Hello Molly Return Policy [US]: Simplified
Confused about the Hello Molly return policy? Get a complete breakdown of their return process, store credit rules, and refund policy in simple words!
Hello Molly is an Australian fashion brand known for offering on-trend and affordable women’s clothing, with over 100 new styles released each week to suit every occasion.
If you ordered from Hello Molly and need to return something, don’t worry! This article explains Hello Molly return policy in simple words.
Quick Overview of Hello Molly Return Policy
| Policy Aspect | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Return Conditions | Must be unworn, unwashed, unstained and unperfumed with tags attached |
| Return Method | Online return portal |
| Return Cost | Customer pays ($5 for QR drop-off, $9.50 for standard post) |
| Refund Type | Store credit only (except for faulty items) |
| Exchange Policy | No exchanges, only store credit |
| Non-Returnable Items | Final sale items, intimates, earrings, cosmetics, hats, hair accessories, and more |
| Processing Time | 7 business days after receiving return |
| Store Credit Validity | 12 months |
Return Requirements
Before you start a return, make sure your item meets these rules:
- Must be returned within 30 days of delivery.
- Must be unworn, unwashed, unstained, and unperfumed.
- All original tags must be attached.
- Final sale items cannot be returned.
- Shoes must be returned in their original shoebox (without postal labels).
- Handbags must include the original dust bag and packaging.
- Swimwear can be returned if hygiene stickers are intact.
- Some items cannot be returned for hygiene reasons, including:
- Intimates (underwear, bras, shapewear)
- Stockings
- Earrings
- Hair accessories
- Hats
- Cosmetic and beauty products (self-tanners, personal massagers, etc.)
If your return does not meet these rules, Hello Molly may send it back to you at your expense.
How to Return an Item to Hello Molly
Steps to Return an Item (USA)
Hello Molly offers two return options in the United States:
Option 1: Drop Off Return (Cost: $5)
- Visit the Hello Molly returns portal.
- Enter your Order Number and Email ID as shown in the below screenshot.
- Select ‘Drop Off Return’ and pay $5 for a QR code.
- Take the item to a drop-off location (no need to repackage).
- The return is processed at the drop-off location.
- You do not need to repackage your items for drop off returns.
Option 2: Standard Post Return (Cost: $9.50)
- Visit the returns portal.
- Enter the Order Number and Email Id.
- Select ‘Standard Post’ and pay $9.50 for a shipping label.
- Print the label and attach it to your package.
- Drop it off at your local Post Office or USPS Box.
- The return will be processed once it reaches the warehouse.
- Your must pack the items properly for standard post returns.
If you have any issues using the Returns portal link, please contact returns@hellomolly.com for assistance.
Return Shipping
Hello Molly is not responsible for the cost of return shipping.
Processing Time for Returns
- Returns are processed within 7 business days after reaching the warehouse.
- During busy seasons (like holidays), processing may take longer.
- If your return is delayed, contact customer service.
Exchange
Hello Molly does not offer direct exchanges. Instead, once your return is processed, you will receive store credit, which you can use to place a new order.
Refund Policy
- No refunds for change of mind – you will get store credit.
- Refunds are only given for faulty items.
- If you believe your item is faulty, email returns@hellomolly.com with photos of the issue.
- Refunds to credit/debit cards take 5-7 business days.
- Foreign transaction fees and currency conversion fees are not refunded.
Store Credit Details
- Store credit can only be used on Hello Molly’s website.
- It is valid for 12 months from the issue date.
- If your purchase is more than your store credit amount, you must pay the rest with another payment method.
Returning Faulty Items
Hello Molly carefully inspects items before shipping, but if you receive a faulty product:
- Contact customer support immediately.
- Provide clear photos of the fault.
- If approved, you will get a refund to your original payment method.
- Refunds for faulty items may take up to 7 business days.
How to Contact Hello Molly
If you have questions about your return, you can reach Hello Molly in these ways:
- Email from their Contact Us page.
- Phone: +1 (818) 900-7796 (Monday – Friday, 9:30 AM – 5:00 PM AEST)
For the latest updates, visit Hello Molly’s official return page.
Common Questions
Final Thoughts
Hello Molly has a simple return process, but they only offer store credit (except for faulty items). If you need to return something, make sure you follow all the return requirements and choose the right return method for you. Always check if your item is eligible before sending it back!
Tip: If you shop often, it’s good to read the return policy before buying to avoid surprises!
We hope this article makes returning to Hello Molly easier for you!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Hello Molly website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Hello Molly Customer Service directly is the best resource.
