Lululemon Return Policy: Simplified
Have you ever bought something from Lululemon that didn’t quite fit right or wasn’t what you expected? Don’t worry—Lululemon has a return policy that makes it easy to return or exchange your items.
In this guide, we’ll break down Lululemon return policy in simple terms, so you know exactly what to do if you need to make a return. Whether you shopped online or in-store, this guide will help you understand the process step-by-step.
Overview of Lululemon Return Policy
Lululemon offers a customer-friendly return policy that allows you to return items within 30 days of purchase. Here’s a quick overview of the key points:
- Items must be unworn and unwashed with original tags attached.
- Shoes can be returned even if tried on, but they must be in their original box.
- Returns are free and can be made in-store or by mail.
- Some items, like gift cards and certain sale items, are final sale and cannot be returned.
What Can Be Returned?
Before you start the return process, it’s important to know what items you can return and under what conditions.
Clothing and Shoes
- Eligibility: You can return clothing and shoes within 30 days if they are unworn and unwashed with tags still attached.
- Shoes: Even if you’ve tried them on, you can return them as long as they are in their original box.
Final Sale Items
- Items That Can’t Be Returned: Some items, like gift cards, face masks, and products from the “We Made Too Much” section (unless stated otherwise), are final sale and can’t be returned or exchanged.
How to Make a Return
Lululemon makes returns easy and free, offering two main options: in-store returns and returns by mail.
1. Return In-Store
- Find your closest Lululemon store using their store locator.
- Bring the item you want to return along with your receipt or proof of purchase.
- Visit the store and return the item at the customer service desk.
- You can also exchange items in-store if you prefer something else.
2. Return by Mail
- Log In: Log in to your Lululemon account or visit the return section on their website.
- Order Details. Fill up the order number and email address to start a return.
- Select Items: Choose the items you want to return from your order history.
- Print Label: Print the return shipping label provided.
- Pack Items: Pack your items securely, attach the shipping label, and drop off the package at the nearest shipping outlet.
- Track Your Return: Use the RMA (return merchandise authorization) number sent to your email to track your return.
Special Return Conditions
Lululemon has a few special return conditions that are important to know about:
Lululemon Membership
- In-Store Exchanges: Members can exchange sale items in-store for a Lululemon gift card. Consider joining the Lululemon Membership program to enjoy these benefits.
Footwear Policy
- Shoes: If you’ve tested your shoes and they didn’t work out, you can return them within 30 days as long as they’re in their original box and you have proof of purchase.
Quality Issues and Defective Items
If you encounter any quality issues with your Lululemon items, Lululemon is eager to help:
- Check Eligibility: Visit the Quality Promise page on Lululemon’s website to see if your item qualifies for a quality return.
- In-Store Assistance: You can also bring the item to a store, where a Lululemon team member will assist you.
Refund Processing Time
Once your return is received at Lululemon’s warehouse, they typically process it within 3-5 business days. Here’s what happens next:
- Refund: The refund will be credited to your original method of payment.
- Timing: It may take 3-10 business days for the refund to show up on your bank statement, depending on your bank’s processing time.
What to Do If You Don’t Have a Receipt
If you’ve lost your receipt, Lululemon may still help you with your return:
- Gift Card Refund: Without a receipt, Lululemon might offer a gift card instead of a refund to your original payment method.
- Tip: Always keep your receipt and packaging until you’re sure you won’t need to return the item.
If you have any more questions about the returns, you can visit Lululemon return policy on their website]
Contact Information
For more help, you can reach out to Lululemon through:
- Live Chat: The fastest way to get support.
- Email: Send your queries to gec@lululemon.com.
- Phone: Call 1-877-263-9300 for customer support.
FAQs
Wrapping Up
Return policy for Lululemon is designed to make your shopping experience as smooth as possible. Whether you’re returning an item in-store or by mail, the process is straightforward and free.
By understanding the policy and following the steps outlined in this guide, you can shop at Lululemon with confidence, knowing that if something doesn’t work out, returning it will be hassle-free.
Keep this guide handy for future reference, so you’re always prepared when making a return.
