Macy's Return Policy: Simplified

Macy’s, one of America’s largest department stores, aims to make shopping enjoyable and hassle-free. If you need to return something, Macy’s has a clear policy to help you. This article explains Macys return policy in a simplified way.

Overview of the Return Policy

Here is a quick summary of Macys return policy:

Return Policy	Details
Return Window	30 days from purchase (some items have special rules)
Return Methods	In-store or by mail
Free Returns	Yes, for in-store returns and for Star Rewards members returning by mail
Return Fee	$9.99 for non-Star Rewards members returning by mail
Condition of Items	Must be in original, sellable condition with tags
Receipt Needed?	Preferred, but Macy’s can look up purchases in some cases
Refund Method	Original payment method or store credit (if no proof of purchase)

How to Return Items

Return In-Store

Visit nearby Macy’s store.
Bring the original receipt or proof of purchase.
If you don’t have a receipt, Macy’s can look up your purchase using:
- The credit card used to buy the item.
- The order number or shipping confirmation email.
- The shipping label or packing list.
Items bought online can also be returned in-store.

Return by Mail

Start your return online by logging into your Macy’s account.
Print the return label and attach it to your package.
Drop it off at a UPS location.
Star Rewards members get free return shipping.
Non-Star Rewards members will have $9.99 deducted from their refund.
Refunds take about 7-10 days after Macy’s gets the return.

Note: Use separate boxes if you have multiple return labels.

Return Without a Receipt

You may still receive store credit for the lowest selling price within the last 180 days.

Macy’s Exchange Policy

Exchanges are only allowed in-store.
If you want a different size, color, or style, you can:
- Exchange it at a Macy’s store.
- Return it by mail, then place a new order online.

Refund Policy

Refunds depend on how you paid:

Original Payment Method: Refunds go back to your original form of payment.
Gift Returns: Refunds are issued as store credit.
No Receipt: You may get store credit for the lowest price of the item in the last 180 days.
Third-Party Purchases: These may take additional time as the store needs to send the item back to the seller.

Processing Times:

In-store returns: Refunds are immediate unless it involves a third-party seller.
Mail returns: Refunds are processed within 10 business days after receiving the item.

Payment Method	Refund Method
Credit/Debit Card	Refund to the same card (may take 5-7 business days)
Gift Receipt	Store credit
No Receipt	Store credit for the lowest selling price in the last 180 days
PayPal	Refund to PayPal account (7-10 business days)
Klarna (Buy Now, Pay Later)	Refund to Klarna account (7-10 business days)
Third-Party Seller Items	Refund issued after the seller receives the return (10 business days)

Special Rules for Certain Products

Some items have different return policies:

Category	Return Policy
Mattresses	Try for 120 days; return within 14 days after that. $99 pickup fee + 15% restocking fee applies.
Fine Jewelry & Watches	Must have price tags attached. Refunds take up to 14 business days.
Area Rugs	Returns allowed within 30 days. Pickup fees may apply.
Beauty Products	New or gently used items can be returned.
Eyewear (LensCrafters @ Macy’s)	Full refund or replacement within 30 days. Online purchases must be returned by mail.
Gift Cards	Cannot be returned or exchanged.
Holiday Purchases	Purchases from Oct. 7 – Dec. 31 can be returned until Jan. 31, 2025.
Buy One Get One (BOGO) Offers	Refund is reduced based on the discount applied.
Backstage Merchandise	Must be unworn, unaltered, and returned within 30 days with original receipt. Returns only accepted at Macy’s Backstage locations.
Bluemercury Merchandise	Can be returned by mail or to a Macy’s store with a Bluemercury shop. Not accepted at stand-alone Bluemercury stores.
Designer Merchandise	Burberry, Gucci, and Longchamp have specific return locations and timeframes. Louis Vuitton and Alexandre London custom orders are final sale.
Finish Line Merchandise	Must be unworn and returned within 30 days.
Furniture & Lighting	Returns must be requested within 30 days. Lighting items must be in original condition. A 15% restocking fee may apply.
Food, Beverages & Live Plants	Not eligible for return or exchange.
Macy’s Beauty Box	Not eligible for return or exchange.
Macy’s Bridal Salon by Demetrios	All sales are final.
Pandora Jewelry	Must be returned to Pandora Shops inside Macy’s stores that carry Pandora Jewelry.
Tech Watches	Must be returned with original tags and packaging within 30 days. Special orders are final sale.
The Fine Rug Gallery	Returns accepted within 30 days in unused and undamaged condition. Final Sale rugs cannot be returned.
Toys R Us Items	Can be returned within 30 days but must be in original condition. ToysRUs.com items cannot be returned to Macy’s stores.
Locker Room by Lids Merchandise	Returns accepted within 30 days, but Last Act merchandise is final sale.
Maternity Clothing	Must be returned within 30 days in saleable condition with tags attached. Worn or altered items cannot be returned.
Sunglass Hut	Returns must be made within 30 days in original condition. Items should be returned to the Sunglass Hut shop inside Macy’s.

Items That Cannot Be Returned

Some products are final sale and cannot be returned:

Personalized or altered items
Food, beverages, and live plants
Gift cards
Last Act merchandise (marked final sale)
Gourmet gifts
Certain designer brands (Alexandre London, Burberry, Louis Vuitton, Gucci, Longchamp – with specific rules)

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Can I return items without a receipt?

Yes, but you may receive store credit for the lowest selling price in the past 180 days.

Are there fees for returns?

~ In-store returns are free.
~ Online returns for non-Star Rewards members have a $9.99 shipping fee.

How long does it take to get a refund?

~ In-store refunds are immediate (except for third-party purchases).
~ Mail refunds take up to 10 business days after the return is received.

Can I return used cosmetics or fragrances?

Yes, as long as they don’t meet your needs.

What happens if I lose my return label?

You can reprint it from your Macy’s account by looking up your order.

Can I exchange an item bought online?

Yes, you can exchange it in-store or return it and place a new order online.

What items are non-returnable?

~ Food, beverages, and live plants.
~ Personalized or altered items.
~ Last Act merchandise.

Can I return a gift?

Yes, with a gift receipt, you’ll receive store credit.

Summary

Macy’s return policy ensures a smooth shopping experience. Whether shopping in-store or online, you have multiple options to return or exchange items. Just remember the rules and timelines, and you’re good to go!

Macy’s Return Policy: Simplified

Overview of the Return Policy