Menards Return Policy: Simplified

If you’ve ever wandered the aisles of Menards looking for home improvement essentials or snagged a great deal online, you might be wondering: What if I need to return something? Whether you picked up the wrong size, changed your mind, or got a defective item, this guide will break down the Menards return policy in easy-to-understand language.

Let’s walk through everything you need to know to make your return quick and hassle-free.

Quick Overview of Menards Return Policy

Here’s a snapshot of the most important return rules at Menards:

Returning Items with a Receipt (Within 90 Days)

If you have your receipt and it’s been less than 90 days, returning an item is straightforward.

Refund Method Depends on Payment Type:

• Cash purchases: You get a Cash refund
• Debit card: Refunded to your account
• Check (if receipt is less than 6 days): In-store credit
• Check ( if receipt is more than 6 days and if you have no outstanding checks with Menards): Cash refund
• Credit card: Refund to your card
• Purchases made with in-store credit, Gift card or coupon: Refund as in-store credit
• Mixed payments: Refunded in a specific order (Menards® Card, Discover® Card, American Express®, Mastercard®, Visa®, in-store credit/gift card, debit, then cash at the discretion of Menards®).

Tip: Always bring your original payment method when possible.

Returning Items with a Receipt (After 90 Days)

After the 90-day window, you can still make a return, but Menards will only issue in-store credit for the original purchase amount.

No Receipt? Here’s What You Can Do

Don’t panic if you lost your receipt, Menards has a few options:

• Return Receipt Kiosk: Located near the Customer Service Desk. You can print a receipt if the item was bought with a check or credit card.
• Online Lookup: Log in to your Menards account and find your receipt if you used a credit card or check.
• Bring ID: A state ID or driver’s license is required for all no-receipt returns.

If they can’t verify your purchase, Menards may refuse the return.

If they do accept it, the refund will be in-store credit for the lowest price the item was sold for (including discounts).

How to Return an Item (Online or In-Store)

For In-Store Purchases:

• Bring your receipt or order confirmation email.
• Head to the Service Desk at any Menards location.
• Items must be in original condition with all packaging, accessories, and paperwork.

For Online Orders:

• Contact Menards Online Customer Service.
• Return to any store or ship it back.
• Ship the item back (follow their instructions).
• You’ll get your refund in 7–10 days after the warehouse processes it.
• You may need to cover return shipping costs unless the item was damaged or incorrect.

Extra Rules for Online Orders

If you’re returning something you bought online, a few additional rules apply:

• Special Order Items come with a 25% restocking fee.
• You must return the item unused, in the original packaging, and with all accessories and paperwork.
• If you return an item because you changed your mind, not because it’s defective, you’ll be responsible for return shipping.
• Menards will deduct return shipping costs from your refund.
• Original shipping fees and processing charges are non-refundable.

No Returns for Custom-Made Products

Menards does not accept returns or cancellations once these items are in production:

• Custom window treatments
• Custom shutters
• All doors
• Custom windows
• Replacement glass
• Blueprints, renderings
• Custom countertops

Tip: Always double-check your specs before placing an order.

What If My Item Arrived Damaged?

If your item was delivered damaged, you must act fast:

• Contact Menards Online Customer Service within 3 days.
• They’ll help you return the item and get a replacement.

Nationwide Delivery Items:

• If the item arrives visibly damaged, don’t accept it. Refuse the delivery and request a replacement.
• If the damage is hidden (not noticed during delivery), you have 7 days to report it.

For Whirlpool products, contact them directly:

• 1-888-900-7860
• TradeSupport@Whirlpool.com

Installed Items Returns

Already installed your item and it’s faulty? You may not be able to return it in-store, but you’re not out of options.

You’ll need to:

1. Fill out the Installed Product Complaint Form.
2. Mail it with your receipt to:

Menards Installed Product Complaint Department
5101 Menard Drive
Eau Claire, WI 54703

Incomplete forms or missing documents will delay your claim.

Key Exceptions You Should Know

Some items don’t follow the standard return rules. Here’s a breakdown:

1. Gas-Powered Equipment (GP)

Gas-powered products come with extra rules, so read this part carefully before firing up that new snowthrower.

