover the ins and outs of Von Maur return policy with our easy-to-understand guide. Learn how to make hassle-free returns today
Von Maur is a well-known department store that sells clothing, shoes, cosmetics, and gifts. They are known for excellent customer service.
If you are not happy with your purchase, Von Maur has a clear and easy return policy. In this blog, we will explain every part of Von Maur return policy in simple words.
Quick Overview of Von Maur Return Policy
| Return Situation | What You Get |
|---|---|
| With receipt (within 90 days) | Refund to your original form of payment |
| With receipt (after 90 days or with gift receipt) | Merchandise credit only (store credit) |
| Without receipt | Merchandise credit for the current selling price |
| Cosmetics | Return allowed only with receipt |
| Special occasion dresses | Must have receipt, tags attached, unworn, and unaltered |
| Final Sale items (75% off or more, food, face masks, dressy hats) | Cannot be returned or exchanged |
| Online orders | Can return in-store or by mail using provided label |
| Gift cards | Cannot be returned |
Detailed Return Policy
1. Return with a Receipt
- If you return an item within 90 days and have the receipt, you will get your money back the same way you paid.
- If you return an item after 90 days or with a gift receipt, you will get store credit instead of cash.
2. Return without a Receipt
- If you do not have a receipt, you can still return the item.
- You will receive a store credit based on the current selling price of that item.
3. Special Rules for Certain Items
- Cosmetics: You must have a receipt to return cosmetics. This includes items like makeup, skincare products, and perfumes. This rule helps prevent the return of used products for health and hygiene reasons.
- Special Occasion Dresses: To return these dresses, they must be:
- Unworn
- Not altered
- Tags attached
- Receipt present
- Final Sale Items: Some items cannot be returned. These include:
- Items that are 75% off or more
- Sale items with an extra percentage off
- Dressy hats and fascinators
- Food items
- Face masks
- Vintage merchandise from What Goes Around Comes Around
All final sale items will have their tags removed. They cannot be returned or exchanged.
4. Online Order Returns
- You can return online purchases either:
- At any Von Maur store
- By mailing them back to the e-commerce warehouse
- Make sure the item:
- Is in sellable condition
- Has all the tags attached
- Keep your original shipping package and receipt.
- Use the free return shipping label that comes with your receipt.
- Drop the package at any authorized UPS location.
- Keep the tracking number for your records.
- Once the return is processed, you will get an e-receipt by email.
- Refunds can take 3–5 business days to show in your account.
- If you need a different size, you must place a new order and send the old item back for a refund.
5. In-Store Returns
- You can return items bought in-store or picked up from the store to any Von Maur location.
- You cannot return these items to the e-commerce warehouse.
6. Gift Cards
- Gift cards cannot be returned.
7. Price Adjustments
- Online Orders: You can ask for a price adjustment within 14 days of your purchase. The exact color and size must still be available on the website.
- In-Store Purchases: You can also ask for a price adjustment within 14 days. You need to show your original receipt, and the same item (color and size) must still be available in the store.
8. Carriage Fee Policy
- A $3 carriage fee is charged for shipping each item that is 50% off or more.
- This carriage fee is non-refundable.
9. Refund Processing Time
- Returns by mail can take up to 14 business days to be processed after they are received.
- Refunds will show in your account in 3 to 5 business days after processing.
How to Return Items Purchased Online
There is no need to initiate the return online as the free return shipping label is sent with every Von Maur order.
- Do not throw away your original shipping package.
- Find the shipping label at the bottom of your online receipt.
- Peel the label and stick it on the package.
- Put your receipt (or a copy) inside the package.
- Drop off the package at a UPS location.
- Keep the tracking number.
- Wait for an e-receipt when the return is processed.
Important Exceptions
- Vintage merchandise from What Goes Around Comes Around is a final sale.
- Curbside pickup returns are not accepted.
- Returns must go to a store or be mailed using the instructions.
Refunds
- Processing Time: It can take up to 14 business days to process the return once received in the warehouse.
- Refund Time: Refunds might take 3-5 business days to appear in your account, depending on your bank.
- Express Shipping Costs: Any express shipping costs you chose will not be refunded. If you paid extra for faster shipping, that amount will not be returned.
Contact Von Maur
If you have questions, you can contact Von Maur:
- Phone: (877) 866-6287
- Monday to Friday: 9:00 a.m. – 7:00 p.m. CST
- Saturday: 9:00 a.m. – 4:00 p.m. CST
- Email: Contact Von Maur
- Live Chat: Available on their website.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Von Maur makes returns easy and simple. Just follow the rules, keep your receipt, and make sure items are in good condition. This will help you get your refund or store credit quickly. For more help, visit their website or contact their customer service team.
