Peppermayo Return Policy Explained (For U.S. Shoppers)
Peppermayo return policy explained in simple language. Learn how to return items, handle shipping fees, and what items can’t be returned.
Peppermayo is an Australian-based online fashion brand known for its trendy clothing, accessories, and lifestyle products. If you’re shopping from the U.S. and need to make a return, this guide will walk you through the process in the simplest way possible—no complicated terms, no guessing games.
Peppermayo Return Policy Overview
| Policy Feature | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Item Condition | Unworn, unwashed, tags on, no odors or stains, in original packaging |
| Return Methods | Mail only via online returns portal |
| Return Shipping Fees (U.S.) | $5 for exchange or store credit $13.50 for refunds |
| Free Returns? | No |
| Refund Timeline | 1–3 business days after item is delivered to U.S. depot |
| Non-Returnable Items | Sale items, cosmetics, hair products, underwear, earrings, masks, gift cards |
| Where to Start a Return | Peppermayo U.S. Returns Portal |
What Can Be Returned?
You can return your items for a refund, exchange, or store credit if:
- It’s a full-priced item (even if you used a discount code).
- It was delivered within the past 30 days.
- It’s unworn, unwashed, and has the original tags and packaging.
- It doesn’t smell like perfume, deodorant, or detergent.
- It has no makeup or fake tan marks.
- If it’s shoes, they must be in the original shoebox (don’t stick the label directly on the box).
- Swimwear must still have the hygiene seal intact.
- You must book your return using their online returns portal—no exceptions.
What Can’t Be Returned?
Even if it’s brand new, the following items cannot be returned or exchanged:
- Sale items (anything over 40% off, marked with a red crossed-out price, or found in the “Sale” tab)
- Cosmetics
- Hair products
- Underwear
- Earrings
- Face masks
- Gift cards
If you believe any of these arrived damaged or defective, you should still reach out to them—they’ll help fix it.
How Much Does It Cost to Return Items?
Here’s what you’ll pay for different return options from the U.S.:
- Exchange or Store Credit: $5.00 return shipping fee (deducted)
- Refund: $13.50 return shipping fee (deducted from your refund)
- Original delivery fees: Not refunded
Returns must be sent using Peppermayo’s return portal, and they’ll email you a prepaid label.
When Will I Get My Refund or Credit?
U.S. Return Timelines:
- Exchange or Store Credit: Processed as soon as your return is in transit (scanned by the post office).
- Refund: Processed once your return is delivered to their U.S. depot in Los Angeles.
- After delivery, it can take 1–3 business days for the money to hit your original payment method.
- Please allow up to 21 days for the package to reach their depot.
Pro Tip: Want your exchange item shipped out faster? Choose an exchange, and they’ll send the replacement as soon as the package starts moving.
How to Start a Return in 3 Easy Steps
Returning to Peppermayo from the U.S. is pretty simple. Just follow these steps:
Step 1: Go Online
- Visit: Start a Return
- Enter entering your order number and email address as shown in the screenshot below
- Pick what you want: Exchange, Store Credit, or Refund.
- Follow the steps and download your return label.
Step 2: Pack It Properly
- Place the item(s) in their original packaging with tags still on.
- Don’t forget to include the shoebox if you’re returning shoes.
- Cover any old shipping labels with your new return label.
Step 3: Drop It Off
- Drop your return at any Post Office or post box.
- You’ll get updates as the package moves through the system.
How to Contact Peppermayo for Help
If you’re stuck or have questions, here’s how you can reach them:
Live Chat
Click the chat icon on the bottom right of the Peppermayo website during business hours.
Send your questions to: hello@peppermayo.com
Phone
Call: (240) 898-4309 (Local U.S. call charges may apply)
Opening Hours
(Monday to Friday) 9:00 AM – 5:00 PM (AEST – Australian time)
Note: They’re closed on public holidays.
Pro Tips for Hassle-Free Returns
From one online shopper to another, here are some smart moves:
- Don’t toss the packaging right away. You’ll need it if you want to return anything.
- Avoid perfumes, lotions, or makeup when trying clothes on. You don’t want to risk stains or smells.
- Pick store credit if you’re unsure. It costs less to return and gets processed faster.
- Take a photo before dropping off your return. It’s proof in case the package goes missing.
- Need a new size fast? Choose the exchange option—they’ll ship the new item before they even get your return.
If you have any other query regarding Return and Exchange, you may visit the returns page on Peppermayo’s website.
Common Questions
Wrapping Up
Peppermayo makes returning items from the U.S. fairly easy—just keep an eye on the 30-day window and be sure your items are in perfect condition. While returns aren’t free, their quick processing and flexible options (like exchanges and store credits sent as soon as your return is scanned) make up for it.
If you need help, their live chat and email support are there to make the process smooth.
Happy shopping—and even happier returning (if you need to)!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Peppermayo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Peppermayo Customer Service directly is the best resource.
