Quince Return Policy: Easy Returns in 365 days

Q: How Do I Start a Return?

- Log into your account . - Go to My Orders > My Orders & Returns . - Select the items you want to return. - Process the return and get a shipping label.

Q: Are There Any Items That Cannot Be Returned?

- Final Sale Items : Cannot be returned or refunded. - Customized Items : These include items with initials, zodiac signs, or logos. - Holiday Decor : Must be returned by December 23rd. - Special Items : Rugs, mirrors, wall art, and made-to-order items have specific return conditions.

Welcome to our detailed guide on Quince return policy. If you’ve recently bought something from Quince and need to return it, this guide will walk you through the process step by step.

Overview of Quince Return Policy

Quince has a very generous return policy designed to ensure customer satisfaction. Here are the key points:

Time Frame: You have 365 days (one year) from the date of purchase to return items.
Condition: Items must be in their original condition, meaning they should be unworn, unwashed, undamaged, and unaltered. Bedding items can be returned even if they have been used.
Packaging: All original packaging, including tags and boxes, must be included with the return.
Refund Method: Refunds are issued to your original payment method. If this is not possible, store credit will be given.

Important Exceptions

Some items have specific rules and exceptions:

Final Sale Items: These cannot be returned or refunded.
Customized Items: Items with special initials, zodiac signs, or logos are final sale.
Holiday Decor: Holiday decor items including Christmas tree must be returned by December 23rd to get a refund. A $25 restocking fee applies to artificial Christmas trees for storage and handling.
Special Items: Rugs, mirrors, wall art, and made-to-order items have a $35 restocking fee.

Feature	Details
Return Period	365 days from the purchase date
Condition for Returns	Items must be unworn, unwashed, undamaged, and unaltered (except bedding)
Original Packaging	Must include all original packaging, tags, and boxes
Exceptions	Final sale items, customized items, and certain home decor items are non-returnable
Restocking Fee	$35 for made-to-order items; $25 for artificial Christmas trees
Refund Method	Refunds to original payment method or store credit if beyond payment method’s return policy
Processing Time	Up to 5 business days after return is received
Gift Returns	Available for store credit only

How to make returns

Quince Returns are straightforward. Here’s a detailed guide to help you through each step.

1. Start the Return Process

To return an item, you first need to log into your Quince account. Here’s how:

Log In: Visit the Quince website and log in using your email and password. If you don’t have an account, you’ll need to create one using the email address you used for your purchase.
Navigate to Orders: Once logged in, click on “My Orders” and then “My Orders & Returns“, as shown in the image below.

My orders and returns page as per quince returns policy on their website

Select Items: Choose the items you want to return and click on “Return or Replace Items.“
Get a Return Label: After you process your return request, you will receive an email with a shipping label. You can also download the label from the Orders & Returns page on the Quince website.

2. Prepare Your Package

Properly preparing your package ensures a smooth return process:

Include All Parts: Make sure to include all original packaging, tags, and boxes with your return.
Pack Securely: Place the items securely in a box to prevent damage during shipping.
Attach the Label: Attach the provided shipping label to your package.

3. Send It Back

After preparing your package, it’s time to send it back:

Drop Off: Take the package to the nearest shipping carrier location specified in your return label instructions.
Track Your Return: Keep the tracking number to monitor your return’s progress.

4. Receive Your Refund

Here’s what happens after you send back your return:

Processing Time: Once Quince receives and processes your return, they will issue a refund. This can take up to 5 business days.
Notification: You will receive an email confirmation once your refund is completed.
Store Credit: If a refund to the original payment method is not possible, store credit will be added to your account immediately after processing.

Detailed Return Policy Breakdown

Quince’s return policy has some specific rules depending on the type of item you are returning. Let’s break these down.

Standard Return Policy

365 Days: You have one year to return most items.
Original Condition: Items must be returned unworn, unwashed, undamaged, and unaltered. Bedding can be returned even if used.
Original Packaging: Include all tags and boxes.

Special Conditions for Specific Items

Bedding: Can be returned even if used but must be within 365 days.
Jewelry: Jewelry with natural or lab-grown diamonds 0.50 carats or larger must include the original certificate.
Underwear: For hygienic reasons, underwear can only be returned if it has the original tags and packaging and has not been worn (except for trying on over your own underwear).
Final Sale Items: Items marked as final sale cannot be returned.
Customized Items: Personalized items, such as those with initials or zodiac signs, cannot be returned.
Holiday Decor: Must be returned by December 23rd.
Special Items: Rugs, mirrors, wall art, and made-to-order items are subject to a $35 restocking fee.

Payment Method Specifics

Original Payment Method: Refunds are issued to the original payment method. If this is not possible, store credit will be issued.
PayPal and Afterpay: These payment methods have their own refund policies (180 days for PayPal, 120 days for Afterpay). Refunds beyond these periods will be issued as store credit.

