Ncase Return Policy: A Simple Guide

When shopping online, it’s important to understand a store’s return policy. If something doesn’t work out, knowing how to return it can save time and frustration.

Ncase has a clear return policy, but there are some important rules you need to follow. In this guide, we will break it down step by step so that you know exactly what to do if you need to return a product.

Ncase Return Policy Overview

The table below provides a quick summary of their return policy:

How to Be Eligible for a Return

To return an item, it must meet these conditions:

• The item must be unused.
• It should be in its original packaging.
• You must provide a receipt or proof of purchase.

If these conditions are not met, Ncase may reject your return request.

Returning a Damaged or Defective Product

Sometimes, products arrive with damage or defects. If this happens, you must act quickly:

1. Inspect your item upon arrival to check for any damage or incorrect items.
2. Report the issue immediately through Chat Support on the Ncase website.
3. Provide necessary details, including:
   • Order number
   • Description of the issue
   • Photos or short videos of the defect

This helps Ncase review the issue and find a solution faster.

Items That Cannot Be Returned

Not all items are eligible for return. You cannot return:

• Used items (must be in original condition).
• Custom-made or personalized products.
• Sale items (discounted products are final sale).

If you are unsure whether your item is eligible for return, contact Ncase’s support team.

Steps on how to Return an Item

Follow these steps to return an item to Ncase:

1. Contact Chat Support on the Ncase website to start your return request.
2. Wait for Return Instructions – Each order is shipped from a different location, so Ncase will provide the correct return address.
3. Prepare Your Package – Make sure the item is in its original packaging.
4. Include Required Information:
   • Order number
   • Description of the item
   • Reason for return
   • Photos or videos (if applicable)
5. Ship the Item – If approved, you will receive a return label (for U.S. orders only). International customers must arrange their own return shipping.
6. Wait for Processing – Once Ncase receives and inspects the item, they will notify you of the refund status.

⚠️ Important: Items returned without approval will not be accepted.

Exchange

Ncase does not offer direct exchanges. Instead, you need to:

1. Follow the return process for your original item.
2. Place a new order for the product you want.

Special Return Policy for European Union (EU) Customers

If you are in the EU, you have a 14-day “cooling-off period.” This means you can return an item within 14 days without giving a reason. The item must still be unused and in its original packaging. Proof of purchase is required.

Refund

Once your return is approved and received, Ncase will process your refund. Here’s how it works:

• Refunds are sent to your original payment method within 5-10 business days.
• Payment processing fees (usually less than 5%) are non-refundable due to Shopify’s policy.
• Shipping costs are non-refundable.
• If more than 15 business days pass and you haven’t received your refund, contact Ncase through Chat Support.

Cancellation Policy

If you cancel an order after it has shipped, there is a 15% processing fee. If you paid in a currency other than USD, foreign exchange fees may apply.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Final Thoughts

Ncase return policy is simple, but it’s important to follow the rules carefully. Always keep your items unused, in original packaging, and request returns within 14 days. If you are outside the U.S., remember that you must pay for return shipping.

By following this guide, you can easily return your Ncase products without any trouble. If you have any doubts, don’t hesitate to contact Ncase’s customer support through their website.