Quince Return Policy: Easy Returns in 365 days
Quince return policy made simple! Find out what you can return, how to start the process, and get your refunds quickly with our easy-to-follow guide.
Quince is a popular online brand that offers high-quality clothing, bedding, accessories, and home goods at affordable prices. Their products are simple, stylish, and made to last.
If you shop with Quince and need to return something, it’s important to know how their return policy works. This guide explains the Quince return policy in simple words.
Overview of Quince Return Policy
| Return Window | 365 days from purchase (exceptions apply) |
|---|---|
| Return Condition | Items must be unworn, unwashed (except bedding), with original packaging and tags. |
| Bedding | Can be returned even if washed or used, within 365 days. |
| Engagement Rings | Return within 60 days only. |
| Furniture | Return within 7 days of delivery; 15% restocking fee. |
| Wall Art | Return within 30 days of delivery; 15% restocking fee. |
| Rugs, Mirrors, Made-to-Order (non-furniture) | $35 restocking fee. |
| Customized, Limited Edition, Final Sale Items | Cannot be returned or exchanged. |
| Refund Time for Store Credit | Up to 5 business days after return is received by carrier. |
| Refund Time for Original Payment | Up to 15 business days after item reaches warehouse. |
| Return Method | Online through Quince account. |
General Return Policy
- You can return most items within 365 days of purchase.
- Items must be unworn, unwashed, undamaged, and in original packaging with tags.
- Bedding items can be returned even if they have been used or washed.
- Jewelry with diamonds (0.50 carat or larger) must include the original certificate.
- Make sure your payment method allows refunds within 365 days. If not, you’ll get store credit instead.
- If your payment method has a shorter refund period, you’ll get store credit:
- PayPal: 180 days
- Afterpay: 120 days
- Amazon Pay: 90 days
- The return policy that was active at the time of your purchase is the one that applies to your order.
Special Return Conditions
1. Jewelry
- Must return with original certificates for diamond pieces (0.50ct or larger).
2. Engagement Rings
- Can only be returned within 60 days of purchase.
3. Furniture
- Must be returned within 7 days of receipt.
- Furniture must be in like-new condition.
- A 15% restocking fee applies.
- Contact furniture@onequince.com to start a return.
4. Wall Art
- Must be returned within 30 days.
- Items must be in like-new condition.
- A 15% restocking fee applies.
5. Rugs, Mirrors, and Made-to-Order Items (Non-Furniture)
- Subject to a $35 restocking fee.
6. Holiday Décor
- Return must be started and postmarked by December 23.
- Artificial Christmas trees will have a $25 restocking fee.
7. Final Sale, Customized, and Limited Edition Items
- These cannot be returned or exchanged.
- Includes jewelry with initials or zodiac signs.
- Gold bars are also final sale and not returnable,
8. B2B Orders (Bulk Orders)
- Custom items are not returnable.
- Only up to 10% of non-custom bulk items can be returned.
How to make returns
Quince Returns are straightforward. Here’s a detailed guide to help you through each step.
1. Start the Return Process
- Log in to your Quince account.
- Click My Orders.
- Find the order and click Return or Replace Items.
- Select items to return.
- Provide reason for return, product quality rating, fit rating, and comments.
- Submit your return.
- Choose your return option (refund or exchange).
- You will receive a confirmation email with a prepaid shipping label.
- You can also access your return label in your account under My Orders & Returns.
2. Prepare Your Package
Properly preparing your package ensures a smooth return process:
- Include All Parts: Make sure to include all original packaging, tags, and boxes with your return.
- Pack Securely: Place the items securely in a box to prevent damage during shipping.
- Attach the Label: Attach the provided shipping label to your package.
3. Send It Back
After preparing your package, it’s time to send it back:
- Drop Off: Take the package to the nearest shipping carrier location specified in your return label instructions.
- Track Your Return: Keep the tracking number to monitor your return’s progress.
Refund Process
- Store Credit: Processed within 5 business days after the carrier receives and weighs your return.
- Original Payment Method: Processed up to 15 business days after the item is restocked in the warehouse.
- Jewelry: Refunds are processed 4-5 business days after the return is received.
Important Notes
- Once a refund is initiated, you will receive an email.
- It may take a few days for the refund to appear in your bank or credit card account.
- If you used PayPal, Afterpay, or Amazon Pay and the return period (180 days for PayPal, 120 days for Afterpay) for those services has passed, you will receive store credit instead.
Lost or Missing Packages
- If your package is marked delivered but you didn’t receive it, wait 72 hours.
- Check with neighbors or nearby mailboxes.
- If not found, email care@onequince.com.
- Report missing packages within 1 week of expected delivery.
- If reported after 1 week, you may need to file a claim with the carrier.
Exceptions
- Final Sale Promotions: No returns, refunds, or exchanges.
- Gold Bars: Not returnable.
- Custom Logos or Private Labels: Cannot be returned.
- Restocking Fees: $35 for rugs, mirrors, made-to-order items; $25 for Christmas trees; 15% for furniture and wall art.
Tips for a Smooth Return Experience
Here are some tips to ensure your return process goes smoothly:
- Check the Condition: Make sure the item is in its original condition before returning.
- Keep the Packaging: Always keep the original packaging until you’re sure you want to keep the item.
- Use the Provided Label: Using the return label provided by Quince makes the process smoother and ensures you can track the return.
- Contact Customer Service: If you have any issues, don’t hesitate to reach out to Quince’s customer service for help.
Contacting Quince
- Chat: Daily from 8 AM to 8 PM EST.
- Text: +1 913-675-2981 (Daily, 8 AM to 8 PM EST).
- Callback Request: Monday-Saturday, 9 AM to 6 PM EST at +1 913-675-2981.
- Email: care@onequince.com.
If you have any more questions about the returns, you can visit the return policy on their website.
Common Questions
Final Thoughts
Quince offers a very generous 365-day return policy for most items, with a few simple rules and exceptions. Whether you need to return clothing, bedding, jewelry, or home goods, following their clear process will make it easy. If you have any doubts, their friendly customer service team is always ready.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Quince website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Quince Customer Service directly is the best resource.
