Mew Mews Return Policy: Simplified

Welcome to our guide on Mew Mews return policy. This guide will help you understand how to return or exchange items you buy from Mew Mews. We will break down the steps you need to take, the conditions you need to meet, and answer common questions.

What is Mew Mews?

Mew Mews is a company that makes hand-made items with lots of love and care. But sometimes, things might not be perfect, or you might change your mind about what you bought. That’s where our return policy comes in.

Steps to Return or Exchange Items

If you are not 100% happy with your Mew Mews purchase, you can return or exchange it. Here’s how:

1. Time Limit: You have 7 business days from the day you receive your order to ask for a return or exchange.
2. Contact Us: Send an email to info@mewmews.com or use the return application link on our website.

3. Information Needed: In your email, include
   • Your order number
   • Name of the item(s) you want to return or exchange
   • Reasons for the return or exchange
   • Photos of the item(s) showing the tags attached

Conditions for Returns and Exchanges

To be eligible for a return or exchange, your item must meet these conditions:

• Unworn and in Original Condition: The item should not be worn and must have all original tags attached.
• No Marks or Stains: The item should not have any marks or stains, including makeup or spray tan.
• Hygiene Stickers in Place: For swimwear, hygiene stickers must still be on the item.
• No Odor: The item should not have any odors from deodorant, perfume, body odor, or washing powder.
• Non-Returnable Items: Earrings, press-on nails, necklaces, gloves, and leggings cannot be returned.
• Receipt and Proof of Purchase: You must have a receipt or proof of purchase.

Return Address

When you are ready to return your item, contact us at info@mewmews.com for the full return address. Note that:

• Do Not Send to Waybill Address: Any packages sent to the wrong address will be refused.
• Keep Tracking Information: Always keep the tracking details for your return package.

Refunds and Exchanges

• Gift Card Refund: Once we confirm that the item meets all return conditions, we will email you a gift card. This gift card is valid for 12 months.
• Exchange Process: If you want to exchange for a more expensive item, you need to pay the price difference. If the new item is cheaper, you will get a gift card for the difference.

Dealing with Faulty Items

We try hard to make sure every item is perfect. But if you get a faulty item, here’s what to do:

• Report Faulty Items: Email us within 7 business days of receiving the item.
• Faulty Item Resolution: We can replace the item or give you a gift card of the same value.

Faulty issues include things like:

• Broken holes
• Unsewn seams
• Damaged parts

Mew Mews can handle other faults not listed above.

Important Points to Remember

• Tracking Information: Always keep the tracking information for your return package.
• Shipping Fees: Original shipping fees are not refundable.
• Return Shipping Costs: You are responsible for paying the return or exchange shipping costs. We do not provide shipping labels.
• Final Sale Items: Items on final sale cannot be returned unless they are faulty. Unauthorized returns of final sale items will be refused and sent back to you.

Lost Items

Mew Mews is not responsible for:

• Customs fees or taxes
• Lost or stolen items
• Incorrect shipping information you provide

For contacting Mew Mews customer care you can fill details and your query here.

FAQs

By following this guide, you can easily navigate Mew Mew return policy and ensure a smooth return or exchange process. If you have more questions, feel free to contact us at info@mewmews.com or visit our return application page.

Conclusion

Returning or exchanging items with Mew Mews is simple if you follow the steps and meet the conditions outlined in our return policy. We hope this guide makes the process clear and easy for you.

Thank you for choosing Mew Mews!