Mew Mews Return Policy: Simplified
Your guide to Mew Mews return policy: Fast, simple, and customer-friendly. Start your return process today!
Mew Mews is known for its handmade pieces—cute, stylish, and thoughtfully crafted. But what happens when something doesn’t quite work out? Maybe the fit isn’t right, or you’ve changed your mind. In this post, I’ll break down Mew Mews’ return policy in the simplest way possible so you know exactly what to expect.
Let’s walk through everything—from how long you have to return an item to what counts as a valid return.
Mew Mews Return Policy Overview
Here’s a handy table with the most important details at a glance:
| Policy Feature | Details |
|---|---|
| Return Window | 7 business days from delivery |
| Return Method | Email or Online Return Application |
| Return Shipping Costs | Paid by customer |
| Refund Type | Gift card only (valid for 12 months) |
| Exchanges | Allowed; price differences adjusted with gift card/payment |
| Item Condition | Unworn, no marks/odors, all tags & hygiene stickers (if applicable) |
| Non-Returnable Items | Earrings, press-on nails, necklaces, gloves, leggings, Final Sale items |
| Shipping Fees Refunded? | No |
| Return Label Provided? | No |
Returning or Exchanging with Mew Mews
Mew Mews gives you 7 business days from the day your order was delivered to start a return or exchange. That’s not a lot of time—so as soon as you decide, don’t wait!
How to Start a Return or Exchange
You’ve got two ways to begin:
- Email: Reach out at info@mewmews.com
- Online: Use their Return Application Form as shown in the below screenshot
Here’s what you need to provide:
- Your order number
- The name(s) of the item(s) you’re returning
- The reason for return or exchange
- Photos of the item(s), showing attached tags clearly
Photos are important! Mew Mews uses them to confirm the item hasn’t been worn or tampered with.
They usually respond within 24 hours with next steps.
What Can You Return?
Mew Mews only accepts items if they meet these return conditions:
The item is:
- Unworn and in original condition
- Free of stains or marks (like makeup or spray tan)
- Free of any odors (including deodorant, perfume, body odor, laundry scent)
- With all original tags still attached
- For swimwear: hygiene stickers must still be in place
You must also provide:
- A receipt or proof of purchase
Items You Cannot Return
- Earrings (for hygiene reasons)
- Accessories like press-on nails, necklaces, gloves, and leggings
- Final Sale (clearance) items unless they’re faulty
If an unauthorized item (like a Final Sale item) is returned, it’ll be sent back to you.
Exchange
Want to swap your item for something else? You can!
- If the new item costs more, you’ll need to pay the price difference.
- If the replacement item costs less, Mew Mews will email you a gift card for the leftover amount.
Note: Exchanges follow the same 7-day return request deadline.
Refund Policy: No Cash, Just Store Credit
Mew Mews does not issue cash or card refunds. Once they approve and receive your returned item, they’ll email you a gift card equal to the purchase value. This gift card is:
- Sent to the email address used for the order
- Valid for 12 months
Return Shipping Costs and Address
You’ll need to pay for return shipping. Mew Mews doesn’t offer prepaid return labels.
They don’t list the full return address on the site—so:
- Email them at info@mewmews.com to get the correct return address
- Returns are sent to an address in New Jersey, USA
Do not send items to the waybill address (the one printed on your package). They will refuse it.
Important: Always keep your return’s tracking information in case the package gets lost.
Faulty Items
If something arrives damaged or defective, Mew Mews will help—but you need to act fast.
Email them within 7 business days of delivery with photos showing the problem.
Examples of faults they cover:
- Broken holes
- Unsewn seams
- Torn or damaged parts
They’ll either:
- Ship you a replacement
- Or give you a gift card for the same value
Their team may review and decide on other types of issues not listed here.
Final Sale Items
Final Sale = Final Decision. These items are:
- Last-chance styles
- Clearly marked as Final Sale on the website
- Not returnable or exchangeable, unless defective
Any unauthorized Final Sale item that you send back will be refused and returned to you.
Lost Items
Mew Mews is not responsible for:
- Customs fees or taxes
- Lost or stolen items
- Incorrect shipping information you provide
For contacting Mew Mews customer care you can fill details and your query here.
How to Contact Mew Mews for Help
Need help with your return? You can reach out in two ways:
📧 Email: info@mewmews.com
🌐 Online Form: Contact Page
They usually respond within 24 hours.
Pro Tips for Hassle-Free Returns
Here are a few extra tips to save you time and stress:
- Take photos immediately when opening your package—especially if something looks off.
- Keep original packaging and tags until you’re 100% sure you’re keeping the item.
- Don’t wear the item, even briefly, if you think you might return it.
- Set a return reminder so you don’t miss the 7-day deadline.
- Be detailed but polite when emailing for a return—it helps speed things up.
Common Questions
If you have more questions, feel free to contact us at info@mewmews.com or visit return application page.
Summary
Mew Mews has a short return window and some strict rules—but if you follow the process carefully and act fast, returning or exchanging can be smooth. Just remember, no cash refunds—only store credit. And always double-check those tags before shipping anything back.
If you ever feel unsure, reach out to them right away. They seem responsive and willing to help.
Happy (and smart) shopping!