These include:

• Lawnmowers
• Snowthrowers
• Tillers
• Log splitters
• Chipper shredders
• Generators
• Pressure washers

You can return or exchange a gas-powered item within 30 days of purchase only if:

• It has not been used
• It’s still in the original packaging
• It has not been filled with gas
• You have the receipt

If the item has been used or filled with gas, Menards won’t take it back. Instead, you’ll need to bring it to an authorized service center. If the item is out of warranty, you’ll have to pay for the repairs yourself.

2. Service Items (SV)

• Like handheld gas tools or contractor paint sprayers
• Returnable within 30 days if unused
• If it fails within 7 days, you can exchange it
• After that: repair only

3. Special Order Items (SB)

• May be returned at Menards’ discretion
• 25% restocking fee applies

4. Major Appliances (MA)

• Returnable if defective within 7 days
• Returnable if unopened and unused within 30 days
• Past that? Contact the manufacturer for warranty help

5. Bargain Area/Clearance (BA)

• Final Sale – no refunds, exchanges, or credits

6. Opened Herbicides/Pesticides/Aerosols

• Can’t be returned, but may get a store credit
• You keep the opened product

7. Custom-Made Items

• No cancellations or returns after production begins
• Includes custom windows, doors, blinds, countertops, etc.

8. Plant Guarantee (PG)

Got a green thumb… or maybe just wish you did? Menards has your back.

They offer a 1-year guarantee on all:

• Perennials
• Trees
• Shrubs

If your plant doesn’t make it, just bring it back within one year along with your receipt, and Menards will:

• Exchange it for the same or similar item, or
• Issue in-store credit for the full purchase price

Returning Pallets

Got extra pallets? Good news—Menards recycles them! You can return pallets to your local store for free.

General Return Rules to Remember

• No UPC? You can only do an even exchange for the same item.
• Used rebate? The amount of the rebate will be deducted from your refund unless you have the original rebate receipt.
• Sale items? No price adjustments on special promotions like the 11% rebate.

Handling Lost Credits or Rebates

Sometimes things get lost—here’s what to do if it happens to your Menards credit or rebate.

Lost Merchandise Credit Check?

• Menards can reissue it if there’s still a balance, but there’s a $6.00 fee.
• Submit a request at:
  Merchandise Credit Check Inquiry Form

Lost Rebate Certificate from Capital One?

• For Menards BIG Card or Contractor Card rebate certificates, contact Capital One directly.
• Just call the number printed on the back of your card to get a new one issued.

How to Contact Them for Help

• Online Help: Email via MENARDS.COM®.
• Visit their Contact Page and write your query
• Phone: Call Whirlpool® for appliance issues (1-888-900-7860) or email at TradeSupport@Whirlpool.com
• Mail: Send complaints to Menards, 5101 Menard Drive, Eau Claire, WI 54703.

Pro Tips for Hassle-Free Returns

Here are a few tips to make your Menards return smooth as a new paint job:

1. Keep Your Receipt Stapled to the Item’s Manual – It’s an easy way to keep track of it.
2. Use One Payment Method Per Transaction – Mixed payments can complicate refunds.
3. Don’t Open Gas Equipment Unless You’re Sure – You can’t return it once it’s been filled.
4. Use the Return Receipt Kiosk – Super handy for lost receipts (but only for card/check payments).
5. Inspect Big Deliveries Before Signing – Don’t sign until you’re sure there’s no damage.
6. Skip Clearance If You’re Unsure – You can’t return it later, no matter how polite you ask.
7. Online Orders? Save the Packaging – You’ll need it for a full return.
8. Always Bring Your ID for No-Receipt Returns – No exceptions.

Common Questions

Final Thoughts

Menards offers a pretty generous return policy, especially with a receipt. But, like with any retailer, the key to a smooth return is knowing the rules and keeping your documentation. Now that you’re armed with the facts, your next Menards trip just got a little easier—whether you’re buying, returning, or exchanging.

Happy shopping—and smarter returning!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Menards website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Menards Customer Service directly is the best resource.