Stacees Return Policy: Simplified

Stacees is known for its made-to-order dresses, offering elegant custom and standard-size gowns for weddings, parties, and special occasions. But what if your dress doesn’t turn out the way you expected?

Whether you received the wrong item, a damaged product, or simply had a change of heart, here’s a clear guide to help you understand Stacees’ return policy.

Stacees Return Policy Overview

What Can You Return to Stacees?

Stacees has a very specific return policy because all dresses are made-to-order. That means each dress is created just for you after your order is placed. So they do not accept returns unless there is something wrong with the item.

You can return your item only if:

• It is damaged, defective, or shipped incorrectly.
• You’ve not worn, washed, or altered it.
• It has all original tags and is in brand-new condition.

Stacees doesn’t accept returns for reasons like “I changed my mind” or “I ordered multiple dresses and want to keep just one.” They even say they do not support “buy-many-keep-one” orders to avoid waste.

Items That Cannot Be Returned

Here’s what you cannot return under any condition:

• Dresses made to your custom measurements, unless they are defective.
• Items marked Final Sale.
• Fabric swatches, personalized items, accessories, and veils.
• Items with signs of wear, washing, or damage caused after delivery.
• Orders returned to the wrong address (you must contact customer service first).

Even slight imperfections from tailoring (like creases or loose threads) don’t count as defects.

Absolutely! Here’s the missing section on how to return items to Stacees, written in the same tone and style as the article above. You can insert it right after the “What Can You Return” or before the “Refund Timelines” section.

How to Return an Item to Stacees (Step-by-Step)

If your item qualifies for a return—because it’s damaged, defective, or wrongfully shipped—you’ll need to follow Stacees’ return process carefully. Here’s exactly how to do it:

Step 1: Sign In to Your Stacees Account

Go to Stacees.com/login and sign in using the email you used to place the order.
Don’t have an account yet? No worries—just register with the same email you used at checkout.

Step 2: Find Your Order

Once logged in, go to “My Orders”.
Find the specific order you want to return.

Step 3: Create a Support Ticket

Click on “Ticket Service” under the order. This is how you start the return request.

Step 4: Fill Out the Return Details

Select the item(s) you want to return. Then choose:

• The reason for return (e.g., damaged item, wrong item)
• The item condition (must be unused/unwashed)
• The resolution you want (usually a refund)

Submit the request when you’re done.

Step 5: Wait for an Email Response

You’ll receive a reply from Stacees within 24 hours.
If your return is approved, they’ll send you the correct return address and any further instructions.

Do not ship the item to the return address printed on your package or on the website. It’s not the right return center.

Step 6: Ship It Back

Once you get the correct address:

• Pack the item carefully (with tags still on)
• Use a trackable shipping method
• Keep your tracking number and receipt safe

Tip: Take photos of the item and the packaging before shipping, just in case there’s a shipping issue.

Step 7: Get Your Refund

After they receive and inspect your return, they’ll process your refund to your original payment method.

Refund Timelines: When Will You Get Your Money Back?

• After they receive and inspect your return, they’ll process a refund within 7 business days.
• Refunds are issued to your original payment method.
• Your bank/card issuer might take 7–14 working days to show the credit.
• If you used Afterpay or Klarna, the refund will be adjusted in your payment schedule once processed.

Returning a Damaged or Wrong Item

If your order was delivered defective, damaged, or incorrect, here’s what you need to do:

1. Take pictures of the item and the original package.
2. Log in to your Stacees account or register using the same email you used to order.
3. Go to ‘My Orders’ and click on ‘Ticket Service’.
4. Select the item, provide the reason, condition, and what you want (refund), and submit.
5. Wait for their email reply (they respond within 24 hours).
6. If your return is approved, they’ll give you the return address.
7. Ship it back and keep your tracking info and receipt.
8. Once they receive and inspect the item, they’ll refund you.

Don’t ship the return without approval, and don’t use the return address on the package or website. It’s not their return center.

Custom-Fit Orders: Very Limited Returns

Custom dresses are made just for you, using your measurements. That means they cannot be returned or refunded unless the item is defective.

Before ordering a custom dress:

• Double-check your measurements, color, and style within 24 hours of placing the order.
• If there’s a quality issue, take photos and contact customer support quickly.

They’ll inspect your return once it arrives and process the refund within 7 days of approval.

Alteration Reimbursements: A Small Silver Lining

If your dress just needs a minor adjustment, you don’t have to return it. Stacees offers partial reimbursement to cover the cost of local tailoring.

Here’s how much they’ll reimburse:

Just send them your tailoring receipt and order number to claim it. It’s a helpful way to make your dress fit just right without the hassle of returns.

No Exchange Option Available

Stacees does not offer exchanges—not even for a different size or style.

If you want another item:

• Return the one you received (if eligible),
• Place a new order from scratch.

They don’t keep extra inventory since every dress is made to order.

What About Handmade Issues?

Because each dress is handmade, minor imperfections can happen. These are not defects. Here’s how they suggest handling them:

• Loose threads? Carefully snip with scissors.
• Wrinkles or creases? Use an iron on the inside of the fabric, especially if it has beads or embroidery.
• Slight marks? Gently rub with water. These may be from tailoring pens and usually disappear easily.

How to Contact Stacees for Help

Need help starting your return or asking a question?

You can contact them in two ways:

• Chat with them 24/7 on their website. They’re available around the clock.
• Email: service@stacees.com
  They’ll get back to you within 24 hours.

Always reach out before returning an item to get the correct return address and approval.

If you have any other returns related query, you may visit the returns page on Stacees website.

Common Questions

Final Thoughts

Stacees offers beautiful made-to-order dresses, but that also means their return policy is stricter than typical clothing stores. Only items with real quality issues or mistakes can be returned. Custom items are almost always final.

So before you click “buy,” be extra sure of your measurements, color, and style. And if something does go wrong, act quickly, follow the steps above, and reach out to their support team—they’re responsive and helpful.