Shein Return Policy: A Complete Guide

Shein is one of the most popular online fashion retailers, known for its affordable prices and wide range of trendy clothes, shoes, and accessories. But what if that cute top doesn’t fit, or you change your mind about an order? Shein offers a flexible return policy that makes the process simple and affordable.

This guide explains everything you need to know about Shein return policy in the USA.

Quick Overview of SHEIN Return Policy

[See all exclusions and finer points below.]

What You Can and Can’t Return

Non-Returnable Items

There are some things you just can’t send back, no matter what. SHEIN lists these as non-returnable:

• Bodysuits, lingerie, underwear
• Jewelry and accessories
• Cosmetics and beauty tools
• Pet products
• Clearance, customized, and other “final sale” items (look for notes on the item page)
• Free gifts

A good rule? If it touches certain body parts, is a freebie, personal, or says “not supported for returns” on the product page – don’t expect to return it.

Acceptable Return Conditions

To get your money back or an exchange, you’ve got to meet specific conditions:

• Items need to be new, unworn, unwashed, unaltered, and have all original tags (and seals, if there’s one) attached.
• Shoes, bags, and luggage must come back in original boxes/bags, including any accessories like laces or dust bags. Shoes should only be “tried on” indoors on clean surfaces.
• Human hair wigs have strict requirements – they’re checked for any signs of cutting or dyeing.
• Furniture must be unused and in original packaging, with all manuals and parts.
• Electronics must be unused, in original packaging, and not activated. If defective or not working, report that within 30 days for special instructions.

Step-By-Step: How to Make a SHEIN Return

Returning with SHEIN is easy. Here’s how to do it:

1. Sign in to your SHEIN account (website or app).
2. Go to “My Orders” and find the order with the item you want to return.
3. Hit “Order Details,” then “Return Item.”
4. Choose your item(s), share the reason, and pick your refund method.
5. Pick the return method – options include printer-free QR codes, printable labels, or self-sending.
6. Prepare your package, ideally in the original bag with barcodes.
7. Drop it off according to your return choice.

Important: Need to send back more than once for the same order? Only the first return per order is free – after that, SHEIN deducts $7.99 for each extra package from the refund.

Return Methods: Options for Every Shopper

SHEIN offers several easy methods to return your items:

• Always use the return address SHEIN gives you, not the sender’s address on your package.
• If you’re in a remote area or returning something big, SHEIN may ask you to arrange your own shipping upfront. Keep the receipt to get reimbursed once approved.

Getting Your Refund

Once SHEIN receives the item, they:

• Inspect it for quality and eligibility
• Approve or reject the return

If approved, here’s the refund timeline:

1. Return shipped: 5-7 days for receipt
2. Warehouse checks: 5-7 days quality review
3. Refund sent: 1 business day after pass

Most refunds take between 10-15 days total, though busy sales seasons can mean a wait.

• Refund goes to your original payment method, SHEIN Wallet, or gift card (if you want).
• Used Klarna, Afterpay, Zip or Affirm for payments? The refund process can adjust installments or credit back your cards. Refund times may vary by payment method.
• The initial shipping cost (what you paid for delivery) is not refundable.
• You’ll get an email once your refund is on its way.

What Happens If Your Return Fails the Quality Check?

If SHEIN finds your item ineligible (used, missing tags, wrong product, etc.):

• They’ll send the item back to you (charging $7.99 shipping for that), or
• They may offer a refund at their discretion instead of returning the item.

To avoid trouble, never mix up items from other orders or buy/sell groups in your return bag.

How to Contact SHEIN for Help

If you’ve got a problem (defective, missing, wrong item, or general questions), here’s your best bet:

• Within 24 hours of a problem: Contact SHEIN Customer Service through your account
  • Go to “Support” tab on the app or the website’s “Customer Service” link (usually bottom/right corner)
• Share order number, photos, and a detailed description so things go faster.
• For defective/wrong items, do this within 90 days of the payment date.

Modifying a Return Request

Changed your mind, or realized you missed an item? You can edit an existing request:

1. Go to “My Orders”
2. Click “Returns”
3. Click “Return Refund Record”
4. Hit “Details” and then “Modify Return Items”
5. Select items, reasons, and submit again.

Quick Tips for Hassle-Free Returns

Here are some of my best secrets to a smooth return

• Use original bags with barcodes for easy processing. If not possible, other clean packaging is okay.
• Double-check eligibility (especially for accessories, beauty, and final sale items).
• Don’t send things not from SHEIN in your return! They can’t send these back.
• For electronics: Wipe personal data before you ship it – you’re on the hook if you forget.
• Returning from a rural area? Keep shipping receipts; you might get reimbursed if pre-approved.

Common Questions

Summary

Shein’s return policy is customer-friendly compared to many fast-fashion retailers. You get 30 days to return items, the first return is free, and multiple convenient return methods are available. Just note that some categories, like lingerie, jewelry, and cosmetics, are non-returnable, and additional returns from the same order cost $7.99.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Shein’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Shein’s Customer Service directly is the best resource.