Restaurant Supply Return Policy: A Simple Guide
Restaurant Supply return policy explained! Find out what you can and can’t return, refund timelines, and hidden fees before you buy.
Restaurant Supply is a go-to destination for restaurant owners, chefs, and home cooks who want quality equipment and supplies at competitive prices. But what happens if you need to return something? Whether you ordered the wrong size, changed your mind, or ran into an issue—knowing the return policy makes life easier.
Let me walk you through everything you need to know about the Restaurant Supply return policy, step by step.
Overview of the Restaurant Supply Return Policy
Here’s a quick look at the most important return policy details:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | Within 90 days of delivery |
| Condition of Items | Must be unused and in original packaging |
| Return Authorization Needed | Yes, written authorization is required before sending anything back |
| Free Returns? | Not always. Some returns are free, others (like dropshipped items) may come with shipping or restocking fees |
| Restocking Fees | 0% for brand new items, 25% for open-box items, 50% for items with cosmetic damage. Returns not accepted |
| Non-returnable Items | Used, custom, perishable, discontinued, scratch & dent, or certain dropship items are not eligible |
| Special Order Items | Usually non-returnable, but exceptions may be discussed |
| Refund Timeframe | Up to 45 days after item is received and inspected |
| Contact for Returns | Customer Service at 1-855-838-1010 or via RestaurantSupply.com |
How the Return Process Works
Step 1: Request Return Authorization
Before you return anything, you must get written approval.
- Request must be made within 90 days of delivery
- Contact the customer service team:
- Call: 1-855-838-1010
- Visit: RestaurantSupply.com
- They will review your request and decide if the item is eligible for return.
- Once they approve your request, they’ll send you a Return Authorization – either by email or regular mail.
Note: If you send something back without this authorization, it may not be accepted or refunded. You might even have to pay for shipping it back again.
Step 2: Prepare the Item
To qualify for a refund:
- The item must be unused and in its original packaging
- Include all accessories if applicable
- Take pictures or videos of the item before shipping it back.
- Follow any further instructions given by Restaurant Supply.
Step 3: Return the Item
If your return is from Restaurant Supply’s own warehouse, good news: you won’t pay return shipping.
But if the item was shipped directly from the manufacturer (dropship):
- It may not be returnable
- You might have to pay extra shipping or restocking fees
Want to avoid surprises? Always check if the item is dropshipped before you buy. Just ask their support team.
Step 4: Wait for Processing and Refund
- Once Restaurant Supply gets your return, they will check the condition.
- If the return meets all conditions, a refund will be issued within 45 days.
Items That Cannot Be Returned
There are a few things they don’t take back under any condition:
- Used items
- Perishable goods
- Custom or made-to-order products
- Discontinued items
- Scratch & dent items
- Certain dropshipped items
If you’re unsure whether something is returnable, it’s always best to check before you buy.
Restocking Fees
If you return an item, you may have to pay a restocking fee based on the item’s condition:
| Condition | Description | Restocking Fee |
|---|---|---|
| New | Unopened, unused, and in perfect condition with original packaging | 0% |
| New – Open Box | Item is unused but packaging is damaged or missing; all accessories must be included | 25% |
| New – Cosmetic Damage | Item has visible wear or shipping damage but still works fine | 50% |
| Used / Major Damage | Used, broken, missing parts, or non-working | Not returnable |
What About Special Orders or Dropshipped Items?
Special or custom orders (like something cut to a specific size) generally cannot be returned. But if you’re in a pinch, it’s worth reaching out, they might help find a solution.
Dropshipped items (shipped directly from the manufacturer) are trickier:
- Some can’t be returned at all
- Others come with extra fees
- Always check with support before purchasing
Their 30-Day Lowest Price Guarantee
If you buy something and find a lower price within 30 days, they’ll match it.
Applies to:
- Brick-and-mortar stores
- Online prices from:
- Amazon.com
- WebstaurantStore.com
- RestaurantDepot.com
Does not apply to:
- Clearance, used, or open-box items
- Coupons, loyalty pricing, limited-quantity sales
- Financing or bundled deals
Tip: Just be sure the item is identical and new. One price match per item.
How to Contact Restaurant Supply for Help
Need help with a return or have a question? It’s easy to get in touch.
- Call toll-free: 1-855-838-1010
- Online: Visit RestaurantSupply.com
They’re helpful and responsive—just be sure to have your order info ready when you reach out.
Pro Tips for Hassle-Free Returns
From one savvy shopper to another, here are a few smart moves you can make:
- Take pictures before returning anything. It protects you if there’s shipping damage or disputes.
- Check for dropship status before buying. That’s where hidden fees can sneak in.
- Don’t delay. You only have 90 days to request a return, and time flies.
- Keep the packaging. Even if the item is perfect, if the packaging is damaged, it can cost you.
- Call before buying a custom item. Make sure you understand whether it’s returnable.
Common Questions
Final Thoughts
Restaurant Supply offers a generous 90-day return window, but you’ll want to follow their process carefully. Always get authorization first, keep the item unused and in good condition, and be aware of restocking fees and special item rules. If you’re unsure about anything, their support team is just a phone call away.
By knowing the return policy in advance, you can shop with confidence and avoid surprises!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Restaurant Supply website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Restaurant Supply Customer Service directly is the best resource.
