Rogue Return Policy: Simplified

Welcome to our detailed guide on the Rogue return policy! We’ll walk you through everything you need to know about returning or exchanging items with Rogue Fitness.

We’ve made it easy to understand, with simple language and clear sections. Let’s get started!

What is Rogue Fitness?

Rogue Fitness is a company that sells fitness equipment and apparel. They are known for their high-quality products. Sometimes, you might need to return something you bought. It’s important to know the rules and steps for making a return.

Key Points of Rogue Return Policy

Time Frame for Returns

• You can return or exchange an unused item within 30 days of delivery.
• The item must be in new condition.

Original Packaging

• All items must include the original packaging.
• Items without the original packaging may be denied a refund or exchange.

Condition of Items

• Items must be unused and not damaged.
• Used or damaged items might not be accepted for return or exchange.

Return Exceptions

Some items cannot be returned:

• Final Sale items: These are items sold at a reduced price and marked as final sale.
• Non-returnable items: Zeus custom items, made-to-order items, closeout items, Boneyard items, Rx Jump Ropes, face coverings, and gift cards.

Shoes

• Shoes returned without the shoe box or with the shipping label on the shoe box will have a $10 fee.

How to Return an Item

Returning an item is easy. Follow these steps:

1. Use the Online Returns/Exchange Form:

• Go to the Rogue Fitness website and find the Online Returns/Exchange Form to initiate the return.
• Fill out the form with your order number and email Id as shown in the screenshot below, to get your return authorization.

• Print the return authorization and include it with your return package.

2. Prepare Your Item for Return:

• Make sure the item is unused and in its original packaging.
• Pack it securely to avoid damage during shipping.

3. Shipping the Item:

• If you live in the CONUS 48 (the contiguous United States), you are responsible for return shipping costs for most items.
• Oversize items or items shipped by freight have a return shipping cost.
• If you live outside the CONUS 48, you are responsible for shipping costs both ways.

4. Processing Time:

• Allow 3-5 business days for your return or exchange to be processed.
• Most refunds will go back to the original form of payment used for the purchase.

Where to Send Returns

Here is the address to send your returns:

Rogue Fitness
Returns Dock 28-29
2652 Safin Rd
Ste G
Columbus, OH 43204

Exchanges

• For exchanges, use the same Online Returns/Exchange Form.
• Follow the steps for returning an item.
• The return shipping rules are the same as for returns.

Refunds

• Refunds will usually go back to the original form of payment.
• Original shipping charges are not refundable.

Cancellation Policy

Sometimes, you might need to cancel an order. Here’s how:

When to Cancel:

• You can cancel an order at any time before it enters the “Processing” stage.
• Once it is in Processing, it cannot be canceled.

How to Cancel:

• Submit a cancellation inquiry through the Rogue Fitness website.
• If the order can be canceled, you will get an email confirmation.

Important Notes:

• You cannot cancel specific items; the whole order must be canceled.
• If you want certain items after canceling, you must place a new order.

Contact Us

You may reach out to Rogue Fitness customer care through

• Live Chat
• Phone: (614) 358-6190
• Fax: (614) 340-7206
• Mailing Address:
  Rogue Fitness
  HQ 545 E 5th Ave.
  Columbus, OH 43201

For any further question regarding Rogue Fitness return policy, you may visit the returns page on their website.

FAQs

Summary

Knowing the Rogue return policy helps you shop with confidence. Remember, you have 30 days to return or exchange an item, and it must be in new condition with the original packaging.

Follow the steps for returns and exchanges, and contact Rogue Fitness if you have any questions or issues. Happy shopping and stay fit!