Meshki Return Policy: Simplified

Welcome to our guide on the Meshki return policy! If you’re thinking about returning something you bought from Meshki, this article will help you understand how it works. We’ll explain everything step by step using simple language.

What Is the Meshki Return Policy?

Meshki has a return policy that allows you to return items for store credit. This means you won’t get your money back, but you will get credit to buy something else from Meshki. There are some important rules to follow, so let’s break them down.

General Return Requirements

To return an item to Meshki, make sure it meets these conditions:

• Unworn and Original Condition: The item should be in its original condition, which means you haven’t worn it, and all the tags are still attached. This is important because Meshki wants to ensure the returned items can be resold in perfect condition.
• No Marks or Stains: There should be no marks or stains on the item, including makeup or spray tan marks. Meshki checks returned items carefully to ensure they are clean and can be resold.
• Hygiene Stickers: For bodysuits and swimwear, the hygiene stickers should still be in place. This is for hygiene reasons, so make sure the stickers are not removed.
• No Odor: The item should not have any smell, like deodorant, perfume, body odor, or washing powder. Items with any odor cannot be resold, so they will not be accepted.
• Non-returnable Items: Earrings and underwear cannot be returned for hygiene reasons. Make sure to check the item before buying if you are unsure.
• Returns Ribbon: Some styles have a returns ribbon. Make sure this is still attached. This ribbon helps Meshki know that the item has not been worn or used.

How to Return Items in US or Canada

Here’s how you can return an item to Meshki:

1. Use the Return Portal: Go to the return portal on Meshki’s website to book your return. This portal helps you start the return process quickly and easily. The image below shows the portal where you need to enter the Order number and post code or email.

2. Pack Your Item: Pack the item securely and include the receipt or proof of purchase. Make sure the item is safe and cannot be damaged during shipping.
3. Send It Back: Follow the instructions on the return portal to send the item back to Meshki. Use the shipping method suggested by Meshki to ensure your return is processed smoothly.

Store Credit

When you return an item, you will get store credit. Here are some important details:

• Processing Time: It takes about 5-7 business days for Meshki to process your return and issue store credit. Be patient, as the team works hard to process returns as quickly as possible.
• Validity: The store credit is valid for 12 months. You have plenty of time to use it on your next purchase from Meshki.
• Shipping Fees: If you’re returning from the United States or Canada, there is a flat shipping fee of $16.99, which will be deducted from your store credit. For other countries, you will need to arrange shipping through your local postal service.

Faulty Items

If you receive an item that is faulty or damaged, you can get a full refund. Here’s what to do:

1. Notify Meshki: Use the return portal within 14 days of delivery to report the fault. This helps Meshki keep track of faulty items and process your return quickly.
2. Describe the Fault: Select “Arrived defective” in the portal, describe the fault, and upload a picture. This information helps Meshki understand the issue and process your refund.
3. Free Returns Label: Meshki will provide a free returns label for you to send back the faulty item. This means you don’t have to pay for shipping.
4. Refund: Once Meshki receives the faulty item, they will process your refund within 5-7 business days. The refund will be made to your original payment method.

Final Sale Items

Some items are marked as “Final Sale.” These items are not eligible for returns unless they are faulty. If you send back a final sale item without authorization, it will be returned to you. Make sure to check if an item is a final sale before you buy it.

Bridal Returns

If you buy something from the Meshki bridal range, you can return it for a full refund or store credit within 14 days. Make sure the item is unworn and in its original box with the returns ribbon and hanger tag still attached. Bridal items need to be returned in perfect condition to be eligible for a refund or store credit.

Return Policy in other Countries

If you are returning from United Kingdom or Europe, please see here
If you are returning from Australia, New Zealand or Asia, please see here

Contact Meshki

If you have more questions, you can reach Meshki customer care by email at hello@meshki.us. They are available Monday to Friday from 1 am to 6 pm AEST. Feel free to contact them if you need any help with your returns or have any questions about the return policy.

FAQs

In Summary, returning items to Meshki is straightforward if you follow the rules. Always use the return portal, make sure your items are in original condition, and remember that you will receive store credit instead of a refund.

For faulty items, Meshki provides full refunds and free return shipping. If you have any questions, Meshki’s customer care team is ready to help.

Happy shopping!