J.Crew Return Policy: A Simple Guide

Q: How long does it take to process a return?

Returns take up to two weeks to process after the item is received. You will get an email confirmation once your return is complete.

Q: When will I get my refund?

After your return is processed, expect the refund within 3-5 business days .

Q: Is there a return fee?

Yes, if you use J.Crew’s prepaid return label, a $7.50 fee will be deducted from your refund. You can avoid this fee by using your own shipping method.

Q: Can I cancel or change my order?

Maybe. You can try to cancel it through your J.Crew account shortly after placing it. If there’s no cancel button, it’s too late—but you can still return eligible items.

Q: Can I return a sale item?

Only if it’s not marked as final sale . Final sale items cannot be returned or exchanged.

Q: Can I return multiple orders in one box?

Yes, but you must start a return for each order and include each packing slip in the package.

Q: Do you offer price adjustments?

Yes! If an item you bought at full price goes on sale within 7 days , you can request a one-time price adjustment with your receipt.

Founded in 1983, J.Crew is a go-to brand for timeless fashion, blending modern style with classic pieces. Whether you’re shopping for a crisp shirt or the perfect pair of jeans, knowing their return policy can save you time and stress.

In this article, I will explain J.Crew return policy in simple terms so you can easily understand how to return or exchange your items.

Quick Overview: J.Crew Return Policy at a Glance

Category	Details
Return Window	30 days from original purchase (must be received and processed within this time)
Condition for Returns	Unworn, unwashed, undamaged, or defective
Are Returns Free?	No – $7.50 deducted if using J.Crew’s prepaid label
Can You Return In-Store?	Yes – for J.Crew items, at any J.Crew store (not Factory)
Major Exclusions	Final sale, monogrammed, vintage, lingerie, altered, personalized items
Refund Method	Original form of payment (unless agreed otherwise)
Exchange Policy	Free for same item in different size (online only, U.S. orders)
International Returns	Allowed, but return shipping fees apply
Price Adjustments	Available on full-price items within 7 days of purchase

Items That Cannot Be Returned or Exchanged

Some items are considered final sale and are not eligible for return or exchange, even if unused. Here’s what to look out for:

Monogrammed or personalized items
Lingerie
Altered or tailored merchandise
Vintage items
Final sale items (check product details before buying)
Fine jewelry (can’t be returned in stores—contact customer service)
Marketplace items (must be returned directly to the third-party vendor using the instructions in your package)

Always double-check your receipt or product page to see if an item is marked as final sale before purchasing.

How to Make a Return (U.S. Orders)

You’ve got two main options: return by mail or in-store.

1. Return by Mail

Here’s how to do it:

Start your return online by visiting the returns portal on their website.
Enter the Order Number and Email Id to generate a prepaid label. Screenshot of the portal is shared below

You’ll get a prepaid shipping label.
Pack the item securely and include all necessary paperwork.
Drop off the package at a shipping carrier.
If you use the prepaid label, $7.50 will be deducted from your refund.
You can also return using your own shipping method, but make sure it’s insured and traceable.

Important Tip: Returning items from multiple orders? You must start a return for each order separately and include all packing slips. Missing one could delay your refund by up to a week.

Return Processing Time

Please allow up to 2 weeks from the day you mail your return for it to be processed.
You’ll receive an email confirmation once your return is complete.
If you’re combining items from multiple orders in one package, make sure to:
- Start a return for each order
- Include all return packing slips
Returns missing packing slips may take an extra week to process.

2. Return In-Store

Online and phone orders shipped to a U.S. address can be returned to any J.Crew retail store.
You’ll get your refund to the original payment method.

But heads up! J.Crew items cannot be returned to J.Crew Factory locations.

Returning a Gift?

Got a J.Crew gift that isn’t quite your style or size? No worries.

Online Gift Return:

Start the return here.
$7.50 shipping fee applies if using the prepaid label.
Refund will be issued to a J.Crew e-gift card.

In-Store Gift Return:

Bring your gift receipt.
Refund goes to a J.Crew gift card.

Exchange Policy

Good news: Exchanges are free—but with a few catches.

You can exchange:

Same style number
Same color
For a different size

You can’t exchange:

Final sale items
Marketplace items
Monogrammed items
Items bought with loyalty points

Exchanges follow the same 30-day return window.
J.Crew offers free exchanges for U.S. online orders.
Start an exchange request online to receive a free shipping label.

If You Bought in a J.Crew Retail Store

Returning something you got in a physical store? Here’s what to know:

You have 30 days from the original purchase.
Items must be unworn, unwashed, undamaged, or defective.
Refunds will be in the original payment form.
For cash purchases, you need the original receipt.
Gift exchanges need a gift receipt.
Fine jewelry cannot be returned in stores call customer service instead.

