Play It Again Sports Return Policy: Simplified
Play It Again Sports return policy made easy! Find out how to return your sports gear with our straightforward guide.
Play It Again Sports is a popular destination for shoppers seeking both new and quality used sports equipment. As a franchise network with independently owned stores, Play It Again Sports offers flexible options for buying, selling, and trading gear.
However, understanding Play it again Sports return policy is crucial before making a purchase, especially when shopping online.
Play It Again Sports Return Policy Overview
| Aspect | Details |
|---|---|
| Return Time Frame | Contact store within 7 days of delivery for online orders |
| Return Conditions | Must include all original contents, packing materials, accessories, manuals, documentation |
| Return Process | Contact originating store for authorization and instructions |
| Refunds | Product price refunded after store receives item; shipping refunded only if item damaged |
| Return Shipping | Customer pays return shipping unless item was damaged in shipment |
| In-Store Policy | Varies by location; check your receipt or contact store directly |
| Exchanges | Allowed after returned item is received by store |
Note: This policy applies to online purchases. In-store return policies are determined by each individual franchise location.
Return Time Frame
For online purchases, you must contact the originating Play It Again Sports store within 7 days of delivery to request a return authorization. The store’s contact information is provided in your order confirmation email and shipment documents.
Conditions for Returns
All returned products must include:
- The original contents of the shipment
- Packing materials
- Accessories
- Manuals
- Any related documentation
Returns that do not meet these requirements may not be accepted.
Process of Return or Exchange
- Contact the Store: If you’re not happy with your online purchase, reach out to the store where you made your purchase within 7 days of delivery to obtain return authorization instructions.
- Ship the Item: Return the item to the originating store. The customer is responsible for all return shipping costs unless the product was damaged during shipment.
- Inspection: The store will inspect the returned item to ensure all original materials are included.
- Refund or Exchange: Once the store receives and verifies the return, they will issue a refund or process an exchange.
Refunds
- Refunds are for the product price only; original shipping charges are non-refundable unless the item was damaged during shipment.
- Refunds or exchanges are processed only after the originating store receives and inspects the returned item.
- Include Everything: Make sure to include all original packaging, accessories, manuals, and any other items that came with your product.
In-Store Return Policy
The return policy for in-store purchases can vary by location. Let’s look at the Ocean Side Store return policy.
Ocean Side Store Return Policy
General Returns:
- 60 Days: You can return any item within 60 days if it is in the same condition as when you bought it.
- Return Shipping: You need to pay for the return shipping costs.
New Items Returned as Used:
- Reduced Refund: If you return a new item that looks used, you will get a reduced refund based on the item’s condition, or the item will be sent back to you at your expense.
Reporting Issues:
- Within 48 Hours: Report any problems with your order within 48 hours of receiving it by email or phone.
Incorrect Shipping Information:
- Customer Responsibility: If you provided the wrong shipping address, the store will not honor the return.
Broken Items:
- Replacements: If your item arrives broken, the store will replace it. If they don’t have a replacement, they might offer a similar item and will contact you before doing so.
Delivery Issues
- UPS and USPS: The store relies on these services for delivery. If there are delivery issues, the store is not responsible.
Contacting Play It Again Sports
You may contact Customer Care with your query at pias-corporate-operations@playitagainsports.com .
Common Questions
Summary
Play It Again Sports provides a straightforward return policy for online purchases, emphasizing prompt communication (within 7 days), original packaging, and store-specific handling.
For in-store purchases, return and refund policies may differ, so always check with your local store or review your receipt for details.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Play It Again Sports website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Play It Again Sports Customer Service directly is the best resource.
