Modlily Return Policy: Simplified
When you shop online, it’s important to know what to do if you need to return something. Modlily, a popular online store, has a return policy to help you if you aren’t happy with your purchase.
This guide will explain everything you need to know about Modlily Return Policy in simple, easy-to-understand language.
Modlily Return Policy Overview
- 30-Day Return Period: Return or exchange items within 30 days of delivery.
- One Free Exchange: Get one free exchange for a different size, color, or similar item.
- Non-Refundable Fees: Original shipping and insurance fees aren’t refunded; return shipping fee is deducted from your refund.
- Item Condition: Items must be in original, unworn, and undamaged condition. Swimsuits must have hygiene liners.
- Non-Returnable Items: Certain items like beach blankets and jewelry can’t be returned.
- One-Time Return: Items can only be returned or exchanged once.
Detailed Policy
Here are the key points of Modlily return policy:
- Return Timeframe: You have 30 days from the date you receive your item to decide if you want to return it.
- Free Exchange: You can exchange your item once for free. This means you can choose a different size, color, or even a different item of the same or lower price.
- Non-Refundable Fees: The original shipping and insurance fees you paid are not refundable. If you return an item, the cost of the return shipping label will be deducted from your refund. This fee is at least $9.99, depending on the weight and number of items you’re returning.
- Condition of Items: Items must be in their original condition to be returned. This means they should be undamaged, unstained, and unworn. Swimsuits must have the hygiene liners still attached.
- Non-Returnable Items: Some items can’t be returned due to sanitary reasons. These include beach blankets, swimming rings, sunglasses, jewelry, and hair accessories. Items marked as “No returns or exchanges” on the product page are also final sale and cannot be returned.
- One-Time Return Rule: Each item can only be returned or exchanged once. If you’ve already exchanged an item, you can’t return or exchange it again.
- Return Process: If you need to return an item, you can start the process online by logging into your Modlily account or using the Order Lookup feature if you checked out as a guest.
How to Start a Return
Returning an item to Modlily is simple if you follow these steps:
- Log In or Use Order Lookup: If you have a Modlily account, log in and find the order you want to return. If you checked out as a guest, you can use the Order Lookup feature on their website as shown in the screenshot below
- Follow the Instructions: Once you find your order, click on the return option and follow the step-by-step instructions to get a return label or return address.
- Pack the Items: Carefully pack the items you want to return. Modlily recommends using a shipping mailer bag instead of a cardboard box to avoid processing delays.
- Ship the Package: Print out the return label and drop off the package at your local post office. If you’re using your own shipping method, choose an insured and trackable service to avoid any problems.
Refunds
After Modlily receives your returned package, they will process the return or exchange within 7 working days. Here’s what to expect:
- Refund Time: If you’re getting a refund, it will be issued within 7 business days after Modlily receives your return. The refund will appear in your Modlily wallet, which you can use for future purchases or withdraw to your PayPal or bank account.
- Exchange Process: If you chose to exchange your item, Modlily will send you the new item as soon as they process the return.
If you have any more questions about the returns, you can visit Modlily return policy on their website.
Contact Us
If you have any questions or need help with a return, Modlily’s customer service team is ready to assist you. Here’s how you can reach them:
- Live Chat: For instant support, use the live chat feature on the Modlily website. This is the fastest way to get your questions answered.
- Submit a Ticket: You can submit a support ticket online if you prefer written communication. Modlily’s team will respond to your ticket within one business day.
- Email: For more detailed inquiries, you can send an email to Modlily’s customer service. Expect a response within one business day.
- Social Media: You can also reach out to Modlily via their Facebook Messenger for quick assistance.
No matter which method you choose, Modlily is committed to providing prompt and helpful customer service.
FAQs
Summary
Returning items to Modlily is straightforward if you follow their rules and guidelines. Whether you need a different size or color, or you simply changed your mind, Modlily return policy is designed to help you.
Just remember to act within 30 days, keep the items in their original condition, and use the correct return process to ensure everything goes smoothly.
By following these steps and tips, you can shop at Modlily with confidence, knowing that their return policy has you covered.
