Macy’s Return Policy: Simplified
Learn Macys return policy in simple steps! A complete guide to hassle-free returns and exchanges in-store or online. Holiday tips included
Macy’s, one of America’s largest department stores, aims to make shopping enjoyable and hassle-free. If you need to return something, Macy’s has a clear policy to help you. This article explains Macys return policy in a simplified way.
Overview of the Return Policy
Here is a quick summary of Macys return policy:
| Return Policy | Details |
|---|---|
| Return Window | 30 days from purchase (some items have special rules) |
| Return Methods | In-store or by mail |
| Free Returns | Yes, for in-store returns and for Star Rewards members returning by mail |
| Return Fee | $9.99 for non-Star Rewards members returning by mail |
| Condition of Items | Must be in original, sellable condition with tags |
| Receipt Needed? | Preferred, but Macy’s can look up purchases in some cases |
| Refund Method | Original payment method or store credit (if no proof of purchase) |
How to Return Items
Return In-Store
- Visit nearby Macy’s store.
- Bring the original receipt or proof of purchase.
- If you don’t have a receipt, Macy’s can look up your purchase using:
- The credit card used to buy the item.
- The order number or shipping confirmation email.
- The shipping label or packing list.
- Items bought online can also be returned in-store.
Return by Mail
- Start your return online by logging into your Macy’s account.
- Print the return label and attach it to your package.
- Drop it off at a UPS location.
- Star Rewards members get free return shipping.
- Non-Star Rewards members will have $9.99 deducted from their refund.
- Refunds take about 7-10 days after Macy’s gets the return.
Note: Use separate boxes if you have multiple return labels.
Return Without a Receipt
- You may still receive store credit for the lowest selling price within the last 180 days.
Macy’s Exchange Policy
- Exchanges are only allowed in-store.
- If you want a different size, color, or style, you can:
- Exchange it at a Macy’s store.
- Return it by mail, then place a new order online.
Refund Policy
Refunds depend on how you paid:
- Original Payment Method: Refunds go back to your original form of payment.
- Gift Returns: Refunds are issued as store credit.
- No Receipt: You may get store credit for the lowest price of the item in the last 180 days.
- Third-Party Purchases: These may take additional time as the store needs to send the item back to the seller.
Processing Times:
- In-store returns: Refunds are immediate unless it involves a third-party seller.
- Mail returns: Refunds are processed within 10 business days after receiving the item.
| Payment Method | Refund Method |
| Credit/Debit Card | Refund to the same card (may take 5-7 business days) |
| Gift Receipt | Store credit |
| No Receipt | Store credit for the lowest selling price in the last 180 days |
| PayPal | Refund to PayPal account (7-10 business days) |
| Klarna (Buy Now, Pay Later) | Refund to Klarna account (7-10 business days) |
| Third-Party Seller Items | Refund issued after the seller receives the return (10 business days) |
Special Rules for Certain Products
Some items have different return policies:
| Category | Return Policy |
| Mattresses | Try for 120 days; return within 14 days after that. $99 pickup fee + 15% restocking fee applies. |
| Fine Jewelry & Watches | Must have price tags attached. Refunds take up to 14 business days. |
| Area Rugs | Returns allowed within 30 days. Pickup fees may apply. |
| Beauty Products | New or gently used items can be returned. |
| Eyewear (LensCrafters @ Macy’s) | Full refund or replacement within 30 days. Online purchases must be returned by mail. |
| Gift Cards | Cannot be returned or exchanged. |
| Holiday Purchases | Purchases from Oct. 7 – Dec. 31 can be returned until Jan. 31, 2025. |
| Buy One Get One (BOGO) Offers | Refund is reduced based on the discount applied. |
| Backstage Merchandise | Must be unworn, unaltered, and returned within 30 days with original receipt. Returns only accepted at Macy’s Backstage locations. |
| Bluemercury Merchandise | Can be returned by mail or to a Macy’s store with a Bluemercury shop. Not accepted at stand-alone Bluemercury stores. |
| Designer Merchandise | Burberry, Gucci, and Longchamp have specific return locations and timeframes. Louis Vuitton and Alexandre London custom orders are final sale. |
| Finish Line Merchandise | Must be unworn and returned within 30 days. |
| Furniture & Lighting | Returns must be requested within 30 days. Lighting items must be in original condition. A 15% restocking fee may apply. |
| Food, Beverages & Live Plants | Not eligible for return or exchange. |
| Macy’s Beauty Box | Not eligible for return or exchange. |
| Macy’s Bridal Salon by Demetrios | All sales are final. |
| Pandora Jewelry | Must be returned to Pandora Shops inside Macy’s stores that carry Pandora Jewelry. |
| Tech Watches | Must be returned with original tags and packaging within 30 days. Special orders are final sale. |
| The Fine Rug Gallery | Returns accepted within 30 days in unused and undamaged condition. Final Sale rugs cannot be returned. |
| Toys R Us Items | Can be returned within 30 days but must be in original condition. ToysRUs.com items cannot be returned to Macy’s stores. |
| Locker Room by Lids Merchandise | Returns accepted within 30 days, but Last Act merchandise is final sale. |
| Maternity Clothing | Must be returned within 30 days in saleable condition with tags attached. Worn or altered items cannot be returned. |
| Sunglass Hut | Returns must be made within 30 days in original condition. Items should be returned to the Sunglass Hut shop inside Macy’s. |
Items That Cannot Be Returned
Some products are final sale and cannot be returned:
- Personalized or altered items
- Food, beverages, and live plants
- Gift cards
- Last Act merchandise (marked final sale)
- Gourmet gifts
- Certain designer brands (Alexandre London, Burberry, Louis Vuitton, Gucci, Longchamp – with specific rules)
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Macy’s return policy ensures a smooth shopping experience. Whether shopping in-store or online, you have multiple options to return or exchange items. Just remember the rules and timelines, and you’re good to go!
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