Showpo Return Policy: Simplified
Shopping at Showpo? Learn the full Showpo return policy – timelines, costs, exclusions, and tips for easy, stress-free returns.
Showpo is a popular online fashion store loved for its party dresses, wedding looks, and everyday styles. Understanding the Showpo return policy is the best way to shop with confidence and avoid surprises later. This article breaks it all down in simple terms – what’s returnable, how long you have, what it costs, and how to get your money or store credit back.
Quick Overview of the Showpo Return Policy
| What you need to know | The short version |
|---|---|
| Return window (U.S.) | Store credit (110%) if you start your return within 21 days of delivery; refund to original payment if you start it within 7 days. Use the Returns Portal. Label fee applies. |
| Item condition | Items must be unworn, unwashed, unstained, with tags attached. Shoes in the original box. Wedding gowns need the QC ribbon and original packaging. |
| Are returns free? | No. U.S. return labels cost $15.95 USD (paid in the portal). |
| Big exclusions | No returns on cosmetics/beauty, hair accessories, hosiery, hats, lingerie, earrings, swimwear without a hygiene seal, “Final Sale” items, and adult toys (unless required by law for faults). |
| Faulty/wrong item | They’ll assess it. If confirmed, they may refund, replace, or give store credit and cover return postage under Australian Consumer Law. Upload photos in the portal. |
Who Can Return & When
United States
- 110% store credit: Start your return within 21 days of delivery.
- Refund to original payment method: Start within 7 days of delivery.
- Return label fee: $15.95 USD, paid through the Returns Portal
- If you paid using store credit, refunds go back to store credit.
- Items must be unworn with tags attached.
Canada (quick note)
- Store credit within 21 days; refund within 7 days.
- $15.95 USD label fee via the portal.
- Taxes will be refunded by Showpo if you return your order; duties are non-refundable (you may apply via CBSA for duty refunds).
Other international shoppers
- Store credit only within 21 days.
- You currently cover return shipping (no prepaid label yet).
Note: For AU/NZ the return shipping fee is $11.35 AUD / $13.15 NZD.
What You Can and Can’t Return
Condition rules (keep things “like new”)
Your item must be:
- In original condition
- Unworn, unwashed, unstained
- With tags attached
- Footwear in the original box
- Wedding gowns: keep the QC ribbon and original packaging intact
If these aren’t met, the return can be declined. (I always wait to remove tags until I’m sure I’m keeping it.)
Items that are not returnable
- Cosmetics/Beauty
- Hair accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Swimwear without the hygiene seal
- Items marked “Final Sale”
- Adult toys
(Exceptions may apply where Australian Consumer Law requires it—especially for faults.)
How to Return Items
If you have a Showpo account
- Log in to My Account on Showpo’s website.
- Select the item(s) and choose a reason for return.
- Pay the $15.95 USD return label fee in the portal (you can use store credit to pay).
- You’ll get your shipping label by email.
- Stick the new label over the old one on your original Showpo bag, seal it, and drop at the post office.
- Track the return in My Account → My Returns.
If you checked out as a guest
- Go to the Returns page on Showpo’s website and create an account using your order email.
- Print your label and stick it on the parcel.
- Drop off at your local post office.
(The original Showpo bag is reusable no need to buy a new mailer. Any secure bag is fine if it fully covers the item box.)
Note: Have more than one order? You can return items from multiple orders in one parcel – the portal will show everything still within the return window.
Costs, Store Credit & Refund Timing
Return shipping fees
- U.S. & Canada: $15.95 USD label via the portal (deducted or paid there).
- International (outside U.S./Canada): No prepaid labels yet you cover shipping.
- Duties/Taxes: Showpo does not refund duties or taxes generally. Canada: taxes are refunded by Showpo; you can apply to CBSA about duties.
Store credit
- Value & window: U.S. returns get 110% store credit if started within 21 days.
- Applied to your account and visible at checkout when logged in.
- Valid for 12 months and non-refundable once applied.
- Showpo notes that store credit is applied once your return is processed, usually within 48 hours of receiving the return. However, general processing can take up to 10 business days after the parcel reaches the warehouse (allow extra time during busy periods).
Refunds (to your original payment)
- Available if you start the return within 7 days of delivery.
- Must go back to the same cardholder and card.
- Bank timing often shows 2–5 business days, but Showpo also says it may take up to 7 business days depending on your bank.
Overall processing times & tracking
- Processing: Returns are processed within 10 business days of arriving at the warehouse; allow an extra 3 days in busy times. During sale periods, there may be a 24–48 hour delay.
- Tracking: Track in My Account → Current Returns → Track Returns. As a guest, use the Order Tracking Portal with your order ID (from your shipping confirmation email). You’ll also get a confirmation email when processed.
Faulty or Wrong Items (What to Do)
If your item is faulty, incorrect, or not as described, Showpo will follow Australian Consumer Law. That can mean a refund, replacement, or store credit, and they may cover return postage. Here’s how to start:
Steps:
- Book the return in the Returns Portal and choose “Faulty” as the reason.
- Upload clear photos of the issue.
- They might ask for more info to assess.
- If confirmed, they’ll offer a refund, replacement, or store credit and cover return postage. If the item is out of stock, a replacement may not be possible.
- You’ll see “return pending approval” and should get an email within ~24 hours while they work on a resolution. (Small color differences from photos can happen and are not necessarily faults.)
Exchanges
Showpo does not offer traditional exchanges.
- What to do instead: Start a return, then reorder the size/style you want.
- If you need it fast, choosing store credit helps credit is applied soon after approval, so you can reorder right away.
- If it’s urgent, reach out to customer service and they’ll try to help
Afterpay Orders
- If you choose store credit, you keep paying your Afterpay installments and can shop again right away with the credit.
- If you choose a refund, future installments are cancelled and any paid installments are refunded.
How to Contact Them for Help
- Returns Portal: Start or track any return there; it’s the fastest path.
- Email: info@showpo.com for questions about the policy or your return.
- Live chat: Mentioned as an option if you run into tracking or returns issues.
Pro Tips for Hassle-Free Returns
- Keep tags on until you’re sure. No tags = likely no return. I always try dresses on carefully and keep makeup off until I decide.
- Use the original bag. It’s reusable, just slap the new label on. Saves time and a trip to buy packaging.
- Know your window: 7 days for a refund, 21 days for 110% store credit (U.S.). Set a reminder the day your order arrives.
- Faulty? Take photos early. Clear pictures speed up approval and can get your return postage covered.
Tips for Packing Your Return
- Showpo bags are reusable!
- Stick the new shipping label over the old one on your bag.
- If you don’t have the original bag, you can use another one as long as it’s securely sealed.
Common Questions
Summary
This guide provides everything you need to know about Showpo returns policy. For more details, visit their website or contact their customer service team.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Showpo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Showpo Customer Service directly is the best resource.
