Torrid Return Policy: Simplified
Torrid Return Policy Made Simple – Learn how to return items in-store or by mail, refund timeframes, and free return options for VIP members.
Shopping at Torrid is exciting, but sometimes things don’t work out. Maybe the size isn’t right, or the style isn’t what you expected. If you need to return an item, Torrid has a clear return policy to help you.
This article explains everything about Torrid return policy. Let’s break it down step by step.
Quick Overview of Torrid Return Policy
| Return Policy Details | Information |
|---|---|
| Return Window | 60 days from purchase date |
| Return Method | By mail or in-store (with exceptions) |
| Return Shipping Fee | $6.00 (waived for VIP members in the 48 contiguous states) |
| Refund Processing Time | 1-2 weeks |
| Refund Method | Original payment method |
| Non-Returnable Items | Clearance, final sale, worn, washed, accessories, cosmetics, panties, tights, gift cards |
| Special Notes | Klarna, Apple Pay, and Google Pay purchases must be returned by mail |
How to Return an Item to Torrid
You have two ways to return an item: by mail or in-store.
1. Returning by Mail
If you bought an item online, you can return it by mail using Torrid’s shipping portal. Here’s how:
- Go to Torrid’s return portal
- Visit the Order status page on Torrid’s website and request for return.
- Print the return label
- Follow the instructions to print your prepaid return label.
- Pack your items securely
- Include the packing slip or receipt.
- Ship the package
- Drop it off at the carrier location.
Note: A $6.00 return shipping fee will be deducted from your refund unless you are a VIP Rewards member.
VIP Members: If you are a VIP member and returning an order from the 48 contiguous states, the return is free.
2. Returning to a Store
If you bought an item from a Torrid store or Torrid.com (with eligible payment methods), you can return it to a Torrid store. Here’s how:
- Find a store near you
- Use the Torrid store locator.
- Bring the item and receipt
- You must have the receipt or packing slip.
- Speak with a store associate
- They will process the return immediately.
Important: Klarna, Apple Pay, and Google Pay purchases can only be returned by mail. PayPal purchases can be returned to a U.S. store.
What Items Cannot Be Returned?
Some items are final sale and cannot be returned. These include:
- Clearance or final sale items
- Washed or worn clothing
- Accessories (earrings, cosmetics)
- Intimates (panties, lingerie sets)
- Tights
- Gift cards (physical or eGift cards)
- Items not purchased at Torrid.com or a Torrid Store (e.g., third-party reseller, auction site, etc.)
- Items without a Torrid Store receipt or a Torrid packing slip
- Items with removed tags or missing original packaging (e.g., shoe boxes)
Refunds: How and When Will You Get Your Money Back?
- Refunds are processed 1-2 weeks after Torrid receives your return.
- Money is returned to your original payment method.
- Depending on your bank, it may take 24 hours to 7 business days to see the refund.
- If you paid with a Torrid gift card, refunds take 3-4 weeks.
- Shipping fees are not refunded.
- eGift Cards: If you purchased an eGift card for future delivery, you can request a cancellation and refund by contacting CashStar Customer Support:
Phone: (855) 631-4658 (8 AM–8 PM Eastern Time, daily)
Email: CashStar Support
Torrid Rewards VIP Members: Extra Benefits
If you are a VIP Rewards Member, you get special return perks:
- Free returns if you live in the 48 contiguous states.
- If you live in Alaska, Hawaii, Puerto Rico, or U.S. Territories, you must pay for return shipping but will get a $20 reward credit.
Contact Torrid Customer Service
Need help with your return? You can contact Torrid’s customer service:
- Phone (U.S.): 1-866-867-7431
- Phone (Canada): 1-855-847-9444
- Phone (International): 1-626-603-3190
- Chat option: Available on Torrid’s website
Customer Service Hours:
- Monday – Friday: 6 AM – 7 PM PT
- Saturday: 7 AM – 7 PM PT
- Sunday: 7 AM – 6 PM PT
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Torrid makes returns simple with a 60-day return window and options to return by mail or in-store. While there is a $6.00 return shipping fee, VIP Rewards Members in the 48 contiguous states get free returns.
Remember, some items cannot be returned, so always check before buying. If you need help, contact Torrid Customer Service.
Happy shopping!
