Return Policy for Ross : A Simple Guide
Find out how to return items to Ross with our step-by-step guide of return policy for ross. From receipts to refunds, we’ve got you covered!
Ross Dress for Less is a popular place to snag brand-name clothing, shoes, and home goods at discounted prices. But what happens if you need to return something? Whether you lost your receipt, changed your mind, or got the wrong size, this guide will walk you through the return policy for Ross—so you know exactly what to expect.
Quick Ross Return Policy Overview
Here’s a handy summary of the most important things to know:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 days with original receipt |
| Return Condition | Items must be unused, unworn, and unaltered |
| Refund Method | Same form of payment; card must be present for card purchases |
| No Receipt Returns | Refunded via store credit or exchange at current price; valid photo ID required |
| Store Credit over $50 | Mailed within 21 days to address on ID |
| Check Purchases | 5-day wait for cash refunds |
| Lingerie/Swimwear Returns | Must have original ticket attached |
| Opened Software | No refunds; only exchange if defective |
| Gift Cards | Replacement only with receipt and for remaining balance |
| System Checks | All returns are verified through a return tracking system; refunds may be declined |
| Select Categories | Some items can’t be returned without a receipt—check your receipt or ask a cashier |
Returning Items with a Receipt (Within 30 Days)
If you’ve kept your receipt and you’re still within 30 days of purchase, you’re in luck. You’ll get a full refund to your original payment method as long as the item is:
- Not used
- Not worn
- Not altered
For card purchases, the original card must be present at the time of return. If it’s not, you won’t be able to get the refund to that card.
Important: No Exceptions for Used Items
Even with a receipt, Ross won’t take back any items that are used, worn, or altered. Always make sure the tags are intact and the item looks untouched before returning it.
Lost Your Receipt? Here’s What Happens
If you don’t have your receipt, Ross still allows returns—but with some added rules:
- You must show a valid photo ID (like a driver’s license, state ID, passport, or military ID).
- You’ll get store credit or an exchange—not a cash or card refund.
- The refund amount will be based on the item’s current selling price (which may be lower than what you paid).
- For refunds over $50, the store credit voucher will be mailed to you within 21 days, using the address on your ID.
Return Limits
Ross uses a return verification system. This system keeps track of your no-receipt returns. If the system flags you for returning too often without receipts, your refund could be declined. So it’s always smart to hang on to your receipts when you can.
Past the 30-Day Window?
If you’re outside the 30-day return period but still have your receipt, Ross won’t give you a refund. However, you can:
- Exchange the item
- Get a store credit instead of a refund
Just make sure the item is still unused and in good condition.
Special Rules for Certain Items
Swimwear and Lingerie
These must have the original ticket attached. No ticket = no return, even with a receipt.
Software
If the software has been opened, you can’t return it for a refund. You can only exchange it for the same item if it’s defective.
Gift Cards
Keep your original register receipt! That’s the only way to replace a lost or stolen gift card—and only for the amount remaining on the card.
Select Merchandise
Some categories can’t be returned without a receipt, no matter what. These items might also require a ticket or tag to be returned. For these special items:
- Check the front of your receipt for category listings.
- Or ask a cashier before you buy if you’re unsure.
Returning Items Bought with a Check
If you paid by check, you can still return your item for a cash refund—but you’ll need to wait:
- There’s a 5-day waiting period after purchase before you can get a cash refund.
- When you write a check, Ross may process it electronically.
Questions? You can call 1-800-767-7457 for help with check refund issues.
How to Contact Ross for Help
If you’re not sure about something, here’s how to reach out:
📞 Customer Service Phone Number
Call 1-800-767-7457 for help with returns, check refunds, or other questions.
Contact Us Form
For any additional inquiries, you may contact Ross customer care by filling this contact us form available on Ross Dress For less website in the screenshot below
In-Store Help
Ask a cashier or store manager directly—they’re usually your fastest source for answers, especially about select merchandise returns or ticket requirements.
For any further queries regarding returns, you may visit Ross Return Policy on their website.
Common Questions
Summary
If you shop at Ross for the deals, knowing the return policy can help you shop smarter. Stick to the rules, save your receipts, and you’ll be just fine. Happy bargain hunting!
