Return Policy for Ross : Simplified

Shopping at Ross can be a fun experience with its wide range of products at affordable prices. However, understanding the return policy for Ross is crucial in case you need to return or exchange an item.

This guide will break down Ross Dress for Less return policy in simple language to help you navigate the process easily.

General Return Policy for Ross

Ross Stores have a clear and straightforward return policy. Here’s what you need to know:

Keeping Your Receipt

Important: Always keep your receipt after making a purchase.
Why: Your receipt is your proof of purchase and is crucial for returns and exchanges.

Verification System

System Check: Ross uses a system to verify returns.
ID Requirement: You might need to show a valid picture ID (like a Driver’s License, State Photo ID, Passport, or Military ID).

Refund Conditions

Receipt Within 30 Days: If you have the original receipt and return the item within 30 days, you’ll get a full refund in the same form of payment used for the purchase.
Receipt After 30 Days: If your receipt is older than 30 days, you’ll get a store credit or an exchange.
No Receipt: If you don’t have a receipt, you’ll need a valid ID. If approved, you’ll get store credit or an exchange at the item’s current price.

Cash Refunds for Check Purchases

Waiting Period: If you paid with a check, you’ll have to wait five days for a cash refund.

Conditions for Items

No Refunds/Exchanges: Ross won’t accept returns on items that are used, worn, or altered.
Defective Software: You can only exchange opened software if it’s defective. No refunds are allowed.

Special Categories: Fine Jewelry, Swimwear, and Lingerie

Fine Jewelry

Same Rules Plus: The return policy is the same as the general policy, but with an extra step.
Original Ticket: Fine jewelry returns or exchanges must have the original ticket attached.
Receipt Needed: You must have the original receipt.
Where: These items can only be returned to stores with a Fine Jewelry Department.

Swimwear and Lingerie

Same Rules Plus: The policy for these items is the same as the general store policy.
Original Ticket: Swimwear and lingerie must have the original ticket attached.

Important Tips for Shoppers

Keeping Receipts Safe

Why: Receipts are necessary for hassle-free returns and exchanges.
How: Keep them in a safe place until you are sure you won’t need to return the item.

ID Requirements

Prepare: Always carry a valid ID when returning items without a receipt.

Understanding Store Credit

Use: Store credit can be used like cash in Ross stores.
Non-Refundable: Store credits can’t be exchanged for cash.

Gift Cards

Keep the Receipt: If you buy a gift card, keep the original receipt.
Lost/Stolen Cards: If lost or stolen, a gift card can be replaced only with the original receipt showing the remaining balance.

Contact Us Form

For any additional inquiries, you may contact Ross customer care by filling this contact us form available on Ross Dress For less website in the screenshot below

If you have trouble accessing Ross website, please call 800‑335‑1115.

FAQs

What if I lose my receipt?

You can still return items without a receipt, but you need a valid ID. If approved, you’ll get store credit or an exchange.

Can I return used or worn items?

No, Ross does not accept returns on used, worn, or altered items.

How long do I have to return an item?

You have 30 days with the receipt for a full refund. After 30 days, you can get store credit or an exchange.

What if I paid by check?

You must wait five days for a cash refund if you paid by check.

Can I return opened software?

No refunds are given for opened software, but you can exchange it if it’s defective.

What about fine jewelry, swimwear, and lingerie?

These items must have the original ticket attached and follow the same return policy as the general store policy.

Summary

Understanding the return policy for Ross can save you time and trouble. Always keep your receipts, carry a valid ID, and know the specific rules for special items.

This way, you can shop with confidence and easily handle any returns or exchanges.

Return Policy for Ross : Simplified