Pottery Barn Return Policy: A Complete Guide
Pottery Barn return policy simplified! See return deadlines, refund methods, and how to return gifts or online orders hassle-free.
Shopping at Pottery Barn? Wondering how their return policy works? Don’t worry! This guide will explain everything in simple terms.
Pottery Barn Return Policy Overview
Here is a quick summary of their return policy:
| Return Policy | Details |
|---|---|
| Standard Return Window | 30 days from receiving the order |
| Quick Ship Upholstery | 7 days from receiving the order |
| Registry Returns | 90 days after the event or purchase date |
| Required for Returns | Original receipt or gift receipt |
| Refund Method | Original payment method or store credit (for gift returns) |
| Final Sale Items | Cannot be returned (prices ending in .97, .98, or .99) |
| Custom Orders | Not eligible for returns |
| Delivery Fees | Non-refundable |
| Return Options | UPS drop-off, in-store return, or by phone for furniture |
How to Return an Item to Pottery Barn
You have three ways to return an item:
1. Return to a UPS Drop-off Location
- Start the return process online.
- Enter your order number and the billing postal code. It can be seen on the packing slip or shipping label as shown in the below screenshot
- Print the UPS shipping label.
- Pack the item securely in the original box.
- Drop it off at a UPS location.
🚨 Note: You may have to pay return shipping costs depending on the reason for the return.
2. Return by Phone (For Furniture Items)
- Call Pottery Barn Customer Care at 1.888.779.5176
- Schedule a return pickup for your furniture.
- Return shipping fees may apply.
3. Return to a Pottery Barn Store
- Only available for non-furniture items.
- Bring the item along with your original or gift receipt to Pottery barn Store.
- Get a refund in the original payment method or store credit (for gift returns).
Items That Cannot Be Returned
Some items are not eligible for return or exchange. These include:
- Items without an original or gift receipt.
- Monogrammed items.
- Mattresses.
- Gift cards.
- Made-to-order items (custom furniture, rugs, faucets, and shower sets).
- Final sale items (ending in .97, .98, or .99).
- Items damaged due to normal wear and tear.
Gift Returns
If you received a gift from Pottery Barn and need to return it, follow these steps:
- Start the return process online.
- Enter the Name, Order Number, and Postal Code exactly as they appear on the packing slip.
- If you do not have the order number, call 1-888-779-5176 for assistance.
- Customer service is available 7 days a week from 5:00 AM – 9:00 PM (PST).
- Gift returns are refunded as store credit.
Registry Returns
If you received a Pottery Barn registry gift, you can return or exchange it within 90 days of your event or purchase date, whichever is later.
Refund Policy
- Returns with an Original Receipt → Refund to the original payment method.
- Returns with a Gift Receipt → Store credit for the gift amount.
- Cash/Check Refunds Over $100 → Issued as a company check (takes 14 business days).
- Returns Over $10,000 → $10,000 issued in-store as credit; remaining amount mailed as a merchandise credit card.
- Delivery Fees → Non-refundable.
- Price Adjustments → Not available on prior purchases.
International Returns
- Online returns are only available for U.S. orders.
- For international returns, contact Pottery Barn International Customer Service at +800-1500222 or Email them at international@potterybarn.com. Canada customers can call at 1.855.860.1079.
- Refunds are processed in the original purchase currency via Borderfree.
- Gift cards, monogrammed items, personalized items, special orders, and final sale items cannot be returned.
- Some large items and hazardous materials may not be eligible for international shipping or returns.
Contact Information
- General Customer Service: 1-888-779-5176
- Wedding & Gift Registry Support: 1-888-779-5176
- International Customer Support: For Canadian customers 1.855.860.1079 and from all other countries +800-1500222 | Email: international@potterybarn.com
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Pottery Barn offers a 30-day return window for most items, with exceptions for Quick Ship Upholstery (7 days) and registry gifts (90 days). Always keep your receipt, as returns without it are not accepted. Be sure to check whether your item is eligible for return before starting the process.
Need more details? Contact Pottery Barn Customer Support for assistance!
