TSC Return Policy: Simple and Clear Guide

Welcome to our guide on the TSC return policy. This guide will help you understand how to return items to Tractor Supply Company (TSC) in a simple and clear way. Whether you bought something in a store or online, we’ll explain everything you need to know.

TSC Return Policy Overview

• TSC allows you to return most items within 30 days of purchase.
• Active Neighbor’s Club Members: If you are a member of TSC’s Neighbor’s Club, you get an extended return period of 90 days. This benefit gives you more time to decide if you want to keep your purchase.

How to Return Items

You can return items either in-store or online, depending on what’s most convenient for you.

In-Store Returns

1. Bring Your Item: Take the item you want to return to any TSC store.
2. Show Your Proof of Purchase: Have your receipt or other proof of purchase ready to show the store associate.
3. Get a Refund or Exchange: The store associate will process your return and you can choose a refund or an exchange.

Online Returns

1. Visit the TSC Website: Go to the TSC website and find the “Orders” section in your account, as shown in the screenshot below.

1. Start a Return: Click “Returns” next to the order with the items you want to return.
2. Follow the Steps: Choose the items you want to return, the reason for the return, and if you’ll return the items in-store or by shipping them.
3. Print the Return Label: If you choose to ship the items back, print the return label provided and drop off the package at any UPS location.

Returning Specific Items

Some items have special return instructions:

• Live Goods: Each live item, like plants or live animals, has specific return instructions. Check the email you received with your order or the product page for detailed instructions on how to return these items.
• Damaged or Missing Parts: If your order arrives damaged or is missing parts, contact TSC within 30 days for assistance. They will help you resolve the issue.
• Gift Purchases: If you received an item as a gift and need to return it, you can do so in-store and receive a gift card refund.
• Exchanges: If you want to exchange an item, you can do this in-store. The store associate will help you find the right replacement item.

Proof of Purchase

To return an item to TSC, you need to show proof that you bought it. Here’s how:

• Store Purchases: For items bought in-store, show your cash register receipt. If you used your Neighbor’s Club account, you can also use the transaction record from there as proof.
• Online Purchases: For items bought online, use your order confirmation or shipment email. These emails contain all the information TSC needs to process your return.
• Lost Proof: If you lost your receipt or confirmation email, contact the TSC Customer Solutions Center. They can help you retrieve a copy of your receipt or order details.

Refunds

Refunds at TSC depend on how you originally paid for the item:

• Cash: If you paid with cash, you will get your refund in cash.
• Check:
  • If the check is less than 10 days old, you will receive a check as your refund.
  • If the check is more than 10 days old, you will get cash (for refunds under $200) or a check (for refunds $200 or more).
• Credit/Debit Card: If you paid with a credit or debit card, the refund will go back to the same card you used.
• Gift Card: If you used a gift card, your refund will be issued on a merchandise return card.
• PayPal: If you paid through PayPal, the refund will be sent back to your PayPal account.

Refund Exceptions

There are some exceptions to the refund policy:

• Shipping Fees: TSC does not refund shipping fees unless they made a mistake with your order.
• Gift Cards: Gift cards cannot be returned or redeemed for cash.
• Free Items: Items received from a free promotion cannot be refunded.
• Special Orders: Items like zero-turn tractors with White Glove Delivery have special return rules. Check the details on these items before purchasing.

FAQs

Summary

Returning items to TSC is simple if you follow these guidelines. Remember to keep your proof of purchase and know the return timeframe. Whether returning in-store or online, TSC makes the process easy for you.

For more details, visit the Tractor Supply return policy on their website or contact their Customer Solutions Center. Happy shopping!