TSC Return Policy: Simple and Clear Guide

Tractor Supply Company (TSC) is one of the most popular stores in the U.S. for farming, ranching, pet supplies, and outdoor living. Whether you’re buying feed for your chickens or a brand-new lawn tractor, it’s good to know what your return options are if something doesn’t work out.

In this post, I’ll break down TSC return policy in the easiest way possible. Whether you’re returning in-store or online, I’ll explain what you need to do—and what to avoid—for a smooth return experience.

Quick TSC Return Policy Overview

Here’s a simple table to help you get the big picture right away:

TSC’s 30-Day Return Policy

You can return most items to TSC within 30 days of your purchase. This applies to both in-store and online purchases.

But there’s a key condition:
You’ll need proof of purchase—like your receipt or a transaction tied to your Neighbor’s Club account.

If you don’t have proof of purchase or you’re past the 30-day window, your return needs to be approved by their refund verification system. If it gets approved, you’ll receive a gift card instead of a cash refund, and you must show a valid ID.

Proof of Purchase: What Counts?

Here’s what TSC accepts:

• Your original cash register receipt
• Any transaction tied to your Neighbor’s Club account

No receipt? Here’s what happens:

• The return goes through their refund verification system
• You must show a valid government ID
• If approved, refund is for the current item price, not what you originally paid
• Refund is given as a gift card

Return Exceptions

Some items can’t be returned, or have special rules:

• Ammunition – Never returnable (for safety reasons)
• Gift Cards – Can’t be returned or exchanged for cash (except where legally required)
• Live Goods – Like plants or animals? Check your email or the product page for specific instructions
• Toro White Glove Delivered Items – Shipping fees are not refunded
• “Free” Promotional Items – If something came free with your purchase, it can’t be refunded
• Shipping Restricted Items – Like oil or batteries, these must be returned in-store only

Also, if you return the wrong item or one that wasn’t originally purchased, it’ll be discarded with no refund.

How to Return Your Items

TSC makes returning items pretty flexible. You can return in a store or start the process online.

Option 1: Return In Store

This is the fastest and easiest method.

Here’s what to do:

• Visit any Tractor Supply store within 30 days
• Bring your receipt or order confirmation and a valid ID
• You’ll get an immediate refund to your original payment method or an exchange

Option 2: Return Online

Prefer staying home? Here’s how to do it:

1. Go to the TSC Order Lookup page as shown in the below screenshot

2. If you’re a registered user, log in and go to your order history
3. Click the “Returns” button next to the order you want to return
4. Not registered? Use the order lookup page instead

Then:

• Select the item(s) you want to return
• Choose the reason for return and leave comments if needed
• Decide if you want to:
  • Ship it back
  • Bring it to the store

Shipping Your Return?

• Parcel Delivery: Print the return label and drop it off at any UPS location
• Truck Delivery: The delivery company will contact you to arrange a pickup

Refunds

Your refund will depend on how you paid.

In-store Returns

Online Returns

💡 Important: Shipping fees won’t be refunded unless the item arrived damaged, defective, or there was a shipping error.

Exchanges

Need a different size or product? TSC handles exchanges in-store only.

Just take the item back with your receipt and a valid ID, and they’ll help you swap it.

Gift Returns

• Just head to a store to return gift purchases.
• You’ll be refunded with a Tractor Supply gift card.

Damaged or Missing Items

When your order arrives:

• Check it right away
• If it’s damaged, don’t accept the delivery
• Write down the damage on the delivery slip

Then call TSC Customer Support at 877-718-6750

What About BOGO (Buy One Get One) Promotions

Yes, you can return items bought during a BOGO promo. But here’s the trick:

TSC applies discounts proportionally across the items.

Example:

BOGO Free

• Item 1: $80
• Item 2: $20
• Total discount: $20
  → Item 1 discounted by $16, Item 2 by $4

If you return only one item, you’ll get a refund minus its share of the discount.

Returning Store Pickup Orders

Bought something online and picked it up in-store?

• You must return it to a store
• Ammunition is non-returnable, even for pickup orders

Didn’t Pick Up Your Ship-to-Store Order?

If you don’t pick up your order within 14 days, TSC will:

• Automatically cancel it
• Refund your credit card or send you an eGift card (if you used a gift card)

How to Contact TSC for Help

If you need help with your return, contact TSC Customer Solutions:

• Phone: 877-718-6750
• Hours:
  • Mon–Sat: 7am to 9pm CST
  • Sunday: 8am to 7pm CST
• Online Contact Form

Pro Tips for Hassle-Free Returns

Here are a few expert tips to make your return smooth and stress-free:

1. Always keep your receipt or email confirmation—especially for big-ticket items.
2. Sign up for Neighbor’s Club—returns are easier if your purchase is linked to your account.
3. Double-check item categories—live goods, oil, batteries, and ammo follow different rules.
4. Don’t open the packaging unless you’re sure—used or damaged items may be harder to return.
5. Return in-store if possible—you’ll get your refund quicker and avoid shipping delays.

For more details, visit the Tractor Supply return policy on their website or contact their Customer Solutions Center.

Common Questions

Final Thoughts

Tractor Supply’s return policy is pretty straightforward. You’ve got 30 days, and if you have a receipt, things go even smoother. When in doubt, head to the store or give them a call. Their team is ready to help—and they genuinely want you to enjoy your purchase.

Happy shopping—and easier returning!