Tips for a Smooth Return Experience

Here are some tips to ensure your return process goes smoothly:

Check the Condition: Make sure the item is in its original condition before returning.
Keep the Packaging: Always keep the original packaging until you’re sure you want to keep the item.
Use the Provided Label: Using the return label provided by Quince makes the process smoother and ensures you can track the return.
Contact Customer Service: If you have any issues, don’t hesitate to reach out to Quince’s customer service for help.

Contacting Quince

If you have any questions or need further assistance, you can contact Quince’s customer service:

Email: care@onequince.com
Website: Visit the Quince website and log into your account for more options.

If you have any more questions about the returns, you can visit Quince return policy on their website.

Customer feedback on Quince returns policy

Customer feedback on Quince’s return policy from Reddit reveals a mix of experiences, primarily focusing on the ease of the return process and the time it takes to receive refunds. Here’s a summary of what USA customers are saying:

Positive Experiences

User-Friendly Process: Many users find the return process straightforward. One user mentioned that returning items is easy, requiring just a few clicks online to generate a return label2. Another noted that they received a return slip via email, which simplified the process further2.
Flexible Return Policy: Quince’s 365-day return policy is frequently praised. Customers appreciate having ample time to decide if they want to keep an item or not5. This extended period allows for thoughtful consideration, especially for clothing purchases.
Customer Service: Some users reported positive interactions with customer service. One individual shared that despite being outside the usual timeframe for reporting missing items, Quince offered a refund or replacement without hassle
Convenient Drop-off Options: A few customers mentioned that Quince partners with Happy Returns at various locations, allowing for convenient drop-offs and potentially quicker refunds2.

Negative Experiences

Slow Refunds: Several users expressed frustration with the time it takes to process refunds. While Quince states that refunds can take up to 5 business days after receiving the return, some customers reported waiting much longer, particularly when compared to faster processes from other retailers like Amazon3 5.
Issues with Multiple Items: A user mentioned that when returning multiple items in one package, only one was acknowledged by Quince, leading to confusion and delays in processing their refund3. This suggests potential issues in tracking returns when multiple items are involved.
Changes in Return Procedures: Some users noted changes in how returns are processed, such as no longer providing QR codes for returns at post offices. This has led to concerns about delays in refunds due to the new requirements.
Limited Customer Support: A few comments pointed out that customer support can be lacking, with no live representatives available for immediate assistance7. This can make resolving issues more challenging for customers.

Overall, while many customers appreciate Quince’s generous return policy and find the process manageable, there are notable concerns regarding refund speed and customer service responsiveness. The feedback suggests that while returning items is generally easy, improvements could be made in processing times and support availability to enhance customer satisfaction further.

Citations:
[1] https://www.quince.com/shipping-returns
[2] https://www.reddit.com/r/fashionwomens35/comments/1ete7n2/are_returns_to_quince_super_strict/
[3] https://www.reddit.com/r/capsulewardrobe/comments/1hh5cdi/quinces_return_process_is_terrible/
[4] https://www.reddit.com/r/handbags/comments/16g415r/quince_shipping_is_shit/
[5] https://www.reddit.com/r/HerOneBag/comments/1b2lhdx/is_quince_legit/
[6] https://www.reddit.com/r/capsulewardrobe/comments/1c6d8ho/quince_a_review_aka_why_i_will_no_longer_be/
[7] https://www.reddit.com/r/ethicalfashion/comments/16yrdga/has_anyone_tried_the_brand_quince/
[8] https://www.reddit.com/r/craftsnark/comments/1fv9611/quince_and_co_customer_service_issues/

FAQs

Here are some common questions and answers about Quince’s return policy:

How Do I Start a Return?

– Log into your account.
– Go to My Orders > My Orders & Returns.
– Select the items you want to return.
– Process the return and get a shipping label.

How Long Does It Take for My Return to Process?

– Once your return is received, it can take up to 5 business days to process.
– After processing, you will receive a refund notification via email.
– The refund will show up on your credit card in a few days.

Can I Exchange an Item?

Yes, exchanges are possible. Once your return is in transit, Quince will process the exchange. Follow the same steps as a return to initiate an exchange.

What If My Original Payment Method is No Longer Valid?

Quince can only refund to the original payment method. If this is not possible, store credit will be issued instead.

Do You Offer Gift Returns?

Yes, gift returns for store credit are available. Contact customer service at care@onequince.com with the order details to start a gift return.

Are There Any Items That Cannot Be Returned?

– Final Sale Items: Cannot be returned or refunded.
– Customized Items: These include items with initials, zodiac signs, or logos.
– Holiday Decor: Must be returned by December 23rd.
– Special Items: Rugs, mirrors, wall art, and made-to-order items have specific return conditions.

Summary

Returning items to Quince is straightforward and customer-friendly. By following the steps outlined in this guide, you can ensure a smooth and hassle-free return process. Whether you’re seeking a refund or an exchange, Quince’s policy is designed to make things easy for you.

Happy shopping and happy returning!

Quince Return Policy: Easy Returns in 365 days