Jenni Kayne Return Policy: Simplified

Jenni Kayne is known for effortlessly chic clothes, timeless home goods, and that signature California-cool vibe. But if your recent purchase didn’t quite work out, you might be wondering: How do I return this?

Don’t worry—I’ve gone through every detail of Jenni Kayne return policy to break it down for you in the simplest way possible. Whether you bought a cashmere sweater or a ceramic mug, this guide will help you figure out exactly what to do.

Jenni Kayne Return Policy Overview

How Long Do You Have to Return Items?

Jenni Kayne gives you 21 days from the delivery date to return most items for a full refund to your original payment method.

But here’s something many people miss:
If your return is postmarked between 21 and 30 days after delivery, you can still send it back—but you’ll get a Jenni Kayne gift card instead of a refund.

Once you hit the 30-day mark, the return won’t be accepted at all—so it’s best to act quickly.

Return Conditions: What Can Be Returned?

Not everything is returnable, and there are some key rules you’ll want to follow:

Items That Can Be Returned

• Clothing, shoes, and accessories in original condition
• Home items (unless listed as final sale)
• Eligible returns must be:
  • Unworn
  • Unwashed
  • Unused
  • With all original tags and packaging

If the item shows signs of wear (think makeup stains, pet hair, perfume smell, etc.), it won’t be accepted.

Items That Can’t Be Returned

Some items are considered final sale and non-refundable:

• Items marked “Final Sale” at the time of purchase
• Furniture
• Gift cards
• Made-to-order items
• Jenni Kayne x Lulu and Georgia collection
• Haircare, skincare, fragrance
• Used or opened bedding
• Holiday items after December 10

These can’t be returned under any circumstances, so double-check before you buy!

Return Options: Mail or Store?

By Mail (Online Returns)

You can start a return online using Jenni Kayne’s return portal:

• Go to returns.jennikayne.com
• Enter your order number and zip code as shown in the below screenshot

• You’ll get a prepaid FedEx return label.
• Pack Your Items: Use the original packaging if possible. Include a copy of your packing slip or order confirmation.
• Drop Off the Package: Take your package to any FedEx location within 7 days after submitting your return.
• Wait for Your Refund or Gift Card: If you returned the item within 21 days, you’ll get a refund. If it’s between 21 and 30 days, you’ll get a gift card.

If you’re a Jenni Kayne member, your return shipping is free. Non-members will have a return shipping fee deducted from their refund.

In-Store Returns

You can also return eligible items at any Jenni Kayne store location within 21 days of delivery. Just bring your item in its original condition and your order confirmation email.

Special Cases

• Gift-with-Purchase Promotions: Items bought during these promotions are usually final sale. This means they cannot be returned unless stated otherwise.
• Furniture and Rugs: The return policies for furniture and rugs are explained in the later section of this article.

Refund Details

Once Jenni Kayne receives your return and inspects it, your refund will be processed.

Here’s how it works:

• Refunds go to your original payment method
• It may take 5–10 business days to show up, depending on your bank
• If you used a gift card, the refund goes back to a Jenni Kayne e-gift card
• Original shipping fees are not refunded
• If you’re not a member, a return shipping fee is deducted from your refund

Exchanges: Can You Swap for a Different Size or Color?

Jenni Kayne does not offer direct exchanges. If you want a different size, color, or item, you’ll need to:

1. Return the original item
2. Place a new order for what you want

Special Notes for Members: Perks and Free Returns

If you’re a Jenni Kayne member (through their subscription program), you get:

• Free return shipping on all eligible returns
• Exclusive benefits (though not specifically outlined in the policy)

It’s a nice little perk if you shop with them often.

Gift Returns

Returning a gift? You’ll still need to use the online portal to start the return.

• Refunds for returned gifts will be issued as Jenni Kayne e-gift cards
• Be sure to have the order number (usually on the packing slip or gift receipt)

Rug Return Policy

Not all rugs are treated equally when it comes to returns at Jenni Kayne. The return policy depends on the size and shipping method of the rug.

Returnable Rugs (Free Returns)

You can return these rugs for free, as long as they’re unused and in original condition:

• 2′ x 3′
• 5′ x 8′
• 6′ x 9′

These are shipped via FedEx and are easiest to return.

Rugs with a $250 Restocking Fee

Larger rugs shipped via White Glove delivery come with a $250 restocking fee if you return them:

• Rugs 7′ x 10′ and larger
• Rugs 9′ x 12′ and larger have a lead time of 1–3 weeks and must also be returned via White Glove

Important: Rugs must be unused and in original condition. Jenni Kayne has the right to deny your return if the rug shows signs of use or damage.

Also, shipping charges are non-refundable. And they don’t accept returns for rugs shipped to Alaska, Hawaii, or international addresses.

To start a rug return, email: homeservices@jennikayne.com

Furniture Return Policy: Final Sale, No Exceptions

All Jenni Kayne furniture is considered final sale. That means no returns, no refunds, and no exceptions—even if it doesn’t fit your space.

Before buying, make sure to:

• Carefully measure your room
• Check the furniture dimensions under the “Design Details” section on the product page
• Ask their team any questions ahead of time at styling@jennikayne.com (They offer free styling consultations!)

Furniture Shipping Notes:

• Most large pieces ship via White Glove delivery and arrive within 1–3 weeks
• You’ll get a tracking email once your furniture ships
• You’ll be asked to inspect and sign for the furniture on delivery
• If there’s any damage, report it within 48 hours of delivery

Jenni Kayne does not ship furniture to:

• Alaska
• Hawaii
• International addresses

International Orders: Final Sale Only

If you’re shopping from outside the United States, here’s the bottom line:

• All international orders are final sale
• You cannot return, exchange, or refund anything shipped outside the U.S.

Also, international shipments may face delays from FedEx, and Jenni Kayne is not responsible for packages that are lost, stolen, or damaged in transit.

So if you’re ordering from abroad, be 100% sure before you buy—there’s no going back.

How to Contact Jenni Kayne for Help

Need help with your return or something isn’t working in the return portal? Here’s how to reach them:

Email:

• help@jennikayne.com

Call/Text:

• (310) 695-1223
• Monday to Friday, 9 AM – 5 PM PT

They don’t mention live chat, but email and text usually get pretty quick responses.

Common Questions

Summary

Jenni Kayne return policy is straightforward if you act fast and follow the rules. Most things can be returned within 21 days, as long as they’re in perfect condition. But keep an eye out for those final sale items—they can’t go back no matter what.

If you’re a member, you’ll save on return shipping and make the process easier. And if you ever feel stuck, don’t hesitate to email or text their support team—they’re there to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Jenni kayne website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Jenni Kayne Customer Service directly is the best resource.