J.Crew Return Policy: A Simple Guide
Confused about J.Crew return policy? Learn how to return, exchange, and get refunds easily with our simple guide.
Shopping at J.Crew is fun, but sometimes things don’t work out. Maybe the size isn’t right, or the style doesn’t suit you. If you need to return or exchange an item, J.Crew has a return policy in place to help.
In this article, we’ll explain J.Crew return policy in simple terms so you can easily understand how to return or exchange your items.
J.Crew Return Policy Overview
Here’s a quick look at their return policy:
| Policy Type | Details |
|---|---|
| Return Window | 30 days from the original purchase date |
| Condition of Items | Must be unworn, unwashed, and undamaged |
| Refund Method | Original payment method |
| Return Fee (Online) | $7.50 for prepaid label |
| Return Options | Online or in-store (for J.Crew items only) |
| Exchange Fee | Free exchanges (same item, different size) |
| Gift Returns | Refund issued as a J.Crew gift card |
| Final Sale Items | Cannot be returned or exchanged |
| International Returns | Allowed, but shipping fees apply |
| Price Adjustments | Available for full-price items within 7 days |
Items That Cannot Be Returned or Exchanged
Some items are final sale and cannot be returned:
- Monogrammed or personalized items
- Lingerie
- Altered or tailored items
- Vintage clothing
- Final sale items
- Fine jewelry (must contact customer service for returns)
- Marketplace items (must be returned directly to the vendor)
Returning an Item to J.Crew
J.Crew allows returns for most items within 30 days of purchase. However, the item must be unworn, unwashed, and undamaged to qualify for a refund.
How to Return an Item
You have two ways to return your items:
- Return in-store
- Bring your item and the receipt to any J.Crew store.
- J.Crew Factory stores do NOT accept J.Crew returns.
- Return by mail
- Start your return online by visiting the returns portal on their website.
- Enter the Order Number and Email Id to generate a prepaid label. Screenshot of the portal shared in the end of this section.
- Pack the item securely and include all necessary paperwork.
- Drop off the package at a shipping carrier.
- A $7.50 return shipping fee will be deducted from your refund.
- If you don’t want to pay the return fee, you can use your own insured and traceable shipping method.
- Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
Exchange Policy
J.Crew now offers free exchanges for U.S. online orders.
How Exchanges Work
- Exchanges are only available for the same item in a different size.
- Items must still follow the standard return eligibility rules.
- Final sale, monogrammed, and marketplace items cannot be exchanged.
- Start an exchange request online to receive a free shipping label.
Gift Returns
If you received an item as a gift and want to return it:
- Use J.Crew’s online return process to generate a return label.
- A $7.50 fee applies if using the prepaid return label.
- Refunds will be given as a J.Crew gift card.
- If returning a gift in-store, bring the gift receipt to receive store credit.
International Returns
- J.Crew accepts returns for international orders within 30 days of purchase.
- Returns must be started at least 48 hours after delivery.
- Refunds include the original merchandise price, duties, and taxes.
- Customers must cover return shipping fees.
J.Crew Factory Returns
J.Crew Factory has its own return policy. J.Crew Factory items cannot be returned to J.Crew stores.
J.Crew Factory Return Options
- Online Orders: Return within 30 days using a prepaid label (with a $7.50 fee).
- In-Store Purchases: Return within 30 days to any J.Crew Factory store.
- Gift returns are refunded as a J.Crew gift card.
Price Adjustments
J.Crew offers one-time price adjustments if:
- You bought a full-price item.
- The price drops within 7 days of purchase.
- You provide the original receipt.
Price adjustments do NOT apply to items bought with discounts, coupons, or promotions.
How to Contact J.Crew Customer Service
Live Chat: Available daily from 7 AM – 11:59 PM ET
Phone: Call 800-562-0258 (7 AM – 11:59 PM ET, seven days a week)
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
J.Crew has a straightforward return policy with a 30-day return window. If you follow the guidelines, returning or exchanging your items should be easy. Just remember:
- Use in-store returns to avoid the $7.50 return fee.
- Final sale items cannot be returned.
- Exchanges are free but only for different sizes of the same item.
- Gift returns are refunded as a J.Crew gift card.
By understanding J.Crew return policy, you can shop with confidence knowing that returns and exchanges are hassle-free!
