Journeys Return Policy: Simplified

Journeys is a popular store that sells shoes, clothing, and accessories. They want to ensure you are happy with your purchase. If you are not satisfied, Journeys return policy allows you to return or exchange items easily. Let’s check into the details of their return policy so you know exactly what to do.

Key Points of the Return Policy

• 365-Day Return Window: You have one full year (365 days) to return items in new condition with the original receipt.
• Original Condition: Items must be unused, with original packaging.
• Refunds and Exchanges: Available for purchases made in-store and online.
• Shipping Charges: These are not refundable.
• Defective Items: Covered for 30 days from purchase.

How to Return or Exchange Items at Journeys

1. In-Store Returns and Exchanges

• Easiest Option: Take the item, receipt, and original packaging to a Journeys store.
• Fast Process: Get a refund or exchange on the same day.
• No Receipt? Use your order confirmation email as proof of purchase.

To find your nearest Journeys store, use their Store Locator.

2. Returns and Exchanges by Mail

If visiting a store isn’t convenient, you can mail your return. Here’s how:

For Online Orders

• Refund by Mail:
  • Start the process online to create a prepaid return label. Enter the Order Number and follow the steps.
  • A fee of $7.99 will be deducted from your refund.
  • Drop off the package at any FedEx location.
  • Refunds take 2–4 weeks to process.
• Exchange by Mail:
  • Begin the exchange online and include:
    • SKU (item number)
    • Size
    • Quantity
  • Send the item using the prepaid label (also costs $7.99).
  • Ground shipping charges apply for the replacement item.
• Tracking and Confirmation:
  • Track your package online.
  • You will receive an email when the refund or exchange is processed.

For In-Store Purchases

• You can return items by mail even if purchased in-store. Follow these steps:
  • Fill out the Return/Exchange Form.
  • Contact customer service if you need a prepaid label.
  • Send items to:
    Journeys Order Returns
    635 Genesco Parkway
    Lebanon, TN 37090
• Allow 2–4 weeks for processing.

What About Defective Products?

• Covered for 30 Days: If your product has a manufacturer defect, you can return it within 30 days.
• Original Packaging Required: Defective items must be in their original packaging.
• Contact Customer Support: They will help determine if the item qualifies as defective and arrange a refund or replacement.

Contacting Journeys

If you have any questions about returns or need help, you can contact Journeys in several ways:

• Phone: 1-888-324-6356
• Email: Available on their website
• Chat: Live chat support is also offered
• Text: Check their website for texting options

Customer Service Hours:

• Monday to Friday: 7:00 AM – 8:00 PM CT
• Saturday: 9:00 AM – 6:00 PM CT
• Sunday: 10:00 AM – 7:00 PM CT

If you have any more questions about the returns, you can visit Journeys return policy on their website.

FAQs

Tips for a Smooth Return or Exchange

• Keep your receipt or confirmation email safe.
• Make sure the item is in new, unused condition.
• Use the prepaid label if mailing your return, but note the $7.99 fee.
• Check the store’s hours before visiting.

Summary

Journeys return policy is one of the most flexible, with a 365-day return window. Whether you choose to return in-store or by mail, they ensure the process is simple and convenient.

By following this article, you can shop with confidence, knowing you have plenty of time to decide if your purchase is right for you.