Menards Return Policy: Simplified

Menards is a popular home improvement store, but sometimes, you may need to return or exchange an item. This article will explain Menards return policy in simple terms. Whether you have a receipt or not, bought an appliance, or need to return a damaged item, this article will cover all the details you need to know.

Quick Overview of Menards Return Policy

How to Return Items to Menards

Follow these steps for easy returns:

1. Find Your Receipt
   • Keep your receipt safe! It’s needed for cash/credit refunds.
   • Lost your receipt? Use the Return Receipt Kiosk at the store or print it online if you paid by check/credit card.
2. Check the Time Limit
   • Most items: Return within 90 days for a refund.
   • After 90 days: You’ll get in-store credit.
   • Some items (like gas tools) must be returned sooner (see “Exceptions” below).
3. Bring the Item to the Service Desk
   • Go to the Service Desk near the store entrance.
   • For online purchases, bring your order confirmation email.
4. Show Your ID (If No Receipt)
   • No receipt? Bring a driver’s license or state ID.
5. Get Your Refund
   • Refunds go back to your original payment method (cash, card, etc.).

Refund Rules Based on Payment Method

Here’s how Menards gives refunds:

• Cash Payment: Cash refund.
• Debit/Credit Card: Money goes back to your card. If that doesn’t work, you’ll get a Merchandise Credit Check.
• Check Payment
  • If receipt is less than 6 days old: In-store credit.
  • If receipt is older than 6 days: Cash refund (if no unpaid checks with Menards).
• Gift Cards/In-Store Credit: In-store credit only.

Returns Without a Receipt

No receipt? You can still return items, but there are rules:

• Use the Return Receipt Kiosk at the store to print a receipt if you paid by check/credit card.
• If items are on order, you’ll get in-store credit for the lowest price (including discounts).
• ID required: Bring a driver’s license or state ID.
• Menards can say “no” to returns without a receipt.

Exceptions to the Standard Return Policy

Not all items follow the 90-day rule. Check these exceptions:

30-Day Over-the-Counter Exchange (TD)

• Some items can be returned or exchanged within 30 days with a receipt.
• No returns without a receipt.

90-Day Over-the-Counter Exchange (ND)

• Some products can be returned or exchanged within 90 days with a receipt.
• No returns without a receipt.

Gas-Powered Items (GP)

• Gas-powered machines like lawnmowers, generators, and pressure washers must be unused, in original packaging, and without gas to be returned within 30 days.
• If used, take it to an authorized service center for repairs. Returns require a receipt.

Service Items (SV)

• Handheld gas-powered tools or paint sprayers can be returned if unused and in original packaging within 30 days.
• If they fail within 7 days, you can exchange them.
• After 7 days, the item must be taken to an authorized service center.

Handling and Packaging Fees (HP)

• Non-refundable.

Non-Returnable Items (NR)

• Opened herbicides, pesticides, and aerosols cannot be returned but may be exchanged for store credit.
• Unopened products follow standard return policy.

Plant Guarantee (PG)

• Perennials, trees, and shrubs can be returned within 1 year with a receipt.

Major Appliances (Refrigerators, Ovens, etc.)

• Return within 7 days if defective.
• Return within 30 days if unused and in original packaging.
• If past 30 days, contact the manufacturer for warranty service.

Special Order Items (SB)

• Returns are at Menards’ discretion and may have a 25% restocking fee.

Bargain Area & Clearance Items (BA)

• Non-returnable.
• Includes closeout, one-of-a-kind, and damaged products.

Custom-Made Products

• No returns for custom windows, doors, countertops, etc.
• Exception: If Menards made a mistake (wrong item or damage), contact Online Customer Service.

Online Returns

Returning items bought online? Remember:

• 25% restocking fee for special orders.
• Items must be unused in original packaging with all parts.
• Return shipping costs are deducted from your refund (unless item is defective).

Steps for Online Returns:

1. Contact Menards Online Customer Service.
2. Ship the item back (follow their instructions).
3. Refunds take 7–10 days after Menards processes the return.

Damaged or Lost Items

• Damaged Delivery: Check items right away. If damaged, refuse delivery or contact Menards within 7 days.
• Lost Merchandise Credit Check: Pay a $6 fee to get a replacement.

Nationwide Delivery and Installation Returns

• Installation or Uncrate Set in Place: Inspect your product for any damage upon delivery as services may not be returned after the delivery.
• Basic Delivery: Seven calendar days from date of delivery to inspect their product for damage that was concealed at time of delivery.
• To request a product return for concealed damage, please contact Whirlpool® at 1-888-900-7860 or TradeSupport@Whirlpool.com with your Menards® order number and product serial number.

Need Help? Contact Menards!

• Online Help: Email via MENARDS.COM®.
• Phone: Call Whirlpool® for appliance issues (1-888-900-7860).
• Mail: Send complaints to Menards, 5101 Menard Drive, Eau Claire, WI 54703.

If you have any more questions about the returns, you can visit Menards return policy on their website.

FAQs

Final Thoughts

Menards makes returns easy if you follow the rules. Keep your receipt, check time limits, and know the exceptions. Happy shopping (and stress-free returning)! 🛒