Refund Timeline

Once your return is processed (usually up to 2 weeks from mailing), you’ll get:

Email confirmation
Refund to original payment method within 3–5 business days

What About J.Crew Factory?

J.Crew Factory has its own return policy. J.Crew Factory items cannot be returned to J.Crew stores.

Factory Online and Phone Orders:

30-day return window
Must return to a J.Crew Factory store or by mail
Cannot be returned to regular J.Crew stores

Factory Store Purchases:

Return to any Factory location within 30 days
Must have original receipt if paid by cash
Refunds go to original payment method

You can’t return J.Crew items to Factory stores or the other way around.

International Orders

If you ordered from outside the U.S., here’s what applies:

J.Crew accepts returns for international orders within 30 days of purchase.
No returns or exchanges for final sale items
You must wait 48 hours after delivery to start your return
Refund includes original price and any duties/taxes (in same currency and rate)
Return shipping is your responsibility

Start your international return here.

Price Adjustments

J.Crew offers one-time price adjustments if:

You bought a full-price item.
The price drops within 7 days of purchase.
You provide the original receipt.

Price adjustments do NOT apply to items bought with discounts, coupons, or promotions.

How to Contact J.Crew Customer Service

Need help with a return? Here’s how to get in touch:

U.S. Orders:

Live Chat: Available daily from 7 AM to 11:59 PM ET
Phone: 800-562-0258 (9 AM to 9 PM ET, 7 days a week)

International:

Phone: +1-434-385-5775 (9 AM to 6 PM ET)
Other numbers for specific countries like UK, Canada, France, and Japan are available on their website.

Common Questions

How long does it take to process a return?

Returns take up to two weeks to process after the item is received. You will get an email confirmation once your return is complete.

When will I get my refund?

After your return is processed, expect the refund within 3-5 business days.

Is there a return fee?

Yes, if you use J.Crew’s prepaid return label, a $7.50 fee will be deducted from your refund. You can avoid this fee by using your own shipping method.

Can I return a J.Crew item to a J.Crew Factory store?

No, J.Crew items must be returned to J.Crew stores, and J.Crew Factory items must be returned to J.Crew Factory stores.

Can I return an online purchase to a store?

Yes, online and phone orders can be returned to any J.Crew store in the U.S.

Can I return a store purchase by mail?

Yes, but you need to contact J.Crew to get the correct return mailing address.

Can I cancel or change my order?

Maybe. You can try to cancel it through your J.Crew account shortly after placing it. If there’s no cancel button, it’s too late—but you can still return eligible items.

Can I return a sale item?

Only if it’s not marked as final sale. Final sale items cannot be returned or exchanged.

Can I return multiple orders in one box?

Yes, but you must start a return for each order and include each packing slip in the package.

Do you offer price adjustments?

Yes! If an item you bought at full price goes on sale within 7 days, you can request a one-time price adjustment with your receipt.

Pro Tips for Hassle-Free Returns (From a Pro Shopper Like Me)

Want to return like a pro? Here’s my personal checklist:

Save all receipts and packing slips. You’ll need them for smooth processing.
Don’t delay. Get that return in the mail ASAP—processing must be done within 30 days.
Reuse your original box. It’s easier and more eco-friendly!
Don’t mix Factory and Retail. Return items to the brand you bought them from.
Use your own label if cheaper. Especially if you’re already mailing something else.
Avoid wearing or washing. Even once. They won’t take it back if it’s not in new condition.
Track your return. If you don’t use J.Crew’s prepaid label, make sure you’ve got tracking.
Print if needed. If your return method requires it, keep a copy for your records.
Returning a gift? Always include the gift receipt or you’ll only get store credit.
Remember loyalty points. If you return an item bought with rewards, those rewards vanish.

Final Thoughts

Returning something to J.Crew doesn’t have to be a hassle—as long as you know the rules. Stick to the 30-day window, keep your items in new condition, and hang on to your receipts or packing slips. Whether you’re mailing things back or dropping by a store, J.Crew offers several flexible options.

Just remember the key takeaways:

Use their prepaid label if you want convenience but expect a $7.50 fee.
Exchanges are free (yay!), but only for the same item in a different size.
Some things, like monogrammed or final sale items, are a no-go for returns.

I always say: check your return eligibility before removing the tags and if you’re ever unsure, their customer service is just a click or call away.

Happy shopping (and returning, if needed)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official J.Crew website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting J.Crew Customer Service directly is the best resource.