Lucy in the Sky Return Policy: Simplified

Lucy in the Sky is known for its trendy and affordable dresses—perfect for parties, formals, and everything in between. But what if your outfit isn’t quite what you expected? Don’t worry. I’ve broken down their return policy into plain, easy-to-follow steps so you can return with confidence.

Overview of Lucy in the Sky Return Policy

Here’s a snapshot of the key points you need to know before initiating a return:

What Can You Return?

Lucy in the Sky allows returns for non-final sale items that are:

• In brand-new, unused condition
• Free from makeup stains, perfume smells, pet hair, deodorant marks, or any signs of wear
• Still have the original tags and security ribbon (if included)

Final Sale items cannot be returned. Check your product listing before buying.

Tip: Try on clothes with clean hands and no makeup to avoid accidental damage—trust me, that mascara smudge can cost you!

How to Return Items in the U.S.

Returning from the U.S. is pretty straightforward. Just follow these steps:

Step-by-Step Instructions

1. Log in to your account on lucyinthesky.com.
2. Go to My Orders.
3. Click your order and choose Create Return.
4. Select the items you want to send back and give a reason for each.
5. A USPS prepaid return label will be generated—download it directly from your browser.
6. Package the item securely and drop it off at your nearest USPS location.

Note: The return label you create must match the items selected—no mixing and matching between orders.

Processing and Refunds

Once Lucy in the Sky receives your package:

• Your store credit will be issued within 7 days
• You’ll get an email confirmation once it’s ready
• The credit goes to the account tied to your original email address

Heads-up for Afterpay users: Even if you return something, Afterpay payments will continue until the full amount is paid off. You’ll get store credit, but the payment plan stays in place.

Can You Exchange Items?

No direct exchanges.

If you want a different size or color:

1. Return your current item for store credit.
2. Use the credit to place a new order.

If you’re in a hurry and want to secure a new style right away, you can email them at shop@lucyinthesky.com for help.

International & APO/FPO Returns

If you’re outside the U.S. (including APO/FPO military addresses), you’ll need to cover the shipping costs.

Where to Send Your Package

Include your order details inside the return package and ship it to:

Lucy in the Sky  
808 Wall St, 5th Floor  
Los Angeles, California 90014  
United States

Tip: Use a tracked service to avoid lost packages—especially for international returns.

Returning a Faulty or Damaged Item

Sometimes things slip through quality checks, or your dress might arrive with a defect or damage. If that happens, Lucy in the Sky has a policy in place—you just need to act quickly.

What Counts as a Faulty Item?

A faulty item might include:

• Broken zippers or seams
• Visible stains or damage on arrival
• Missing embellishments or pieces
• Incorrect size or style shipped

Important: You must report the issue within 14 days of delivery. After that, your return for a faulty item might not be accepted.

How to Report a Faulty Item

Here’s what to do if you receive something defective:

1. Email shop@lucyinthesky.com right away—ideally with clear photos of the issue.
2. Mention your order number and briefly describe the problem.
3. Wait for a response with return instructions or next steps.

They usually reply within 24 business hours.

Tip from me: Take clear photos of the tags, defect, and full item in good lighting—this helps speed up your claim.

What Can Get Your Return Denied?

Returns that don’t meet Lucy in the Sky’s strict condition rules won’t be accepted.

Here’s what can cause a denial:

• Visible wear and tear
• Makeup stains, deodorant marks, perfume, or hair
• Removed security ribbons (if your item had one)
• Items not from Lucy in the Sky

If your return is denied, they’ll send it back to you, but you’ll cover the cost.

And no, you can’t return items from different orders in one package—each return must be submitted separately.

Returning Orders Paid with Afterpay

Even if you paid using Afterpay, Lucy in the Sky’s store credit policy still applies. That means:

• Your return will be refunded as store credit, not back to your Afterpay account.
• Afterpay payments will continue on schedule until your order is paid off in full.

So, even if you send the item back, you’ll still need to finish paying off the installments.

How to Contact Lucy in the Sky for Help

For any issues or questions, you can reach Lucy in the Sky’s customer support team:

• Live Chat: Available Monday to Friday, 7:00 AM – 3:30 PM PST.
  • Look for the chat icon on the bottom-right corner of the website.
• Email: Send inquiries to shop@lucyinthesky.com. Responses are typically within 24 business hours.

Pro Tips for Hassle-Free Returns

As someone who’s returned more dresses than I’d like to admit, here are a few insider tips to make your return stress-free:

1. Open your package carefully. You might need it again for the return.
2. Try things on quickly. You only have 14 days from delivery.
3. Take photos before returning. If anything gets lost or damaged, proof helps.
4. Don’t remove the security ribbon. If you’re unsure, leave it on until you decide.
5. Track your return. Especially if you’re mailing it internationally.

Common Questions

Final Thoughts

Lucy in the Sky makes returns relatively easy—as long as you follow the rules. Stick to the 14-day deadline, keep everything in perfect condition, and use the return label system properly. While it’s store-credit-only, their quick turnaround means you can reorder your dream dress in no time.

Have questions about your return? Their customer service team is just a click or email away. Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Lucy in the Sky website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Lucy in the Sky Customer Service directly is the best resource.