Supreme Return Policy: Simplified
Welcome to our article on Supreme return policy. Whether you’re a first-time buyer or a seasoned shopper, understanding the return policy can help make your shopping experience smoother.
We’ll break down everything you need to know in simple language. Let’s get started!
What is Supreme Return Policy?
Supreme has a specific return policy that you need to follow to exchange an item. Here’s a step-by-step guide:
- Contact Supreme: Email support@supremenewyork.com within 2 days of receiving your item.
- Packages sent without first contacting customer care will not be accepted.
- Wait for Authorization: Wait for Supreme to authorize your return. Do not send back the item without this authorization.
- Prepare the Item: Make sure the item is in perfect, new condition with all original tags attached.
- Send It Back: Return the item so that Supreme receives it within 7 days of the return authorization.
- Online Store Credit: Once Supreme receives the item, you’ll get online store credit. There are no cash refunds.
Important Points to Remember
- Contact First: You must contact Supreme before sending back any item.
- Condition: Items must be in new, perfect condition with tags.
- Timing: Supreme must receive the item within 7 days of return authorization.
- No Refunds: You will not get a cash refund, only online store credit.
- Shipping Costs: You pay for the return shipping, and the original shipping cost is not refunded.
- No In-Person Returns: Items cannot be returned or exchanged at Supreme store locations.
What Items Cannot Be Returned or Exchanged?
Certain items are not eligible for return or exchange. These include:
- T-Shirts
- Hats
- Skateboards
- Bags
- Accessories
- Shoes
- Sale Items
If you purchase any of these items, they are final sale, and you cannot return or exchange them.
How to Cancel an Order
Supreme does not allow order cancellations once the order has been placed. All orders are final and cannot be changed after submission. If your order has not shipped within 14 days, you may contact customer service to request a cancellation.
In-Store Purchase Policy
When shopping in a Supreme store:
- Limit: You can only purchase one style per product per person.
- One Transaction: You are limited to one transaction per customer, per day.
- Staff Rights: Store staff can refuse a purchase for any reason without explanation.
Contact Information
If you have any questions about your order or the return process, you can contact Supreme at:
- Email: support@supremenewyork.com
- Customer Service Hours: Monday – Friday, 9:00 am – 6:00 pm EST
For any further query related to Supreme return [policy, you may visit the Terms section on Supreme website.
FAQs
Summary
Understanding Supreme return policy can help you have a better shopping experience. Remember to follow the steps carefully if you need to return an item, and always keep your items in perfect condition with tags attached.
If you have any questions, don’t hesitate to contact Supreme customer service.
Happy shopping!
