Restaurant Supply Return Policy: A Simple Guide
Restaurant Supply return policy explained! Find out what you can and can’t return, refund timelines, and hidden fees before you buy.
Buying restaurant supplies is a big investment, and sometimes, you may need to return an item. Whether it’s the wrong size, a damaged product, or something you no longer need, understanding the return policy is important.
Restaurant Supply has a 90-day return policy, but there are specific rules you must follow. This article will explain everything so you know exactly how to return your items without issues.
Overview of the Restaurant Supply Return Policy
| Policy Aspect | Details |
|---|---|
| Return Window | 90 days from delivery |
| Return Authorization Required? | Yes, you must get written approval before returning an item |
| Condition of Returned Items | Must be unused and in original packaging |
| Non-Returnable Items | Customized items, used items, perishable goods, discontinued products, “scratch & dent” items, and certain drop-ship items |
| Restocking Fees | 0% for brand new items, 25% for open-box items, 50% for items with cosmetic damage |
| Refund Timeframe | Refunds processed within 45 days after item is received |
| Return Shipping Fees | You may have to pay shipping costs for drop-ship returns |
| Contact for Returns | Customer Service at 1-855-838-1010 or via RestaurantSupply.com |
How to Return an Item
If you need to return an item, follow these steps to avoid any problems:
1. Request a Return Authorization
- You must get approval before sending any item back.
- Contact Customer Service at 1-855-838-1010 or visit RestaurantSupply.com.
- They will review your request and decide if the item is eligible for return.
- If approved, they will send you a written Return Authorization by email or mail.
2. Pack and Ship the Item
- The item must be unused and in its original packaging.
- Take pictures or videos of the item before shipping it back.
- Follow any instructions given by Restaurant Supply.
- If the item was drop-shipped, check if you need to cover return shipping costs.
3. Wait for Processing and Refund
- Once Restaurant Supply gets your return, they will check the condition.
- If the return meets all conditions, a refund will be issued within 45 days.
Items That Cannot Be Returned
Not all products can be returned. Here are the items that do not qualify for returns:
- Customized or special-order items (e.g., cut-to-order products)
- Used items
- Perishable goods
- Discontinued products
- Scratch & dent items
- Some drop-ship items (Check with customer service before purchase)
Restocking Fees
If you return an item, you may have to pay a restocking fee based on the item’s condition:
| Condition of Item | Definition | Restocking Fee |
|---|---|---|
| Brand New | Unused, in original packaging | 0% |
| Open Box | Unused but missing original packaging | 25% |
| Cosmetic Damage | Minor scratches or aesthetic defects | 50% |
| Used or Major Damage | Used or not working | No returns accepted |
Drop-Ship Item Returns
Some items are shipped directly from the manufacturer. These may have different return rules, such as:
- Some cannot be returned at all.
- Some may have extra shipping or restocking fees.
- Always check return eligibility before buying.
If you want to return a drop-ship item, contact customer service before purchase to confirm the process.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Returning an item to Restaurant Supply is easy if you follow the rules. Always get written authorization before sending anything back, make sure the item is unused and in original packaging, and check if there are restocking fees. If you have any doubts, contact customer service for help.
By knowing the return policy in advance, you can shop with confidence and avoid surprises!
