Red Wing Return Policy: Simplified
Learn all about Red Wing return policy! Easy steps to return your items within 30 days. Simple, clear, and stress-free!
Red Wing is best known for its durable boots and workwear that are built to last. But if something doesn’t fit right or feel quite right when it arrives, don’t worry—they’ve made returns pretty simple.
Whether you ordered online or bought something in-store, I’ve broken down everything you need to know about their return policy in the simplest way possible.
Quick Look: Red Wing Return Policy Overview
| Return Feature | Details |
|---|---|
| Return Window | Within 30 days of receiving your order |
| Item Condition | Must be in original condition |
| Return Method (Online) | Mail return or return in-store |
| Return Method (In-Store) | Must return to the same store where you purchased it |
| Return Shipping | Free for online returns by mail |
| Receipt Required? | Yes, especially for in-store purchases |
| Refund Method | Refunded to the original payment method |
| Major Exclusions | Warranty returns handled separately; store purchases can’t be returned online |
Returning Online Orders
Two Easy Ways to Return
If you ordered something from Red Wing’s website and want to return it, you’ve got two options:
- Return it at any Red Wing store
- Mail it back for free
Option 1: In-Store Return for Online Orders
You can walk into any Red Wing store and return your online purchase—even if you didn’t buy it there.
This is a great option if you don’t want to bother with shipping and printing labels.
Option 2: Mail Return
Prefer to send it back? No problem.
- Go to Red Wing’s Order Status Page on their website
- Start a Return: Once you’re on the Order Status page, enter your order number and Last Name. View your order and click to start a return. The screenshot of the order status page is shared below
- Follow the online steps to process your return
- Print the free return shipping label
Once they get your item back and confirm it’s in its original condition, they’ll refund your original payment method.
Returning Purchases Made In-Store
This part is important: If you bought something at a Red Wing store, you need to return it to the exact same store.
Here’s what you’ll need:
- The original receipt
- The item in original condition
Since each store might have slightly different return practices, it’s smart to call ahead if you have questions. And unfortunately, store purchases can’t be returned by mail—you’ve got to take them back in person.
Refunds: How and When You’ll Get Your Money Back
Once Red Wing receives your returned item and confirms it’s in original condition, they’ll process your refund to the original payment method you used.
Here’s what that means for you:
- No exchanges or store credit by default—you’ll be refunded back to your credit card, PayPal, or whatever method you used at checkout.
- There’s no exact timeline mentioned in their policy, but most refunds typically take a few business days after the return is received and inspected.
Tip: If it’s been a week or so since they received your return and you haven’t seen the refund yet, give their customer service team a call at 1-800-733-9464 just to check in.
What About Warranty Returns?
If you think your Red Wing gear has a defect or needs to be returned under warranty, that’s a separate process.
You’ll need to visit their Warranty Information page to get the full details.
Warranty returns aren’t handled the same way as regular returns, so make sure you check their specific instructions.
How to Contact Red Wing for Help
If you’re stuck or confused at any point, don’t sweat it. Red Wing’s customer service is ready to help.
Here’s how to reach them:
Phone: Call or Text at 1-800-733-9464
Online Help: Red Wing Contact Us Page
Tips for Hassle-Free Returns
Want your return to go as smoothly as possible? Here are some smart tips based on what Red Wing’s policy says:
Pro Tips:
- Start the return quickly – You only have 30 days from the day you receive the item. Don’t wait!
- Keep it clean – Try on boots indoors only. Once they’re scuffed or dirty, you probably can’t return them.
- Hang onto the box and packaging – Returning in the original packaging helps speed things up.
- Check store hours before visiting to return in person—especially if it’s a smaller location.
Common Questions
Final Thoughts
Red Wing return policy is pretty straightforward once you know the key rules: 30-day window, item in original condition, and follow the right method based on how you bought it. The fact that they offer free return shipping for online orders is a big plus.
If you’re unsure about anything—like whether your return qualifies or how to start it—just give them a quick call or check their Order Status page. It’s always better to double-check than miss your return window.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Red Wing website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Red Wing Customer Service directly is the best resource.
