New Balance Return Policy: Easy returns and exchange

Shopping with New Balance is exciting, but sometimes you might need to return an item. Understanding the New Balance return policy can save you time and ensure a smooth process.

This guide will help you navigate the return policy easily, so you know exactly what to do if you need to return something.

New Balance Return Policy Overview

Return Window: You have 45 days from the purchase date to return items.
Condition: Items must be in new condition, just as you received them. This means:
- No signs of wear or damage.
- All original tags and packaging.
Non-Returnable Items: Some items are marked as non-returnable, such as personalized or final sale items, and cannot be returned.

Extended Holiday Returns

For purchases made between now and December 22, 2024, you can return them until January 31, 2025, if you’re not fully satisfied.

How to return items

New Balance offers two main ways to return items: returning to a store and shipping the return.

Return to a Store

Where: Visit any New Balance or New Balance Factory Store.
What You Need: Bring the items along with the packing slip or your order confirmation email.
Cost: In-store returns are free.
Refund: You will receive your refund immediately at the store.

Ship Your Return

Returns Portal: Start your return by visiting the returns portal on New Balance website.
Order Details: Enter the Order Number and Shipping Zip Code as shown in the below screenshot to generate a return label.

Print the return label.
Pack your items securely and attach the label.
Ship the package back to New Balance.

Important Note:

Members: Returns are free for members of the New Balance program.
Non-Members: A $5 restocking fee may apply.
Refund Time: Allow up to 14 days after New Balance receives your package for the refund to be processed.

Exchanges

New Balance does not offer direct exchanges for online orders.

Steps:

Start the Return Process: Begin the return process for the item you want to exchange.
Place a New Order: Order the replacement item separately.
In-Store Option: Visit a New Balance or New Balance Factory Store to shop for a replacement item if available.

Refunds

Shipped Returns

Instant Refund: Opt for an instant refund upon the package being scanned by UPS.
Delayed Refund: If you do not opt for an instant refund, allow up to 14 days after New Balance receives your package for the refund.
Restocking Fee: Non-member returns are subject to a $5 restocking fee.

In-Store Returns

Immediate Refund: You will receive an immediate refund for in-store returns.
Cost: In-store returns are always free.

Gift Returns

Gift Card: Contact Customer Care to receive an electronic Gift Card for the value of your return.
Original Payment Refund: Start a return to receive a refund to the original payment method.
In-Store: Gifts can be returned in-store for a Gift Card.

Contact Us

If you have any questions or need assistance, New Balance customer service is there to help.

Customer Service Hours

Monday-Friday: 9am-9pm EST
Saturday-Sunday: 9am-6pm EST

How to Reach Customer Care

Live Chat: Use the chat bubble below to start a live chat with their customer service agents.
Phone: Call at 800-595-9138 to speak directly with an agent.

Whether you have questions about returns, orders, or any other concerns, their team is ready to assist you during service hours.

FAQs

Can I return a New Balance Store purchase online?

No, return labels cannot be generated for in-store purchases. Items purchased at a store can be returned to any New Balance or New Balance Factory Store.

How do I get a discount on my new order if I had a discount on my return order?

If the discount for your original order has expired, contact Customer Care to have the discount applied to your new order. Some single-use coupons cannot be reissued or applied to additional orders.

How do I make a return if I live in Alaska, Hawaii, Guam, Puerto Rico, or another U.S. Territory?

To get a prepaid USPS label for these areas, start the return process online.

Can I return a New Balance item purchased from another retailer to New Balance?

No, items purchased from other retailers must be returned to the original purchase location.

How do I make a return if I have an APO/FPO address?

To get a prepaid USPS label for APO/FPO addresses, start the return process online.

How will refunds be processed if the purchasing account or card is closed?

If the bank account or credit card used for payment is no longer active, refunds will be credited to an eGift Card.

What happens if I accidentally return the wrong item to New Balance?

New Balance is not responsible for items returned by mistake and does not have the ability to send the item back to you.

Summary

Returning items to New Balance is easy and hassle-free. Whether you prefer returning items to a store or shipping them back, you have options. Remember to return items within 45 days and ensure they are in new condition

For more help, visit the Return Policy New Balance on their website or contact their Customer Care team.

Happy shopping!

New Balance Return Policy: Easy returns and exchange