Mattress Firm Return Policy: A Simple Guide for Shoppers

Buying a mattress is a big decision. Mattress Firm wants you to love your new bed, so they offer a 120-night trial to test it out. If it’s not perfect, you can exchange or return it. Here’s everything you need to know about their return policy in easy-to-understand steps.

Mattress Firm Policy Overview Table

Here’s a quick summary of Mattress Firm’s return rules:

120-Night Sleep Trial

Mattress Firm lets you test your mattress for 120 nights. Here’s how it works:

1. Sleep on It for 30 Nights First
   • Your body needs time to adjust to a new mattress.
   • You must try the mattress for at least 30 nights before returning it.
2. One Exchange or Return
   • You can exchange your mattress once or return it once within 120 days.
   • Example: If you don’t like your first mattress, swap it for a new one. Still unhappy? Return it for a refund.
3. Return Fees
   • Each exchange or return costs $249.99.
   • Example: If you exchange first, then return the second mattress, you’ll pay $249.99 twice.
4. What’s Not Covered?
   • Clearance, outlet, or used mattresses.
   • Pillows, mattress protectors, furniture, or adjustable bases.
   • Special sizes (like crib or futon mattresses).
5. Keep It Clean!
   • Mattress must be stain-free, undamaged, and have the original white law tag.
   • Tip: Use a waterproof mattress protector to avoid stains.

How to Return or Exchange Your Mattress

Follow these steps:

1. Wait 30 Nights: You can’t return the mattress before 30 nights.
2. Contact Mattress Firm: Call or visit a store to start your return/exchange.
3. Pay the $249.99 Fee: This fee applies to every exchange or return.
4. Schedule a Pickup: Mattress Firm will pick up the old mattress when delivering the new one (for exchanges).
5. Get Your Refund or New Mattress: Refunds take 7–10 days for credit cards. Checks take 2–4 weeks.

Refund Rules

How you get your money back depends on how you paid:

• Credit/Debit Card: Refund in 7–10 business days.
• Cash/Check: A check is mailed to your address in 2–4 weeks.
• Financed Purchases: Refunds take up to 2 billing cycles.

120-Night Low Price Guarantee

Found a better price? Mattress Firm will match it!

• What’s Covered: Same or similar mattress advertised for less within 120 days.
• What’s Not Covered: Clearance items, auction sites (eBay, Craigslist, etc.).
• How to Claim: Bring the ad to a store for a refund of the difference.

Important Rules to Know

1. No Returns for Dirty or Damaged Mattresses

• If your mattress has stains, bugs, or missing tags, Mattress Firm won’t accept it.

2. Special Order Sizes Are Final

• Custom sizes (like California King in most states) can’t be returned.
• Exception: California King is returnable in California.

3. Gift with Purchase Promotions

• If you return a mattress that came with a free gift (like a pillow), you must pay for the gift.

4. Warranty Replacements

• If your mattress breaks and is replaced under warranty, the 120-night trial doesn’t restart.

Other Policies

Social Media Photos

• Sleep Experts might ask to take your photo for social media. You can say no.

Safety Inspections

• Drivers check returned mattresses for stains or damage before taking them.

SMS Messages

• Mattress Firm may send texts/calls about your order. Text STOP to 63476 to opt out.

FAQs

How to Contact Mattress Firm!

• Track Your Order: Visit mattressfirm.com/track.
• Customer Service: Go to mattressfirm.com/customer-service.html.

If you have any more questions about the returns, you can visit the return policy on their website.

Mattress Firm return policy is designed to help you find the perfect mattress. Just remember to keep it clean, save the tags, and don’t rush your decision! 🛏️