Nordstrom Return Policy: Easy returns with No Time Limit

Nordstrom is known for its customer-friendly return policy. Unlike many stores that have strict rules, Nordstrom takes a more flexible approach, aiming to make customers happy with every purchase. This article will cover everything you need to know about Nordstrom return policy, so you feel confident when shopping.

Let’s get started!

Key Points of Nordstrom Return Policy

• No Time Limit for Returns: You can return items at any time to Nordstrom.
• Case-by-Case Handling: Returns are managed individually to ensure customer satisfaction.
• Refunds to Original Payment Method: Refunds are applied to the payment method used during purchase.
• Nordstrom Gift Card: If no proof of purchase is available, you may get a refund on a Nordstrom gift card.
• No Restocking Fees: There are no fees when returning items.
• Return Without a Receipt: Nordstrom may still accept your return if you don’t have a receipt but might need to ask for identification.
• Digital and In-Store Returns: You can return items either by mail or in-store.

How Nordstrom Handles Returns

Nordstrom’s goal is to keep its customers happy, so they handle returns in a flexible way. Their approach is all about fairness: they want to be fair to customers, and they ask customers to be fair in return. Here’s how their system works:

• Case-by-Case Basis: This means that each return is treated differently based on the situation. Sometimes, they may accept a return without much question, while at other times, they might be stricter.
• Refund to Original Payment Method: When you return an item, Nordstrom will refund the money to the same method you used to pay for it. If you paid with a credit card, you’ll get a credit back on that card.
• No Receipt? No Problem!: If you don’t have your receipt, Nordstrom will still try to help. They might ask for some personal information, and if they decide to approve the return, you’ll get the refund on a Nordstrom gift card.

How to Make a Return at Nordstrom

Nordstrom makes it easy to return items. Whether you want to send it back by mail or return it to a store, here’s how you can do it.

1. Return by Mail

• Step 1: Visit the Returns page on Nordstrom website.
• Step 2: Enter your order number and ZIP code as shown in the screenshot below. You can find the order number in your email confirmation or on your packing slip.

• Step 3: Follow the steps to print a prepaid return shipping label at home.
• Step 4: Don’t have a printer? No problem! Show your QR code at a USPS or FedEx location, and they will print a label for you.
• Step 5: Pack your item, attach the label, and drop it off at the nearest USPS or FedEx location.
• Processing Time: It usually takes 8-12 business days for your return to be processed. After that, you should receive your refund in about 3-5 business days.

2. Return in Store

• Step 1: Simply take your item to any Nordstrom store.
• Step 2: Head to a register and ask for assistance with your return. This is the fastest way to get your refund.

Bonus Tip: You can also return eligible items purchased from Nordstrom.com at Nordstrom Rack locations.

Special Cases for Returns

Certain items have special return conditions, such as designer goods and fine jewelry. Here’s a breakdown of the exceptions you should be aware of.

Balsam Hill Items

• Returns must be made within 30 days or before December 25, whichever comes first.
• These items cannot be returned to stores. You’ll need to call Nordstrom’s customer service for help with returns.

Casper Beds

• For Casper bed returns, you’ll need to contact Nordstrom’s customer service.

Fine Jewelry

• Fine jewelry has a different process. You should follow the return instructions included in your shipment.
• When returning fine jewelry by mail, make sure to insure the package for the value of the item.
• You can also return fine jewelry at Nordstrom stores that have a Fine Jewelry department. Remember to bring your packing slip and the card you used to buy the item.

Refunds

Nordstrom ensures that refunds are quick and easy. Here’s how their refund process works:

• Refund to Original Payment: Whether you paid with a credit card, PayPal, or Nordstrom Note, Nordstrom will refund your purchase to the same method you used.
• No Gift Receipt?: If you don’t have a gift receipt, don’t worry. Nordstrom will still do its best to help. If they choose to process your return, you’ll get a refund on a Nordstrom gift card.
• Refund Processing Time:
  • If you return an item by mail, you’ll get your refund within 5-7 business days of Nordstrom receiving the package.
  • If you return in-store, the refund process is faster, and you’ll see the money returned to your account in just a few days.
• Shipping Fees: Unfortunately, Nordstrom cannot refund any shipping charges.

Nordstrom Rack Returns

Nordstrom Rack, which is Nordstrom’s outlet store, has its own return policy. You can’t return all items from Nordstrom.com to Nordstrom Rack, but some are eligible.

• What Can’t Be Returned to Nordstrom Rack:
  • Fine jewelry
  • Designer goods
  • Items from Nordstrom Marketplace

To be sure, check the Nordstrom Rack return policy on Paperbeez.com before heading to the store.

FAQs About Nordstrom Return Policy

If you have any more questions about the returns, you can visit Nordstrom return policy on their website.

Contacting Nordstrom Customer Support

If you ever have questions or need help with a return, Nordstrom’s customer service is available 24/7. You can contact them through the following ways:

• Phone (U.S.): 1.888.282.6060
• Phone (International): 1.319.846.4140
• Chat: Visit the Nordstrom website and use their live chat option.

Nordstrom’s return policy is designed to be flexible, making it easy for customers to return or exchange items. Whether you’re sending something back by mail or returning it in-store, Nordstrom will always try to make the process as smooth as possible.

Now that you know the ins and outs of Nordstrom return policy, you can shop with confidence!